Zinga Entertainment is an online retailer specializing in collectibles and merchandise from popular franchises such as Funko, Pokémon, Loungefly, and Magic: The Gathering. The company offers a wide range of products, including Pop! Vinyl figures, trading card games, and collectible fashion items, catering primarily to collectors and fans of these brands. Customers can shop for the latest releases and exclusive items, with prices starting at £9.95. Zinga Entertainment emphasizes secure packaging to ensure that collectibles arrive in mint condition, enhancing the shopping experience for its clientele. The website features promotional offers such as free shipping on orders over £50, making it an appealing option for both casual buyers and dedicated collectors looking to expand their collections.
Zinga Entertainment receives a mix of feedback from customers, with many praising the quick delivery and excellent service. Reviewers frequently highlight the fast shipping and good packaging, noting that items often arrive in great condition.
The competitive prices and variety of products also contribute to a positive shopping experience for many. However, there are significant complaints regarding order fulfillment, with some customers reporting delays and issues with damaged items upon arrival. A few express frustration over unresponsive customer service when trying to resolve these problems. While the majority of experiences are favorable, the recurring issues with order accuracy and communication detract from the overall sentiment. Overall, Zinga Entertainment is viewed positively, but there are areas needing improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 100 | 100% | -1.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.0 | 2 |
| Sep 24 | 4.7 | 3 |
| Oct 24 | 3.0 | 2 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | 4.0 | 4 |
| Jan 25 | 5.0 | 2 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 5.0 | 3 |
| Apr 25 | 3.0 | 2 |
| May 25 | — | 0 |
| Jun 25 | 3.7 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 100 most recent reviews.
“Super quick delivery and amazing levels of protective packaging”
“Item arrived soaking wet, mold on boxes and associated damage and dents, honestly a first bad delivery, otherwise gre...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Collectibles.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.2 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.8 out of 5 (good) | 4.9 out of 5 (good) | +19% | 100 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | −3% | 551 | |
| 4.5 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 15 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | — | 12 | |
| 1.8 out of 5 (poor) | 67 out of 100 | — | — | — | — | 5 |
Bottom line: Zinga Entertainment is #4 of 5 on overall rating in this group. On delivery, Meltzer Sports scores higher (5.0 vs 4.3).
100 reviews of Zinga Entertainment. Filter by what matters to you.
I ordered a Funko pop late last year and it got delayed a few times but I had great communication from the business and received it the other day! I also have used them to buy a few other pops on preorder through their partial payment plan which is so good as you don’t have to pay in full for something you don’t have yet! Would recommend this company to my friends and family
The company is fantastic I had an issue with a product and emailed about it, I was responding to very quickly and the issue was taken care of straight away great customer service. I would definitely recommend this store I will be shopping here again
I have bought a couple of things from Zinga Entertainment now & I must say they always deliver good quality merchandise & haven't let me down, when pre ordering anything please be patient as it will arrive as & when stock comes in. Definitely be buying something else in the future 👍
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Quick & rapid. No pre order delays. Reasonable post price & safely pack. Arrived undamaged.
I pre-ordered a bundle of Genshin Impact pop vinyl which took a very long time to ship out due to one of the figures not being available however whenever I emailed asking about the status of the order customer service were always so patient and kind! The delivery arrived as promised and the figures are great<3
I've never received my order and they don't respond to my emails.
Ordered 3 July for my son's birthday and still waiting for it on 14 December despite numerous reassurances. Never again.
I ordered Oasis Funko Pops on Sept 15 and Zinga took the cash immediately from my bank. I have heard nothing since and have had no reply from my emails to them requesting a refund. Avoid this company at all costs! Scam, is the only word that springs to mind. How can these people be allowed to operate??,
Paid for Oasis funko pops in July and for various reasons Zinga couldn’t deliver my order. However i was kept informed during this period and when i asked for order to be cancelled, the refund was made with 2 days. These things happen but the customer service was on point and good. I will definitely use Zinga in the future you can tell they have a customer focused culture.
Ho ordinato a luglio in pre-order 2 funko, con spedizione prevista a settembre. Visto che non ricevevo alcuna notizia ho scritto io, ad ottobre, e mi rispondono che partirà per la metà del mese. A fine ottobre ancora nessuna notizia; riscrivo e mi rispondono che “forse” partiranno per fine dicembre. Problemi con i fornitori possono esserci, ma perchè non informare preventivamente i clienti? Infine non propongono mai il rimborso/recesso
I don't normally write reviews but on this occasion only fair to warn people. I placed an order 08/08/2022 for a pre order item to be delivered from 14/10/2022 I hadn't heard anything after this to which they replied they had dome delays but should be with me if I wait a further week. This then passed I waited 2 weeks still no update then I sent another email to chase they then informed me that orders were unable to be filled as they had to renegotiate contracts with their suppliers. They then said I had to wait further now more than 3 months after placing the order they have cancelled it. Suffice to say will not be ordering again from the company as communication and updates were not provided
Zinga Entertainment is an online retailer specializing in collectibles and merchandise from popular franchises such as Funko, Pokémon, Loungefly, and Magic: The Gathering. The company offers a wide range of products, including Pop! Vinyl figures, trading card games, and collectible fashion items, catering primarily to collectors and fans of these brands. Customers can shop for the latest releases and exclusive items, with prices starting at £9.95. Zinga Entertainment emphasizes secure packaging to ensure that collectibles arrive in mint condition, enhancing the shopping experience for its clientele. The website features promotional offers such as free shipping on orders over £50, making it an appealing option for both casual buyers and dedicated collectors looking to expand their collections.
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