Good customer service and excellent…
Good customer service and excellent delivery. Thank you.

Actiph Water is a UK-based company specializing in the production and distribution of alkaline ionized water. The brand offers a range of products designed to promote hydration, including their flagship pH9+ alkaline water, available in various packaging formats such as bottles and cans. Actiph Water is committed to sustainability, utilizing BPA-free and 100% recyclable materials for its packaging. Targeting health-conscious consumers, Actiph Water caters to individuals seeking enhanced hydration solutions. The company also offers Activit, a sugar-free sparkling vitamin water enriched with essential vitamins and minerals. With a focus on quality and health benefits, Actiph Water provides an accessible option for those looking to improve their hydration habits while enjoying a refreshing beverage.
Actiph Water receives high praise for its refreshing taste and quality, with many consumers noting that it is easy to drink and beneficial for digestion. Reviewers appreciate the prompt delivery and good customer service, often highlighting the product's effectiveness in hydration, especially for those with specific health needs.
However, there are significant concerns regarding delivery issues, with multiple customers reporting incomplete orders and poor communication from the company. Some individuals also express dissatisfaction with the product's claims about its alkalinity and the addition of minerals, which did not meet their expectations. Overall, while many enjoy the water and commend the service, the recurring delivery problems detract from the overall experience. The sentiment leans positive, but the delivery issues are a notable drawback.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 292 | 100% | -1.7 | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 1.0 | 1 |
| Feb 25 | 5.0 | 3 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | 2.0 | 1 |
| May 25 | 1.0 | 2 |
| Jun 25 | 3.7 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 292 most recent reviews.
“I'm currently waiting for my next delivery to arrive”
“Empty promises 2 days promised delivery but never happened”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.4 out of 5 (good) | 4.5 out of 5 (good) | — | 292 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | — | — | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 4.2 out of 5 (good) | 3.9 out of 5 (good) | — | 1,000 |
Bottom line: Actiph Water is #3 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 4.4).
292 reviews of Actiph Water. Filter by what matters to you.
Good customer service and excellent delivery. Thank you.
Best PH product. Fast delivery.
Very happy with the product and service! Thank you
So far so good guys, I like actiph water, good quality and delivery was fast too. Keep it up 👍 The only complaint I have is the fact that your water is not widely available in supermarkets, I can only find small amounts at Tesco but they run out of stock fast.
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Best water I have had so far...
Quick delivery once order great product
Let down by their courier yodel again saying they delivered items but didn't dumping them in path not ringing door or chapping door left no card the product is fine
Excellent alkaline water, packaging and trackable live time delivery!
For sure feel more energised and balanced when I drink Actiph Water.
The product is very good but the delivery process was appalling. We live in a block of flats of just two floors. The driver left all 3 boxes downstairs and drove off in a hurry. This same driver works for another delivery company and did the same thing by leaving the product downstairs and speeding off.
Love it. Very refreshing. Wanted to change flavour this latest delivery and messaged Ciara Ford, (employed) and friend who put me in touch with person who promptly changed the flavour. Thank you all.
Seen the advertisement on FB and decided to give it a try. I have 3 very active sons and we all are very much enjoying the drinks so far. I purchased the 24pk, four varieties of flavours and will definitely be ordering more soon
Initially when I had subscribed, everything was fine with ordering and delivery. Unfortunately more recently I've had issues with delivery partners not delivering when they should be, lack of communication, i contacted yodel who said ActiPh hadn't sent them any correspondence until the day before. Which lead to my 4 days late delivery there's no contact directly for customer service, you have to email and await a response, they've had to compensate me £10 I mean it's not even enough for a pack of water, which is quite insulting, bearing in mind this shan't reflect into my account until 7-10days. For the price of the water, this should not be happening. I have now unsubsribed for redelivery on 2 items and contemplating completely deleting my account with you guys. On another note, they sell you a dream of becoming an ambassador, when you contact them, they fob you off. Saying someone will be in touch with me, I've waited over a year and still have proof of the messages sent by your colleagues stating this and I've just had enough and no longer want any part of this. I've spent £££ for months now for a service that isn't what it actually is.
Firstly the service delivery was fantastic I had bought 2 cartons before, from H&B and the packaging was appalling and disheartening. Buying directly from Actiph-water completely changed my previous view and notion Secondly, when I made this purchase, it was misconstrued as a recurring purchase. I was impressed with the way the customer service resolved the situation and changed it to one off purchase However, I'm very impressed with the quality of the water and Iplan to start with 6months recurring now Thank you
Absolutely love the Actiph water, refreshing and clean. Customer Service brilliant and fast delivery
Actiph Water is a UK-based company specializing in the production and distribution of alkaline ionized water. The brand offers a range of products designed to promote hydration, including their flagship pH9+ alkaline water, available in various packaging formats such as bottles and cans. Actiph Water is committed to sustainability, utilizing BPA-free and 100% recyclable materials for its packaging. Targeting health-conscious consumers, Actiph Water caters to individuals seeking enhanced hydration solutions. The company also offers Activit, a sugar-free sparkling vitamin water enriched with essential vitamins and minerals. With a focus on quality and health benefits, Actiph Water provides an accessible option for those looking to improve their hydration habits while enjoying a refreshing beverage.
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