waiting on a refund for a bathroom…
waiting on a refund for a bathroom scale I ordered that was basically a pile of junk. I called customer service and they said to throw it away and the refund will be issued. Still waiting?
Zoro is an online retailer specializing in a wide range of tools, parts, and supplies tailored for businesses across various industries. With a focus on providing essential industrial equipment and business supplies, Zoro caters to professionals seeking quality products at competitive prices. The company's offerings include hand tools, power tools, office supplies, plumbing components, safety equipment, and vehicle maintenance items. Targeting small to medium-sized businesses, contractors, and DIY enthusiasts, Zoro emphasizes customer convenience through features such as same-day shipping on orders placed by 4 PM local time and free shipping on orders over $50. By providing a comprehensive selection of products, Zoro aims to support its customers' operational needs, helping them maintain efficiency and productivity in their respective fields.
Zoro receives mixed feedback from customers, with many praising its fast shipping and wide selection of products. Reviewers highlight that orders often arrive promptly and are well-packaged, contributing to a positive shopping experience.
However, a significant number of complaints focus on poor customer service and inventory management. Customers express frustration over delayed shipments, canceled orders without notification, and difficulties in obtaining updates on their purchases. Issues with damaged items upon arrival and challenges in the return process further exacerbate dissatisfaction. While some consumers appreciate the competitive pricing and discount codes, the overall sentiment reveals a struggle with service consistency. Consequently, Zoro's reputation is marred by these critical service issues.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 644 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 4 |
| Sep 24 | 3.0 | 2 |
| Oct 24 | 2.1 | 7 |
| Nov 24 | 3.0 | 6 |
| Dec 24 | 2.6 | 8 |
| Jan 25 | 2.5 | 11 |
| Feb 25 | 3.2 | 11 |
| Mar 25 | 4.7 | 90 |
| Apr 25 | 4.4 | 80 |
| May 25 | 4.4 | 41 |
| Jun 25 | 1.3 | 6 |
| Jul 25 | 1.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“My most recent order arrived well packaged and promptly as they always do”
“ZORO DROPS THE BALL AGAIN ON CUSTOMER SERVICE AND AVAILABLE INVENTORY”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Industrial Equipment.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.9 out of 5 (fair) | 100 out of 100 | 3.5 out of 5 (good) | 2.7 out of 5 (poor) | 2.9 out of 5 (fair) | +78% | 644 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | — | — | — | 35 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 25 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 5.0 out of 5 (good) | — | 217 |
Bottom line: Zoro is #5 of 5 on overall rating in this group. On quality, Line Marker Paint scores higher (5.0 vs 2.7).
500 reviews of Zoro. Filter by what matters to you.
waiting on a refund for a bathroom scale I ordered that was basically a pile of junk. I called customer service and they said to throw it away and the refund will be issued. Still waiting?
I've had issues with nearly every order I've placed. Either the wrong item is sent or the price and shipping cost are excessive. Very frustrating to resolve issues.
Out of stock. OK, I'm sure it happens with every seller, online or otherwise. BUT this company seem to have a habit of very good priced items being, perhaps mysteriously, out of stock. If that's the genuine reason it's a bit incompetent. If you're in a rush for something critical I'd reccomend you look elsewhere.
Quick answers to the questions people ask most.
Zoro is a legitimate company with a significant number of customer reviews. While some reviews highlight issues with customer service and shipping times, others praise their variety of products and competitive pricing.
Zoro is not a scam; however, customer feedback indicates a mix of experiences. Verified reviews reveal patterns of slow shipping and inventory management issues, suggesting potential concerns for timely order fulfillment.
Zoro offers a wide selection of products including tools, industrial supplies, and home improvement items. Customers have noted the variety and quality of items available on their platform.
Zoro accepts various payment methods, including credit cards and possibly other digital payments. Customers have not specifically reported issues with payment processing.
Zoro's return and refund policy may be challenging based on customer experiences. Some have reported difficulties in returning items and receiving refunds, highlighting the importance of understanding their policy before purchasing.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 52% of recent reviews are 4–5★ and 46% are 1–2★.
A shitty drop shipping operation. They sold me something they did not have, that their supplier did not have, and apparently their supplier did communicate this, but they just kept acting like my order might ship. Customer service was eventually helpful, but I would not recommend ordering whatever you want directly from the supplier, because if it looks like they have inventory the supplier doesn't, they're just lying. Added a star because they didn't charge me, so that was at least not scammy or inconvenient. Edit: Of course they responded to my comment acting like they could do something. Customer service were nice, and cancelled the order once I got through to them. They can't make the product magically be in stock now, and they can't unwaste my time. If they want better reviews, they should make sure other people's products are actually in stock somewhere and not just list them. They could automatically cancel orders that haven't been filled, a thing the website said it would do after a week, but didn't, and that text disappeared once the week had passed, which is scammy. And apparently they had been told by the manufacturer, so it was only their fault that it hadn't been put in, cancelled, etc. At least the product seems to be off the website now, but they basically outsourced checking their inventory to me. That's bullshit. If you're a middle man, that's basically your only job. Be better.
