Always a very good experience…..
Always a very good experience…..

VILA Online Shop is an official online retail platform specializing in women's fashion. The company offers a diverse range of apparel, accessories, and footwear designed to cater to modern women's style needs. Customers can explore various collections that reflect the latest trends in shopping and fashion, all while benefiting from localized promotions and discounts based on their selected shipping country and language. The target market for VILA includes fashion-conscious women looking for stylish and affordable clothing options. With a user-friendly website, VILA aims to provide an accessible shopping experience for customers across Europe and beyond. By offering a wide selection of products that vary by region, the company ensures that it meets the unique preferences of its diverse clientele.
VILA Online Shop receives high praise for its fast delivery and quality clothing, with many reviewers highlighting the "snabb leverans" (fast delivery) and "schöne hochwertige Kleidung" (beautiful high-quality clothing) at fair prices. Customers appreciate the efficient service, noting that their orders are processed quickly and arrive promptly.
However, there are some concerns regarding order fulfillment, as a few customers report not receiving their items despite being marked as delivered. Additionally, some feedback points to a lack of detailed sizing information, which can lead to confusion when selecting the right fit. Overall, while VILA excels in speed and product quality, there are notable issues with order accuracy and sizing guidance. The majority sentiment remains positive, reflecting a strong customer satisfaction overall.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 1,060 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Apr 25 | 4.4 | 142 |
| May 25 | 4.5 | 436 |
| Jun 25 | 4.6 | 323 |
| Jul 25 | 4.6 | 99 |
| Aug 25 | 4.4 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Hurtig levering”
“Fick paket levererat i timme bort,trasigt paket och fick betala extra för att få den till rätt stad”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Service | Website & app | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.0 out of 5 (good) | 3.8 out of 5 (good) | — | 1,060 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.3 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.7 out of 5 (poor) | 1.9 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.7 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 3.0 out of 5 (fair) | +12% | 368 |
Bottom line: VILA Online Shop is #2 of 5 on overall rating in this group. On quality, Red Run scores higher (4.9 vs 3.8).
500 reviews of VILA Online Shop. Filter by what matters to you.
Always a very good experience…..
Wysyłka na czas, towar super jakość
Bra rekommendationer kring storlekar och snabb leverans 😃
Varer kom hurtigt. Et par ting var for småt og måtte returneres. Manglede en QR kode til retursendelse. Skrev til kundeservice der svarede næsten med det samme - med koden. Super fin service.
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Snabb leverans och bra kvalité på kläderna
Supre klær, gode tilbud, rask levering.
Good quality clothing and a great price
Alle items waren mooi en van goede kwaliteit. Bezorging was ook snel en goed geregeld!
The return process is a nightmare, wrong information on the return page, quite complicated as well, the customer service is outsourcing so they don’t accept complains: “ you need to contact the brand yourself”. Online shopping is so common nowadays and I think Vila is doing smth wrong, the return experience is one of the worst experience I ever had. I believe it will make them loss many customers.
Spedizione veloce per gonna in jeans molto carina
Hyvät tuotteet, mukavat hinnat Nopea toimitus
Alles super, Von der Bestellung bis zur Lieferung
Nopea toimitus ja hyvä laatunen takki.
VILA Online Shop is an official online retail platform specializing in women's fashion. The company offers a diverse range of apparel, accessories, and footwear designed to cater to modern women's style needs. Customers can explore various collections that reflect the latest trends in shopping and fashion, all while benefiting from localized promotions and discounts based on their selected shipping country and language. The target market for VILA includes fashion-conscious women looking for stylish and affordable clothing options. With a user-friendly website, VILA aims to provide an accessible shopping experience for customers across Europe and beyond. By offering a wide selection of products that vary by region, the company ensures that it meets the unique preferences of its diverse clientele.
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