Williams Medical Supplies is a leading provider of disposable medical products, pharmaceuticals, and medical equipment in the UK. The company specializes in offering a wide range of essential items needed for healthcare settings, including hygiene solutions, medical supplies, and diagnostic tools. Their product offerings cater primarily to healthcare professionals, clinics, and medical practices seeking reliable and high-quality supplies to support patient care. With a focus on convenience and efficiency, Williams Medical Supplies ensures that healthcare providers have access to the products they need, such as examination gloves, urinalysis reagent strips, and pharmacy refrigerators. The company also emphasizes sustainability by featuring innovative hygiene solutions from trusted brands. Through their user-friendly online platform, customers can easily browse and purchase essential medical supplies, making it a valuable resource for the healthcare community in the UK.
Williams Medical receives overwhelmingly positive feedback for its service, with many reviewers praising the quick delivery and helpful staff. Customers frequently highlight the efficiency of the ordering process, noting that transactions are easy and often result in next-day delivery.
The professionalism and friendliness of the staff contribute to a positive experience, with several consumers expressing satisfaction with competitive pricing and prompt responses to inquiries. However, some negative reviews point to issues with order fulfillment, particularly regarding delays in delivery and discrepancies between stock availability online and actual inventory. Despite these complaints, the majority of feedback reflects a strong sentiment towards the company's reliability and customer service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 1,000 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.8 | 21 |
| Oct 24 | 4.8 | 24 |
| Nov 24 | 4.6 | 16 |
| Dec 24 | 4.8 | 15 |
| Jan 25 | 3.7 | 6 |
| Feb 25 | 4.0 | 4 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | 5.0 | 3 |
| May 25 | 4.9 | 11 |
| Jun 25 | 4.7 | 3 |
| Jul 25 | 5.0 | 4 |
| Aug 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Easy transaction very fast delivery and very polite and professional staff”
“Ordered from them over 2 weeks ago with a delivery time of 3-5 business days”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Medical Equipment.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 4.3 out of 5 (good) | +3% | 1,000 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 51 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 5.0 out of 5 (good) | — | 1,000 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 3.5 out of 5 (good) | — | — | 100 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 |
Bottom line: Williams Medical is #1 of 5 on overall rating in this group. On quality, PRO Test scores higher (5.0 vs 4.3).
500 reviews of Williams Medical. Filter by what matters to you.
Over a year ago
Do not waste your time!! Ordered from them over 2 weeks ago with a delivery time of 3-5 business days. It’s been 12 business days since, and had no notice of dispatch. Attempted to email them a week a... See more
Over a year ago
WARNING do NOT order from this company! I placed an order and submitted an instant payment for it to be automatically cancelled by Williams! My telephone calls were picked up by an answering service o... See more
Over a year ago
Easy transaction very fast delivery and very polite and professional staff!! Excellent doing business with them!!
Over a year ago
Always helpful, friendly, and competitive prices with most items.
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Do not waste your time!! Ordered from them over 2 weeks ago with a delivery time of 3-5 business days. It’s been 12 business days since, and had no notice of dispatch. Attempted to email them a week ago for an update and had no response either. Read reviews at this point and seen it’s a similar issue for many. Do not recommend!!!
Easy transaction very fast delivery and very polite and professional staff!! Excellent doing business with them!!
Always helpful, friendly, and competitive prices with most items.
My order was dispatched promptly and customer care team was very helpful answering my enquiries.
Reasonable range of supplies, generally prompt dispatch, but there is sometimes a mismatch between stock available on the website and reality
Swift efficiency; Thank you Dr H Kitchen
WARNING do NOT order from this company! I placed an order and submitted an instant payment for it to be automatically cancelled by Williams! My telephone calls were picked up by an answering service or were added to a queue only to be disconnected! Initially my emails were unanswered, further to correspondence from me threatening a dispute through the bank I received a reply assuring my refund was being processed! Even more worryingly I was sent a screenshot of the refund being processed (inaccurate information on the screenshot) Needless to say I am still waiting for my money back! I have raised a dispute with the bank and have reported this as fraud! My next steps will be to contact the police and initiate a criminal investigation! I would urge everyone who has been a victim of this company to do the same, or please contact me! This is clearly theft and deception and I refuse to allow Williams to get away with this!! REPLY to the response below from Williams: In relation to the submission of a professional Pin Number i did provide you with my registration details when i submitted my order! You cancelled this order without notification and also held onto my funds. At the point at which you cancelled my order payment should not have been taken, given there was no transaction. Your endless list of negative reviews are testimony to your unethical approach to customer care! Take some responsibility and learn from the poor feedback you are receiving from so many unhappy customers!
Absolutely first class service, supplying an excellent product at a very competitive price. Would certainly recommend.
Delivery was next day. I did have an issue with paying via the emails but this was rectified with one phone call . Lovely staff who are more then pleased to help
Have used Williams for over 20 years always had good service. Very responsive if there is a problem. Very competitive with regarding prices
The delivery was prompt, and all requested items were delivered. The only thing I would like to mention is the invoices were sent with the delivery note instead of sending the invoices to e by email. As some of the deliveries were at different site of our surgeries we sometime don't get the invoices till late or goes missing. We will appreciate if the invoices gets email to us for all sites orders.
always quick and easy to order with prompt delivery
Prompt and rapid delivery of our order - as usual!
I’ve never come across a company like this one for efficiency. I order on Wednesday afternoon and my order turns up the following day. Very professional and efficient people to do business with. 5 stars
Very competitive price and fast delivery
Good price. Next day delivery. What more can I ask for!
Always so helpful.
Very good, thanks
Williams Medical Supplies is a leading provider of disposable medical products, pharmaceuticals, and medical equipment in the UK. The company specializes in offering a wide range of essential items needed for healthcare settings, including hygiene solutions, medical supplies, and diagnostic tools. Their product offerings cater primarily to healthcare professionals, clinics, and medical practices seeking reliable and high-quality supplies to support patient care. With a focus on convenience and efficiency, Williams Medical Supplies ensures that healthcare providers have access to the products they need, such as examination gloves, urinalysis reagent strips, and pharmacy refrigerators. The company also emphasizes sustainability by featuring innovative hygiene solutions from trusted brands. Through their user-friendly online platform, customers can easily browse and purchase essential medical supplies, making it a valuable resource for the healthcare community in the UK.
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