Received nothing, being ignored
I made an order on 24th February. They promised delivery in 2 days. Now 2 weeks later I've received nothing. They haven't sorted it despite my contacting them, and are now not replying to my emails.

Yumi Nutrition is a UK-based company specializing in chewable vitamin gummies designed to support various health needs, including sleep, energy, digestion, and overall wellness. The company offers a range of products, such as probiotic gummies for gut health, magnesium-infused gummies for sleep support, and herbal supplements like ashwagandha and CBD for mindfulness. Their products are marketed as vegan, gluten-free, and non-GMO, appealing to health-conscious consumers seeking convenient and tasty dietary supplements. Targeting individuals looking for effective nutritional support, Yumi Nutrition aims to provide an enjoyable alternative to traditional vitamins. The company's emphasis on quality ingredients and consumer-friendly formulations has garnered a loyal customer base, with over 100,000 individuals choosing their products for improved health and wellness. With a commitment to making nutrition accessible and enjoyable, Yumi Nutrition continues to grow within the dietary supplement market.
Yumi Nutrition garners high praise for its delicious and effective gummy vitamins, with many consumers highlighting the positive impact on their health, particularly for issues like IBS and sleep anxiety. Reviewers frequently commend the taste and quality of the gummies, noting significant improvements in their overall well-being.
However, there are notable complaints regarding customer service and order fulfillment, with several customers expressing frustration over delayed deliveries and lack of communication when issues arise. Some report missing items and unresponsive support, which detracts from the overall experience. Despite these challenges, the majority of feedback remains overwhelmingly positive, emphasizing the effectiveness and enjoyment of the products.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 259 | 100% | -1.7 | ● Low |
Monthly average rating from reviews written by people · latest review Apr 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 1.0 | 1 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | 4.0 | 2 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 1.0 | 1 |
| Apr 25 | 2.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 259 most recent reviews.
“Great vitamins and quick delivery”
“) BB dates on all six tubs is 28/07/25 So disappointed in the lack of customer care”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Alternative Medicine.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 259 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.3 out of 5 (good) | 100 out of 100 | 3.5 out of 5 (good) | — | 4.9 out of 5 (good) | — | 100 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 |
Bottom line: Yumi Nutrition is #1 of 5 on overall rating in this group. On service, Canada Pharmacy scores higher (4.9 vs 4.6).
259 reviews of Yumi Nutrition. Filter by what matters to you.
I made an order on 24th February. They promised delivery in 2 days. Now 2 weeks later I've received nothing. They haven't sorted it despite my contacting them, and are now not replying to my emails.
I was really disappointed when I ordered this week. I have many repeat orders and reordered bedtime. The packaging is exactly the same and still called bedtime. My regular order is Bedtime 5-HTP What I received is Bedtime magnesium glycine with botanicals Really unhappy with the discrepancy and miss leading information
Had a missing tub of magnesium gummies and upon contacting them they said they would dispatch it. It’s been over 2 entire weeks and they have not yet handed it to Royal Mail. Tried contacting them but have not had any reply… not impressed as a first time buyer. UK99456
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Very Bad service. 10 days after placing my order still not received. I have contacted Yumi and told it was due to the IT issue over a week ago? Yet the exact same thing also happened with my previous order last month, when there was no global IT issue? Also, they only informed me of this when I contacted them instead of them contacting customers who have been affected? I have e-mailed to cancel my order
the product arrived with an extra tax to be paid of the value of 13 euros not agreed by the parties and not mentioned anywhere, an unhappy surprise, in addition to the sensational delay of about one month in delivery. no shipping and delivery updates by email, I will call paypal to find out if anything can be done about the undue charges that I had to pay. I can prove everything.
Really slow delivery taken nearly all week to get my order. People want items next day. No updates
Been using their hair gummies for 2 months. Makes zero difference, my hair nails and skin is the same and it's full of "E" stuff which we all know could lead to cancer. AVOID! It's just an expensive gummy bear..
I have been taking the vitamins twice a day for a week as recommended and it has caused me to break out all over my face. These Yumi vitamins contain biotin and after doing some research I’ve found out that biotin can cause acne. They do not warn people that this can be a possible side effect! I have sent an email to them about this and they do not care or refund. Disappointed and would never recommend Yumi nutrition.
Customer service is poo
To be fair when I started purchasing the melatonin gummies frim this company I had no complaints what so ever. Now they have changed the recipe so they no longer contain melatonin. These have no effect for me at all. I noticed on the website that they actually put all of the positive reviews from the old melatonin gummies onto this new product which is very misleading as it's a completely different product. Anyway I wrote a review on their feedback page and the deleted my review along with a few others that gave negative feedback on these new "improved" gummies that clearly dont work for anyone! I used to buy the multi vitamins and the hair and nail vitamins too but after this I shall no longer be buying from this company and will advise everyone else to do the same. Very disappointed
I have been signed up for a monthly subscription of these tablets for months now, and every so often my order doesn’t arrive! When I’ve phoned or DM’d customer service I’m told my card was declined, yet there is always money in the account and no other direct debit has ever had issue taking money out. Furthermore I am never told my card has “declined”. I only find this info out when my order doesn’t turn up at the beginning of the month and I have to contact customer services, who then retake payment with no issue whatsoever. Now in January, yet again, my order has not arrived. I’ve lost my voice so cannot contact customer services via telephone, so I just subscribed again online to be told it’s an extra £1 per month to pay! I contacted the Facebook “customer services” who were very unhelpful and said that that is the price. I had to send a screenshot to show every other month I’d paid less. I was then told my subscription had been cancelled because my card has being declined again. No offer to resolve or retry the card. Yet again I hadn’t been told this until I have had to get in touch with customer services. Luckily there is an option on my account to restart my subscription at the old price as customer services were NO HELP!!!
Yumi Nutrition is a UK-based company specializing in chewable vitamin gummies designed to support various health needs, including sleep, energy, digestion, and overall wellness. The company offers a range of products, such as probiotic gummies for gut health, magnesium-infused gummies for sleep support, and herbal supplements like ashwagandha and CBD for mindfulness. Their products are marketed as vegan, gluten-free, and non-GMO, appealing to health-conscious consumers seeking convenient and tasty dietary supplements. Targeting individuals looking for effective nutritional support, Yumi Nutrition aims to provide an enjoyable alternative to traditional vitamins. The company's emphasis on quality ingredients and consumer-friendly formulations has garnered a loyal customer base, with over 100,000 individuals choosing their products for improved health and wellness. With a commitment to making nutrition accessible and enjoyable, Yumi Nutrition continues to grow within the dietary supplement market.
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