Minaam Naveed was very helpful and…
Minaam Naveed was very helpful and patient when assisting me with setting up my esim. Great customer service!

US Mobile is a prepaid mobile carrier that offers flexible phone plans designed to meet a variety of customer needs. The company provides options such as unlimited data, talk, and text plans, as well as pay-as-you-go data packages. With an average monthly bill as low as $15, US Mobile caters to a diverse clientele, including individual users, families, students, and businesses seeking affordable and reliable mobile services without the burden of long-term contracts or credit checks. Customers benefit from US Mobile's access to all major networks, ensuring robust connectivity across different regions. The company also offers features like international roaming in over 180 countries, appealing to travelers. With a focus on providing comprehensive smartphone coverage and customizable plans, US Mobile positions itself as a competitive option in the prepaid mobile market.
US Mobile receives high praise for its exceptional customer service and overall value, with many reviewers highlighting the helpfulness and professionalism of staff members like Keizer Saleem and Ahzam Khan. Customers appreciate the quick resolutions to their issues and the straightforward support provided, often noting the patience and expertise of representatives during complex situations.
However, some users express frustration with the customer service experience, citing long wait times and inadequate staffing, particularly during phone support. Complaints about porting numbers and issues with updates also emerge, indicating areas for improvement. Despite these criticisms, the majority of feedback reflects a strong satisfaction with the service quality and support received. Overall, US Mobile is viewed positively, with a solid reputation for customer care.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,060 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Apr 25 | 4.9 | 254 |
| May 25 | 4.9 | 362 |
| Jun 25 | 4.8 | 226 |
| Jul 25 | 4.7 | 158 |
| Aug 25 | 4.5 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Keizer Saleem was my online service representative and my service was above and beyond excellent”
“no phone customer service i am a builder and rely heavily on my phone”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.2 out of 5 (good) | 4.4 out of 5 (good) | — | 1,060 | |
| 3.5 out of 5 (fair) | 100 out of 100 | 3.7 out of 5 (good) | 3.9 out of 5 (good) | 3.6 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 3.5 out of 5 (good) | — | 1,060 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 |
Bottom line: US Mobile is #1 of 5 on overall rating in this group.
1,060 reviews of US Mobile. Filter by what matters to you.
Minaam Naveed was very helpful and patient when assisting me with setting up my esim. Great customer service!
Sarhan walked me through the steps to efficiently fix our connection problem.
Hanzalah was very patient and resolved my issues to the best of his ability. It was a very good experience.
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Quick quality information that got me where I wanted to be.
The worst customer service I’ve ever experienced in a long time. The indifference of the agent is just terrible. They proposed a three-way conference call between Us Mobile, my old provider, and myself to organize the transfer of my number to Us Mobile. Unfortunately, they couldn’t do it despite promoting themselves as consumer friendly. As a result, and because of their inaction to solve a problem and being very indifferent in their responses, I canceled my new plan with US Mobile. I’m happy to share screenshots of the conversation with anyone reviewing the customer service of US Mobile.
I had a very complex task, I needed to restore a line and change phone numbers from one cell to another and vice versa, Minaam Naveed was rally helpful, the most knowable person I have ever spoken to with UsMobile. problem got resolved in no time.
Sarhan was able to figure out the issue and work around some of the changes needed to be made that were limited by my filter.
Just moved 5 lines, it was the smoothest process i have ever experienced. After being mistreated for 10 year with bad customer services this is a breath of fresh air. Thanks to Minaam Naveed that help me correct a couple of mistake i make in the process. your customer focus and patience is outstanding.
Shahzaib Mushtaq was very nice and helpful, helped me through an entire difficult transfer process that was starting to get frustrating, wonderful service!
Shahzaib Mushtaq helped me through an otherwise terrible experience with activating my service and keeping my number. they were patient and kept communication during the whole process! I had spent literal days trying to get activation, and they helped me and took the time to understand just what the problem was. I told them i couldnt thank them enough and i meant it!
I was just helped by Syed Danyaal efficiently, pleasantly, and generally just a positive experience. My issue was resolved quickly.
Shahzain was very knowledgeable and patient. I really appreciated the step by step instructions and research that was done to pinpoint my Apple Watch connectivity problem. This support process and especially Shahzain is another good reason to stay with US Mobile. Thanks for the help.
Hanzalah Worked really hard to resolve my issue. We spent a good amount of time trying to determine what was causing the problem. He was patient and did a good job explaining what I needed to do next. After several attempts my tablet was working again like it is supposed to. Generally speaking I have always received great service from US Mobile.
Excellent service I was helped by Muhammad Ramish and the service was great. He was responsive and quick in resolving my issue.
Great support from Sarhan
Abdur Rehman is very helpful to solve my service and connection issue! Thank you!
US Mobile is a prepaid mobile carrier that offers flexible phone plans designed to meet a variety of customer needs. The company provides options such as unlimited data, talk, and text plans, as well as pay-as-you-go data packages. With an average monthly bill as low as $15, US Mobile caters to a diverse clientele, including individual users, families, students, and businesses seeking affordable and reliable mobile services without the burden of long-term contracts or credit checks. Customers benefit from US Mobile's access to all major networks, ensuring robust connectivity across different regions. The company also offers features like international roaming in over 180 countries, appealing to travelers. With a focus on providing comprehensive smartphone coverage and customizable plans, US Mobile positions itself as a competitive option in the prepaid mobile market.
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