I thought I had ordered Large gloves
I thought I had ordered Large gloves. Must have ordered small. My mistake!
Zoro is an online retailer specializing in a wide range of tools, parts, and supplies tailored for businesses across various industries. With a focus on providing essential industrial equipment and business supplies, Zoro caters to professionals seeking quality products at competitive prices. The company's offerings include hand tools, power tools, office supplies, plumbing components, safety equipment, and vehicle maintenance items. Targeting small to medium-sized businesses, contractors, and DIY enthusiasts, Zoro emphasizes customer convenience through features such as same-day shipping on orders placed by 4 PM local time and free shipping on orders over $50. By providing a comprehensive selection of products, Zoro aims to support its customers' operational needs, helping them maintain efficiency and productivity in their respective fields.
Zoro receives mixed feedback from customers, with many praising its fast shipping and wide selection of products. Reviewers highlight that orders often arrive promptly and are well-packaged, contributing to a positive shopping experience.
However, a significant number of complaints focus on poor customer service and inventory management. Customers express frustration over delayed shipments, canceled orders without notification, and difficulties in obtaining updates on their purchases. Issues with damaged items upon arrival and challenges in the return process further exacerbate dissatisfaction. While some consumers appreciate the competitive pricing and discount codes, the overall sentiment reveals a struggle with service consistency. Consequently, Zoro's reputation is marred by these critical service issues.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 644 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 4 |
| Sep 24 | 3.0 | 2 |
| Oct 24 | 2.1 | 7 |
| Nov 24 | 3.0 | 6 |
| Dec 24 | 2.6 | 8 |
| Jan 25 | 2.5 | 11 |
| Feb 25 | 3.2 | 11 |
| Mar 25 | 4.7 | 90 |
| Apr 25 | 4.4 | 80 |
| May 25 | 4.4 | 41 |
| Jun 25 | 1.3 | 6 |
| Jul 25 | 1.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“My most recent order arrived well packaged and promptly as they always do”
“ZORO DROPS THE BALL AGAIN ON CUSTOMER SERVICE AND AVAILABLE INVENTORY”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Industrial Equipment.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.9 out of 5 (fair) | 100 out of 100 | 3.5 out of 5 (good) | 2.7 out of 5 (poor) | 2.9 out of 5 (fair) | +78% | 644 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | — | — | — | 35 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 25 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 5.0 out of 5 (good) | — | 217 |
Bottom line: Zoro is #5 of 5 on overall rating in this group. On quality, Line Marker Paint scores higher (5.0 vs 2.7).
500 reviews of Zoro. Filter by what matters to you.
I thought I had ordered Large gloves. Must have ordered small. My mistake!
This is the first time I have ordered from this company. I searched for the best price on what I purchased and this company definitely had the best price. Shipping was extremely fast. I’m very happy with my purchase. I’ll definitely do business again with this company.
My experience with Zoro is great from customer service , fast shipping, and Vast product stock giving me an almost endless choice from tools to hardware. Anything in almost every job whether a d.i.y er home owner to a contractor, Zoro fulfills your needs from the price to selection. Your equipment comes well 📦 with their logos on them and I can take a quick glance on new arrivals on their New Ebay site.
Quick answers to the questions people ask most.
Zoro is a legitimate company with a significant number of customer reviews. While some reviews highlight issues with customer service and shipping times, others praise their variety of products and competitive pricing.
Zoro is not a scam; however, customer feedback indicates a mix of experiences. Verified reviews reveal patterns of slow shipping and inventory management issues, suggesting potential concerns for timely order fulfillment.
Zoro offers a wide selection of products including tools, industrial supplies, and home improvement items. Customers have noted the variety and quality of items available on their platform.
Zoro accepts various payment methods, including credit cards and possibly other digital payments. Customers have not specifically reported issues with payment processing.
Zoro's return and refund policy may be challenging based on customer experiences. Some have reported difficulties in returning items and receiving refunds, highlighting the importance of understanding their policy before purchasing.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 52% of recent reviews are 4–5★ and 46% are 1–2★.
Received the spectracide with battery powered sparer attached order in 1 day. Used it twice. But on the 3rd try, the spray apparatus apparently became clogged as the sprayer just quit. There was still over a gallon of spectracide in the container. The batteries are still strong. Tried to see if the nozzle, supply tube, or the tube into the container were stopping the flow of liquid. Nothing seemed amiss. This order was placed because I had the same trouble with my previous order. Thus, I probably will not make another order!
I needed to replace a swimming pool pump motor and Zoro customer service helped select the correct motor at lowest price, and to my surprise it was delivered in one day. I am extremely impressed with the quality and service from Zoro.
Read lots of bad reviews for Zoro, however, my experience was different: 1. I wanted a Coast BX315 folding knife. Zoro's website indicated they had it. Coast was out of stock... and this was one of the few places that had some left. 2. I ordered on 12/11/24. They advertise same or next day shipping... that did not happen. It was actually shipped 12/17/24 (in the hands of FedEx Ground). 3. I called customer service on 12/13/24, spoke with Rose. She was pleasant and courteous. Indicated my item was scheduled to ship Monday 12/16/24. Also, that my credit card would be preliminarily charged when the order was received, but the charge would not "post", that is, be reflected as a payable charge until the order shipped. Until the order shipped the charge would reflect as "pending." 4. Today I received the item, well packed and in good shape... exactly what I ordered. 5. The charge initially posted to my credit card as pending was for $30.01 which also shows in my order history on the Zorro website. However, when the charge posted to my credit card it was for $28.29, which matches the amount of the Zoro invoice. 6. These small discrepancies made me deduct one star, but overall, I got what I ordered, at the price I ordered it. Yes, shipped a little late... but not too much late. Thank you for the item, received in good shape, Zoro.
They ship pretty quick, but item arrived damaged and non-functional. They claim returns are easy, but it is not. You have to contact them first to initiate the return, but no-one replies back, and why do you need to contact them in the first place? I do not have time for this nonsense. —- Edit. They refunded me without the need to return the item. Bumping to 4 stars from 2
I ordered a janitor cart which was hung up with ups due to damaged goods. At first the cs rep said we had to deal with ups on the getting the cart but in the end Zoro overnighted a new cart and said they'll deal with ups to get the damaged cart back. Zoro took care of the situation quickly and was happy with the end result.
Zoro is great for three reasons: big inventory, great prices incl. shipping policy and outstanding on customer service and exchanges/refunds. But: I ordered 2 plastic shelves and one shelf came in black instead of white, and the replacement also came in black. So same mistake twice. I did get to keep both shelves and was refunded - Zoro customer service is fabulous! Also the waiting time on the phone was only between 5 and 10 minutes. I wish I could have given 5 Stars, but sending wrong color twice is a downer. I will be ordering with Zoro again for sure!
Zoro is an online retailer specializing in a wide range of tools, parts, and supplies tailored for businesses across various industries. With a focus on providing essential industrial equipment and business supplies, Zoro caters to professionals seeking quality products at competitive prices. The company's offerings include hand tools, power tools, office supplies, plumbing components, safety equipment, and vehicle maintenance items. Targeting small to medium-sized businesses, contractors, and DIY enthusiasts, Zoro emphasizes customer convenience through features such as same-day shipping on orders placed by 4 PM local time and free shipping on orders over $50. By providing a comprehensive selection of products, Zoro aims to support its customers' operational needs, helping them maintain efficiency and productivity in their respective fields.
This profile hasn't been claimed by the business owner.