US Mobile is lucky to have Dishia Ijaz on its chat option
Dishia Ijaz was just great, showing infinite patience, creativity, and understanding of my issue. I can't recommend Dishia enthusiastically enough.

US Mobile is a prepaid mobile carrier that offers flexible phone plans designed to meet a variety of customer needs. The company provides options such as unlimited data, talk, and text plans, as well as pay-as-you-go data packages. With an average monthly bill as low as $15, US Mobile caters to a diverse clientele, including individual users, families, students, and businesses seeking affordable and reliable mobile services without the burden of long-term contracts or credit checks. Customers benefit from US Mobile's access to all major networks, ensuring robust connectivity across different regions. The company also offers features like international roaming in over 180 countries, appealing to travelers. With a focus on providing comprehensive smartphone coverage and customizable plans, US Mobile positions itself as a competitive option in the prepaid mobile market.
US Mobile receives high praise for its exceptional customer service and overall value, with many reviewers highlighting the helpfulness and professionalism of staff members like Keizer Saleem and Ahzam Khan. Customers appreciate the quick resolutions to their issues and the straightforward support provided, often noting the patience and expertise of representatives during complex situations.
However, some users express frustration with the customer service experience, citing long wait times and inadequate staffing, particularly during phone support. Complaints about porting numbers and issues with updates also emerge, indicating areas for improvement. Despite these criticisms, the majority of feedback reflects a strong satisfaction with the service quality and support received. Overall, US Mobile is viewed positively, with a solid reputation for customer care.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,060 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Apr 25 | 4.9 | 254 |
| May 25 | 4.9 | 362 |
| Jun 25 | 4.8 | 226 |
| Jul 25 | 4.7 | 158 |
| Aug 25 | 4.5 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Keizer Saleem was my online service representative and my service was above and beyond excellent”
“no phone customer service i am a builder and rely heavily on my phone”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.2 out of 5 (good) | 4.4 out of 5 (good) | — | 1,060 | |
| 3.5 out of 5 (fair) | 100 out of 100 | 3.7 out of 5 (good) | 3.9 out of 5 (good) | 3.6 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 3.5 out of 5 (good) | — | 1,060 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 |
Bottom line: US Mobile is #1 of 5 on overall rating in this group.
1,060 reviews of US Mobile. Filter by what matters to you.
Dishia Ijaz was just great, showing infinite patience, creativity, and understanding of my issue. I can't recommend Dishia enthusiastically enough.
Great prices and good customer service. We have had to wait on the phone for a bit to reach customer service, but not an excessive amount of time. They are polite and helpful. The connectivity we get in our area has been pretty good - not that much different from any other carriers we've had. (We are in Northern NV)
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The agent I spoke with (Aiman Karim) was fantastic. I had a somewhat complicated issue, having traveled to a foreign country without first setting up WiFi calling or international eSIM. Realizing I was locked out of my bank without being able to receive a text verification, I was in a pickle. Aiman was able to troubleshoot and get me up and running, persistently going through the various options until we found the one that worked. Thank you!
Fatima Shafiee helped me transfer my number from my old phone to my new phone. Excellent service and she had so much patience with me. US Mobile has the best customer service of any wireless company that I've ever had. I've reached out to them a few times and any issue is resolved quickly with polite, professional service just like Fatima gave me today. Thank you!
Although I had connectivity issues due to a mix up with a prior tech, Sarhan was able to fix my problem. Always good service with the customer and technical support staff here.
They fixed my issue even though I left the conversation and returned to it multiple times. My hotspot wouldn't provide Internet to any of my devices even though the.devices were connected to the phone and the phone itself has internet. In the end, they found that I needed to reset my network settings then turn on and off airplane mode. After that, internet worked well on tethered devices.
Hamza is so helpful. He is th ebest customer facing representative. he deserves more than 5 star.
Dishia Ijaz was great!! She was knowledgeable, courteous, and compassionate. She was able to sort out my shipping dilemma. Give her a raise please.
Worked with Hassan to make changes to my current plan with US Mobile and he was terrific. He was very thorough, communicated clearly, and ultimately took care of what I needed. I've had nothing but great support experiences with the US Mobile team and the service has been excellent.
Raiyan provided amazing support!
I want to thank service agent Manaal for helping me with my issue of activating my card. They helped me through the whole process and were fun to talk to. Thank ou Manaal and take care!
The chat support with U.S. Mobile is excellent. Knowledgeable, helpful support reps make it easy and a pleasure to take care of things with my account.
Bukhari was amazing and very patient with me problem. You guys show give him a raise!!
My experience was great Hassan Khalid has great customer service very patient with me when I needed to fine IMEI number and figure out how to paste it to the conversation only to learn I had to write it down bc copy and paste was not working all the way but he got my line up and going in a flash with no problems thankyou Hassan your the best.
Muhammad TalhaIs really really helpful! I tried to switch from dark star to warp,cause dark star sucks in my area,no data at all. I got an email saying I need to talk to a representative to finish this transfer. So I did. And the representative told me my iPhone 11 was not suitable for esim. I was very confused. Because google , Apple and usmobile all told me my phone was good to use esim. Anyway, Muhammad helped me to successfully installed the eSIM!
US Mobile is a prepaid mobile carrier that offers flexible phone plans designed to meet a variety of customer needs. The company provides options such as unlimited data, talk, and text plans, as well as pay-as-you-go data packages. With an average monthly bill as low as $15, US Mobile caters to a diverse clientele, including individual users, families, students, and businesses seeking affordable and reliable mobile services without the burden of long-term contracts or credit checks. Customers benefit from US Mobile's access to all major networks, ensuring robust connectivity across different regions. The company also offers features like international roaming in over 180 countries, appealing to travelers. With a focus on providing comprehensive smartphone coverage and customizable plans, US Mobile positions itself as a competitive option in the prepaid mobile market.
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