Xplore Electric is a UK-based company specializing in electric vehicle (EV) charging solutions. The company offers a range of products and services designed to cater to the growing demand for electric vehicle infrastructure. This includes the installation of home and commercial charging stations, as well as providing consultation services to help customers choose the right solutions for their specific needs.
Targeting both individual consumers and businesses, Xplore Electric aims to facilitate the transition to electric mobility. Their customers include homeowners seeking to install charging points in residential properties and commercial entities looking to enhance their EV charging capabilities. By focusing on quality installations and customer support, the company plays a significant role in promoting sustainable energy practices within the electric vehicle sector.
Xplore Electric has a positive customer experience.
Xplore Electric receives high praise for its exceptional customer service, with many reviewers highlighting the helpfulness and efficiency of the staff. Customers appreciate the quick responses to inquiries and the convenient pick-up and delivery service for scooter repairs.
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Positive sentiments are echoed in comments about the quality of service and the team's willingness to go above and beyond to ensure satisfaction. However, there are notable complaints regarding communication and service quality, with some customers expressing frustration over delays and incomplete repairs. One reviewer mentioned a lengthy wait of 44 days for service, while another criticized misleading advertising about product features. Despite these issues, the overall sentiment remains largely positive, reflecting a strong reputation for service excellence.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.6
27
100%
● Low
4.6 / 5 overall
=
27 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jun 2025.
Last 3 months
4.0▼ 1.0
12-month avg
4.3
All-time
4.6
Category avg
4.2
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Jul 24
3.7
3
Aug 24
4.0
1
Sep 24
—
0
Oct 24
—
0
Nov 24
5.0
2
Dec 24
5.0
1
Jan 25
—
0
Feb 25
5.0
1
Mar 25
5.0
1
Apr 25
3.7
3
May 25
—
0
Jun 25
5.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 27 most recent reviews.
Top praiseof 24 positive reviews
Customer service63%
15 mentions
Helpful support29%
7 mentions
Fast & efficient21%
5 mentions
Delivery21%
5 mentions
“I just wanted to point out that Ed from Xplore Electric has been extremely helpful and has answered all my questions...”
On “Customer service” · Apr 15, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
Overall rating and review count for this company and similar companies
I just wanted to point out that Ed from Xplore Electric has been extremely helpful and has answered all my questions I had before purchasing the Airwheel Se3S Electric riding suitcase. My kids love it... See more
I'm having problems with my emotorbike and have had zero help from various companies I have contacted until I found these guys. So helpful and offered various fixes. Really appreciated guys, well done... See more
This review is long, the main points are; I paid Xplore £173.99 in total for full service & they didn't do everything they claim to do on a full service, they had my scooter for 44 days and treated me... See more
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I just wanted to point out that Ed from Xplore Electric has been extremely helpful and has answered all my questions I had before purchasing the Airwheel Se3S Electric riding suitcase. My kids love it. Would definitely recommend!
I'm having problems with my emotorbike and have had zero help from various companies I have contacted until I found these guys. So helpful and offered various fixes. Really appreciated guys, well done and thank you very much
This review is long, the main points are; I paid Xplore £173.99 in total for full service & they didn't do everything they claim to do on a full service, they had my scooter for 44 days and treated me badly. My scooter was returned dirtier than when they took it & with new scratches.
Xplore Electric (now shortened to X) had my scooter for 44days! The main issue with them is communication & response times, apart from the initial contact or concerning money they have been very slow in replying. I see they're online & reply immediately but their replies have (at times) taken several days. I feel that the way they have treated me is because of how I look and who I am.
On 5/3/25, I contacted them, response time & customer service was excellent, they agreed to collect my scooter, service & return it. My scooter was collected on 5/3/25 & within 2 days they let me know that I had a slow leak & an internal part was damaged. They told me they could fix the tyre but weren’t able to find the part, they offered me a part exchange for my scooter which I declined. I sourced the part myself, & the manufacturer sent the part directly to X after I got the address from X. I advised X that the part will be sent directly to them.
Several days passed & I did not hear from X, I asked if they received the part, & when they eventually replied (24th March), X said they hadn’t received it, but they were “keen to get my scooter out”. I ordered the part AGAIN, I received it within 2 days & contacted X to ask if I could bring the part to them & if there was a secure place to leave it as I would deliver outside of working hours. After a few days, X replied and said yes. Due to my mobility issues, it took me another day before I could deliver the part, I delivered it on 3rd April, confirmed delivery & the next day, X said “thank you we will look into this asap”. On 8th April Xplore had my scooter for over a month. After the initial contact, their replies were very slow, I called them several times on both numbers & the calls were never answered, I also left messages & asked my support network to call on my behalf and their calls were also ignored. I also contacted Xplore in writing and asked when they will be able to finish the work, and they ignored me for several days.