I ordered a box of gloves that were listed as being 7.8mm thick. I was looking specifically for gloves thicker than 5mm, which was the thickest I was able to find at my local hardware store. The gloves I received were only 5mm, not the 7.8mm listed. They were only $20, so not really worth returning, but I won't order from Zoro again, since I know I can't trust the specs in their product listings.
"If we cannot provide an update within the next 7 business days or if we encounter subsequent delays in the expected ship date, the affected items in your order will be canceled and you will not be charged (unless you contact us to request that we leave the order open)." This is the email I got regarding my order. I'm supposed to wait 7 days to see if Zoro will cancel my order? That's poor customer service.
Update. March 25 2025. Unboxed the replacement legs and more broken levelers. Poor packing. All the vendor needs to do is not install them as they are easily broken during handling and shipping. Update. January 21, 2025. Zoro approved replacement set of legs. The boxes arrived somewhat beat up. They were drop shipped from Richilieu. Should not have been that difficult to get resolved, but am satisfied with the result. I recently purchased two more sets of bench legs. This time, there were broken leg levelers on each set. Contacted Zoroand they said to have the complete set sent back. They do not have replacement parts and said I could contact the vendor Richilieu to get a part number and Zoro would help. Ends up a lot of finger pointing with my being caught in the middle. The levelers are the only issue with the legs. I would have expected to get some replacements easily. The levelers are not that expensive, but apparently customer service is not very important. Makes ZERO or ZORO sense to have to send back two sets of bench legs for a simple fix. I purchased a total of 7 sets of these legs. Appears these legs are drop shipped from Richilieu and now Richilieu is pointing the finger back at Zoro.
They had the part I needed, (Honeywell control valve) listed on their website with full description and picture. I ordered the part and it arrived a couple of days later and what they sent was a totally different (Knockoff) brand that would not work. Once I contacted them for a refund I was told that that item was sent through a third party company and that I would have to request a refund from them as well as provide pictures of the item I received. It is my opinion that I did not make the purchase from a "Third Party Business" and I will not be jumping through hoops! Fortunately for me, I do not give new business contacts my credit card, I use PayPal for them and paypal will handle this for me! If you are looking for a dependable business partner that will act with integrity then keep looking Zoro is not it!
Same day shipping on most orders placed before 4pm local time? Local to whom? It took them 4 days just to prepare a single item purchase AND we're in the same time zone.
Called Zoro, do you have this item in stock in this quantity - Yes. for some reason i had to call a second time, re-checking, do you have this item in stock in the quantity - Yes, ship out in 2 business days. you wont believe, but yes, i had to call again, and again verified the stock condition. today i get and email you order was shipped. 1 unit shipped. 29 on back order with no date. bunch of liars.
DO NOT order from here if you actually NEED the item.... said in stock... NEEDED the product Asap that was 3 weeks ago This has shut my plant down waiting on an item that said was in stock ready to ship. LIARS!!!!
Company does not follow through with advertised delivery dates. Use Supplyhouse.com
read reviews, tried to return one pulley, cant get a hold of them, they cant find my order?
I don't think there con artists like others have suggested I just think there incompetent in giving the service they advertise, That backed up by dreadful customer service is a all round bad business. We as a company will not be using again.
How does this company stay in business?! Placed a large order… no shipping date.., emailed their Customer Service… no response. Called Customer Service- Waited on hold for 15 minutes- took 5 more minutes to find out that there was a “problem with the vendor” and I would never receive my Order. What?! And they never notified me. I had to waste my valuable time because their company is a joke
More expensive than most discount sellers. I had the choice of buying a Milwaukee product from one company for 99 and Zoro for 104. Zoro offered 10% off first order so I went with them. Did not see gothca language. they had an asterisk that could be read but on a different page which excluded about 50 different brands from the 10%. Wouldn't do business with a company that tricks their customers.
Ordered A graphics card off the website early December and was expecting delivery sometime in January because what they had originally sent to my email saying it would be shipped on the 31s of December and I would get a confirmation . I never received a confirmation ever, I actually had to call the customer support line multiple time's just for them to update the email they sent me because it had been 3 weeks and I hadn't gotten a update on a shipment date. after waiting almost 2 or so months they decided to just cancel my order when I decided to wait out the new ship date of February 22nd because i was saving 40-60 by going through them anyway. That being said I would never recommend this website for electronics, they clearly don't have a strong relationship with their vendors too insure they're customers are being helped and served. First and last time using this website, thank you!
The shipping took too much time!
Zoro is an online retailer specializing in a wide range of tools, parts, and supplies tailored for businesses across various industries. With a focus on providing essential industrial equipment and business supplies, Zoro caters to professionals seeking quality products at competitive prices. The company's offerings include hand tools, power tools, office supplies, plumbing components, safety equipment, and vehicle maintenance items. Targeting small to medium-sized businesses, contractors, and DIY enthusiasts, Zoro emphasizes customer convenience through features such as same-day shipping on orders placed by 4 PM local time and free shipping on orders over $50. By providing a comprehensive selection of products, Zoro aims to support its customers' operational needs, helping them maintain efficiency and productivity in their respective fields.
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