Zarahome is a shopping and fashion company based in Denmark, accessible through their website zarahome.dk. The company specializes in offering a variety of home decor, textiles, and fashion items designed to enhance the living space and personal style of its customers. With a focus on quality and contemporary design, Zarahome caters to consumers looking for stylish and functional products for their homes. Targeting a diverse audience, Zarahome appeals to individuals and families seeking to create a welcoming environment with thoughtfully curated decor and clothing options. The company's offerings include a wide range of items such as bedding, kitchenware, and apparel, making it a one-stop shop for home and fashion needs. By providing a unique blend of home essentials and fashion-forward products, Zarahome aims to meet the needs of consumers who value both aesthetics and practicality in their shopping experience.
Zarahome receives overwhelmingly negative feedback from consumers, with many expressing frustration over poor customer service and product quality. Reviewers frequently mention the lack of effective communication, citing issues with unresponsive customer service channels, including non-functional phone lines and robotic chat responses.
While a few customers report satisfaction with their orders arriving well-packaged and on time, these positive experiences are overshadowed by complaints about damaged items and lengthy refund processes. Many people are dismayed by the high return shipping costs to Poland, which they feel adds to an already disappointing shopping experience. Overall, the sentiment leans heavily towards dissatisfaction, with a significant majority advising against shopping at Zarahome.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.7 | 26 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 26 most recent reviews.
“ZaraHome's customer service is super good and professional by the way”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Service | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|
 | 1.7 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 1.2 out of 5 (poor) | — | 26 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.3 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: Zarahome is #4 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 1.2).
26 reviews of Zarahome. Filter by what matters to you.
Advarsel - det værste - man kan ikke returnere varer til dem. Det koster kassen og i hvert fald mere end et smykkeskrin til 479,-, der skulle returneres til Polen, og deres kundeservice sidder i Spanien og kan ikke hjælpe!!! Fik oplyst nummeret til afdelingen i København, hvor de heller ikke taler dansk på mobil 0045 33 60 69 04. Jeg kunne smutte til København, men det er lidt langt når man bor i Århus.
Under alt kritik Skulle returnere en vare - komplet håbløst - uprofessionelt og amatøragtigt - det havde jeg alligevel ikke troet kunne eksistere i 2020 - skal selv betale returporto til Polen .....køb ikke her - hvis I er i tvivl!
Quick answers to the questions people ask most.
Zarahome has a mixed reputation with many customers sharing experiences on various review platforms. While some reviews highlight satisfaction with product quality, others express frustration with customer service and order issues.
There are verified reviews indicating both positive and negative experiences. Customers have raised concerns about customer support and return processes, suggesting caution when ordering.
Zarahome offers a wide range of shopping and fashion items, including home decor and furniture, with collections like Vincent van Duysen that have received mixed feedback on quality.
Zarahome typically accepts various payment methods, including credit cards and possibly other online payment options, although specific details may vary.
Zarahome's return policy requires customers to send items back at their own expense, often to Poland, which has led to dissatisfaction among some customers regarding the return process.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Jeg lagde en ordre hos dem sent aften, hvorefter jeg lynhurtigt finder ud af jeg fik lagt den forkerte vare i kurven. Besluttede mig så for, at skrive en mail via deres kontaktformular og direkte mail med det samme, og ringe til dem kl 9:30 for at annullere købet. De garantere at det er muligt at annullere købet, hvis den ikke er igang med at blive pakket. Jeg ringer 9:30, og 20 gange efterfølgende indtil kl 12. Men deres tlf. var slukket, og ingen respons på mails, facebook eller noget. Så er det let, at sige det muligt at annullere købet, når de ikke er til at få fat i det. Og når Zara butikkerne er lukket, skal man selv betale for at sende varen retur?! Det er sidste gang jeg handler der!
Super flot service fra hovedkontor, da en pakke afsendt fra deres lager hen over Nytåret var forsvundet og mistet i Postnords regi, før den nåede til mig. Der blev sørget for en meget hurtig replacement, hurtigt Reply med info og uddybende svar på messenger. Intet mindre end billliant og super godt tacklet af service crew på Zara Home Jeg er en super glad ZARA HOME kunde
Pas på når du køber hos Zara Home i København. Personalet har ikke styr på om vare er på lager. Tager hjem samme dag & kan bestille gulvtæppet på nettet & bruge 150 kr. På fragt. Udgået vare i butik som f. eks et demo bord bliver ikke nedsat & kan købes til fast pris. Selv om man fortæller at det er udgået & de ved det ikke selv. Personalet har heller ikke tid til kunder & har mere travlt med at sætte ting på plads. Ingen smil eller om man har brug for hjælp. Det er ærgerligt da de har masser af pæne ting. Handler ikke der mere.
Zarahome is a shopping and fashion company based in Denmark, accessible through their website zarahome.dk. The company specializes in offering a variety of home decor, textiles, and fashion items designed to enhance the living space and personal style of its customers. With a focus on quality and contemporary design, Zarahome caters to consumers looking for stylish and functional products for their homes. Targeting a diverse audience, Zarahome appeals to individuals and families seeking to create a welcoming environment with thoughtfully curated decor and clothing options. The company's offerings include a wide range of items such as bedding, kitchenware, and apparel, making it a one-stop shop for home and fashion needs. By providing a unique blend of home essentials and fashion-forward products, Zarahome aims to meet the needs of consumers who value both aesthetics and practicality in their shopping experience.
This profile hasn't been claimed by the business owner.
