Took a few days to get used to the…
Took a few days to get used to the change but body is feeling much better and no more acid reflux issues

Actiph Water is a UK-based company specializing in the production and distribution of alkaline ionized water. The brand offers a range of products designed to promote hydration, including their flagship pH9+ alkaline water, available in various packaging formats such as bottles and cans. Actiph Water is committed to sustainability, utilizing BPA-free and 100% recyclable materials for its packaging. Targeting health-conscious consumers, Actiph Water caters to individuals seeking enhanced hydration solutions. The company also offers Activit, a sugar-free sparkling vitamin water enriched with essential vitamins and minerals. With a focus on quality and health benefits, Actiph Water provides an accessible option for those looking to improve their hydration habits while enjoying a refreshing beverage.
Actiph Water receives high praise for its refreshing taste and quality, with many consumers noting that it is easy to drink and beneficial for digestion. Reviewers appreciate the prompt delivery and good customer service, often highlighting the product's effectiveness in hydration, especially for those with specific health needs.
However, there are significant concerns regarding delivery issues, with multiple customers reporting incomplete orders and poor communication from the company. Some individuals also express dissatisfaction with the product's claims about its alkalinity and the addition of minerals, which did not meet their expectations. Overall, while many enjoy the water and commend the service, the recurring delivery problems detract from the overall experience. The sentiment leans positive, but the delivery issues are a notable drawback.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 292 | 100% | -1.7 | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 1.0 | 1 |
| Feb 25 | 5.0 | 3 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | 2.0 | 1 |
| May 25 | 1.0 | 2 |
| Jun 25 | 3.7 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 292 most recent reviews.
“I'm currently waiting for my next delivery to arrive”
“Empty promises 2 days promised delivery but never happened”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.4 out of 5 (good) | 4.5 out of 5 (good) | — | 292 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | — | — | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 4.2 out of 5 (good) | 3.9 out of 5 (good) | — | 1,000 |
Bottom line: Actiph Water is #3 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 4.4).
292 reviews of Actiph Water. Filter by what matters to you.
Took a few days to get used to the change but body is feeling much better and no more acid reflux issues
Great tasting water, also great for keeping your electrolytes balanced during illness & receiving treatment.
I’ve now bought several cases of water from Actiph, but am disappointed with the most recent change. The design of bottle top has been changed, such that they are no longer sealed. The previous design had a plastic tab that needed to be removed to open the bottle. Doing away with the seal does not inspire confidence, as every bottle is effectively already open. The new design also modifies the drinking nozzle to a very short length, which is much more difficult to drink from. Both these changes seem completely unnecessary and are both negative changes. If these are permanent changes, they might make me reconsider Actiph water and look for an alternative. I will not buy unsealed packaging for a product intended for human consumption.
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Tastes fine, gives energy and nice packaging.
Great product - even better by getting it on a monthly subscription.
I was supposed to have my purchase delivered on Tuesday and I still haven’t received my water from Yodel. Now I can’t even track it anymore because it doesn’t find my order in Yodel’s tracker anymore. I’m feeling robed.
Been drinking and ordering for 6 months now recommend this
Good quality water with a great taste!!!
A stark contrast to the first time I ordered when I didn't receive the package for 3 months and had no estimation for when it should've arrived, delivery time is often within 2-3 business days as they estimate, and the quality of the water is absolutely phenomenal as always. As an added bonus, the last time I posted a review I mentioned that there was no estimation for when it should've arrived. Shortly after that, when I received a replacement package (and a refund to boot!) I checked their website and now there was a delivery time attached to the checkout. 5 stars all around. It seemed like a company that didn't really give a hoot at first, but I've been firmly corrected on that stance by their actions alone.
I have updated the rating in view of my overall experience and the gracious response from Actiph water showing my feedback had been received and understood. The neighbour had my water, which Actiph water had refunded over the kerfuffle. The address on the website was incorrect, which meant Yodel and Startup were correct. An address drop down for my postcode would prevent this as the address sent to didn't exist, therefore must have been a typo writing numbers in. More familiar with website, I may resubscribe when website updated. Here is my original review, which Actiph respond to: I had to cancel as Actiph didn't spend a second on their communications. I signed up for a monthly subscription for water. The confirmation said "next delivery 26 November" and there was no mention of first delivery. I emailed and got an unhelpful reply, which didn't answer my question, asked me 2 irrelevant ones and said it was printed in their policy that first delivery was 2-3 days. Now i am 5 days past and seemingly nothing to tell me what or when I will get a delivery. Emails drag out time consumingly and distractingly over days. Their responders are unable to understand a simple question "when is my delivery due to reach me?" It is not possible to have a quick 2 way conversation to know what is happening. I received an email vaguely saying I had subscribed and provided links to manage my account. Their login could not be worse and more inaccessible. It flicks to a tiny form asking for email and then password with "forgot password" cramped into a tiny box. It took 3 goes to stop it asking me to reset password as there wasn't space to put it in. Even though I had been emailed, it claimed not to recognise my email. The process appeared to face this problem more than a simple, quick clean login. So, forgot password > don't recognise email > trouble accessing subscription > email login link > in. Could not be more inconsiderate of my time. 3rd email repeats unhelpful dismissive lack of information - why bother? - just stressful and demeaning. I suggested the first thing a customer or subscriber wants to know is "when is my order arriving" NOT tucked in small print. Once in my account, there are no navigation signposts. I prod around and find a way to unsubscribe. I am not giving my money to any company who cannot be bothered to communicate and are not interested in their customers. Stolen time, stress and for nothing. The other expectation to manage after a purchase is how will be notified. I got a fishy text from "STARTUP" giving a Yodel tracking number. More waste of my time and stress. So: I get a text saying an item will be delivered by yodel. I don't touch unidentified links in texts. Then I get another saying the item has been delivered. Not to my flat. I call Yodel, they ask for admin I don't have as I want to ask a quick question. Nope, goodbye and it hangs up. I try again and enter number. Informed my item is delivered. No way of speaking to anyone. This could be my first delivery. Minus communication of any sort or consideration. Words are free to use and any company in operation must ask what customers need to know. They have such an awful process and are a brick wall, which is why they can't be spoken to on the phone. Always a bad sign to me.
Nice tasting water and seems to work a treat for my reflux. I do have 1 grip the bottles I buy are those 600 ml sports cap bottles. The cap stay stuck via a piece of plastic to the bottle. Rather annoying if you take top off to drink.
I know it's just water but it's the best water I have ever tasted! I love that I can order glass bottles instead of plastic too. I also ordered some flavoured sparkling water which feels like I'm being naughty but I'm not so win win.
Great service provided by the team..👍
Like the water!
Definitely 5*
Actiph Water is a UK-based company specializing in the production and distribution of alkaline ionized water. The brand offers a range of products designed to promote hydration, including their flagship pH9+ alkaline water, available in various packaging formats such as bottles and cans. Actiph Water is committed to sustainability, utilizing BPA-free and 100% recyclable materials for its packaging. Targeting health-conscious consumers, Actiph Water caters to individuals seeking enhanced hydration solutions. The company also offers Activit, a sugar-free sparkling vitamin water enriched with essential vitamins and minerals. With a focus on quality and health benefits, Actiph Water provides an accessible option for those looking to improve their hydration habits while enjoying a refreshing beverage.
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