Obviously Xplore have stellar reviews, from their other customers, but our transaction has been disappointing, I don’t want to upset them, as they still have my scooter & I’ve only been prompt and polite when communicating with them, however, they have been VERY slow when replying to me.
On 9/4/25 I received a reply (below) but it didn't make sense, they said they had to travel abroad for 2 days & return to work on Monday, I assumed Monday 14th April, this will be ELEVEN DAYS after I delivered the part & they didn't confirm when I would get my scooter back.
On 15/4/25, X attempted to return my scooter, however, I noticed that the bracket for my headlight was snapped & headlight was dangling precariously. The technician implied that when they received the scooter at their workshop the bracket was already broken, I assured him that it wasn't broken when I gave the scooter to them & if it was broken at the workshop then it must have been done in transit. The technician implied I was lying & said they would check the photos they have. 16/4/25 X advised that they would repair the bracket free of charge, they didn't say what they found in their photos but logic would dictate that if it was broken when they got it, they should have informed me & listed it as part of the service, after all they had my scooter for over 40 days & didn't mention it.
I do not recommend them if you are a customer "like me" as they will likely treat you badly & charge you a lot but not complete the full work & take long to do it.
What really stood out to me was the customer service. The team went above and beyond to ensure I was satisfied. They offered me tips on how to maintain my scooter for optimal performance.
At xplore electrical they collect and return your scooter from you which is good but its faster to get repairs done there that Halfords. At first I was concerned because they have no place of business and they wanted payment before they returned your scooter but I took a gamble and the guys were honest. I was missing a screw on my board and the brakes were not tight when I got it back but the wheels had been replaced front and back. The service was more £40 more expensive than halfords but quicker. Luckily the missing screw wasn't vital and I gave the scooter to a friend once repaired.
Amazing service they will keep u updated on your scooter and do the most to make u happy I would recommend highly i got one scooter done and sent 2 back down to get fixed by xplore electric.
I was waiting this suitcase for a week and it had to come saturday last day because of my family was going to return to turkey and it was for my niece,this gentelman from this company I think his name was Ediz and he recieved it from factory on friday anf sent it to me on with special delivery and ı recieved on saturday before 12 and finally I gave it to my niece and she was so happy,thank you mr ediz
Brought a e.scooter they didn't say that seat wasnt fitted fauls advertised first thing so take it sum where to fit seat but where they HAVE used a air gun on escooter wow its snaped in half so now can fit seat an they want to try say it ent on them water iv got over 3.000 ppl on my social they ent getting way wid this nearly £600 coz saying has seat haha but dont tell u that seat ent on so at ur own dumb ness if use this take money then make out overs fault hell NO im not the 1
I’ll give these guys 5 stars there amazing iv had my 3k bike the X52 since February iv run into a problem this week and they was there to help honestly anyone looking to buy a good bike etc get it from XPlore electric there team over what’s app are grate people very helpful throughout the process of me buying the bike and running in to small problems they are there to help keep up the great work
My son requested a puncture and a full service. It cost £125.00 so he got a reduction to £115.00 as it was his first wage and he said he cannot afford the full price. When he received it back the bolt was missing. We have contacted them. They advised the bolt was not missing when we got it. There was other problem they say they advised my son, but due to messages disappearing I cannot prove or disprove. So I will give 3 stars. As I believe , they could have given a part refund. To be fair they have given the option to send back and repair the other at a cost, the bolt is being sent from abroad. So not happy, it better to deal in person with a company.
Good customer services they always keep
You updated did a great job fixing my scooter I highly recommend explore electric if you have anny problems with your scooter 😊
Great outfit collected and delivered my sons scooter back in 24 hours and it wasn’t expensive.
You guys have got a great business, I wish you every success.
Great job from the team! Calm guys, great communication and respectful. The guys understand what they do and find solutions where difficulties arise. I am happy with the brakes job on my scooter 🛴. Cost is not cheap though, as you are highly likely to go beyond your set budget. However, the job done is absolutely worth it!
Xplore Electric is a UK-based company specializing in electric vehicle (EV) charging solutions. The company offers a range of products and services designed to cater to the growing demand for electric vehicle infrastructure. This includes the installation of home and commercial charging stations, as well as providing consultation services to help customers choose the right solutions for their specific needs.
Targeting both individual consumers and businesses, Xplore Electric aims to facilitate the transition to electric mobility. Their customers include homeowners seeking to install charging points in residential properties and commercial entities looking to enhance their EV charging capabilities. By focusing on quality installations and customer support, the company plays a significant role in promoting sustainable energy practices within the electric vehicle sector.
