ALDI Stores Australia is a supermarket chain dedicated to providing a diverse range of high-quality products at competitive prices. The company operates on a unique business model that prioritizes efficiency and cost savings, allowing it to offer an extensive selection of groceries, household items, and special buys that change weekly. ALDI's product range includes fresh produce, meat, dairy, pantry staples, and seasonal items, catering to the everyday needs of Australian consumers. Targeting budget-conscious shoppers, ALDI aims to deliver value without compromising on quality. With a commitment to low prices, the supermarket attracts a wide demographic of customers, from families to individuals seeking affordable grocery options. ALDI's straightforward shopping experience and focus on private-label brands further enhance its appeal, making it a popular choice for those looking to make the most of their shopping budget.
ALDI Stores Australia faces significant criticism from consumers, with a staggering 78% of reviews rating the company poorly. Many customers express dissatisfaction with the poor customer service, citing experiences of unhelpfulness and even instances of racial profiling.
Additionally, shoppers report issues with product quality, particularly with meat and other food items, leading to disappointment in value for money. While some people appreciate ALDI's competitive pricing and a selection of products, they often feel rushed during their shopping experience and frustrated by stock shortages. The layout of the online catalog has also received negative feedback, as it has become less user-friendly. Despite a few positive mentions of product variety, the overwhelming sentiment reflects a need for substantial improvements in service and product consistency.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.8 | 273 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.0 | 2 |
| Sep 24 | 1.3 | 4 |
| Oct 24 | 1.5 | 6 |
| Nov 24 | 2.6 | 9 |
| Dec 24 | 1.5 | 2 |
| Jan 25 | — | 0 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 2.0 | 2 |
| Apr 25 | 2.0 | 2 |
| May 25 | 2.0 | 2 |
| Jun 25 | 1.7 | 3 |
| Jul 25 | 1.8 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 273 most recent reviews.
“great shop cheaper than Coles ,and quiet and peaceful ,no music great”
“poor customer service Coburg North”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Grocery Stores.
| Company | Overall | Legit | Service | Quality | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.8 out of 5 (poor) | 100 out of 100 | 1.6 out of 5 (poor) | 1.7 out of 5 (poor) | 2.3 out of 5 (poor) | −11% | 273 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.9 out of 5 (good) | 2.9 out of 5 (fair) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.4 out of 5 (good) | 4.0 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 1.8 out of 5 (poor) | 2.1 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 |
Bottom line: ALDI Stores Australia is #5 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 1.6).
273 reviews of ALDI Stores Australia. Filter by what matters to you.
Prices are good, some lines are exceptional, but the whole experience is soured when you get to the checkout. Rude and impatient, see how fast they can push your shopping through! So fast that some items are sent flying onto the floor. Then it’s the customers fault for being too slow to grab the items as they shoot out. Please, some respect for both the products and the customers.
Best quality products at very cheap prices. Recommend.
Please ALDI, We love your products but why have you discontinued the Cachet, SYLVESTER V.I.P.. Cat food (blue and purple) 5 in a pack strip's of raw meat and kangaroo? It's so popular in my local store( Goulburn ) that if we didn't shop early, you'd run out! It's fabulous and our cats hate the new product which replaces it, even tho it's the same brand they won't eat it and we've tried many other products. " If it Ain't broke etc" PLEASE bring this great product back!!!!!! It's evident the new recipe isn't popular as it's piled up, not moving
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This rate refers to Aldi advertisement with that lady and the trolley. What that ad is teaching our children? Not sure who is more stupid, the person who thought about the ad, the Aldi CEO, the person who approves the ads that are suitable to go live on TV or the lady who agreed to perform the acrobatics? I'll say more likely all of them!!!!!!!!
I live in a small town in nsw , a guy was at the checkout simply because he didn’t have a dollar coin for a trolley but he had notes . I like shopping at aldi because of their low prices but they need a token dispenser machine that dispenses change after buying a token near the trolley bay so people can put money in , get a token for the trolley which would be beneficial to not only Aldi but the customers as well.
I have been shopping with aldi for years and now i have had enough You are getting extremely greedy just like the other big supermarkets Dropping the ammount weight in your products and still charging us the customers full price eg sprinters chips went from 280g to 250g and now its down to 230g and your still charging the same price if not more You greedy corporate pigs you should be ashamed bloody disgusting
Very disappointed for the second time in a week after making a special trip for the advertised glass cabinet x 2 only to be told none were received. After much moving of furniture and measurements taken in anticipation, the trip was for nothing. No explanation, we do not live in an LGA of concern, unable to buy online. Don’t give out the brochures, or ensure items are crossed out if you have no intent of making the product available.
I just love Aldi💖‼️ Since Aldi first opened its stores in Oz, I have saved thousands over the years. Yes, there were times when I missed out on some Special Buys but that's a small price to pay. Aldi certainly has given Coles and Woolies a run for their money and it is only thanks to Aldi that both Coles and Woolies started to drop their prices. I also love the coin trolley system used by Aldi. One will never see dumped and abandoned Aldi trolleys on footpaths, in parks, creeks, etc. etc. but cannot say the same for Coles, Woolies and IGA shopping trolleys. I will remain a loyal Aldi customer. Thank you Aldi - you certainly are GOOD & DIFFERENT 👍😄💜
I have shopped in aldi all around sydney and I love their products and prices, but my issue is they have changed the cat food it is 5 portions for $4.99, my cats only eat this but they don't like the new product they refuse to eat and this is happening for the last 2 days, I'm giving them can food and other foods from the aldi fridge but still no success, i went to 3 aldis close to my house due to lockdown I can't go any further, I was hopping one of the aldi's had some of the old bach. Is anyone else having the same problem, if so please add to this review and it may help bring back the old cat food. Thank you.
I went to Aldi to tell you the truth it does not really matter which suburb as all the Employees are the same all over, anti-customer service & uncivilised behaviour. I said to Nick at the checkout I could not bring myself to go back to Aldi stores, after the manner which the Security person at the front spoke to me about the QR code, still German over reach. Nick asked how that would effect him, By the action of the employees all over, it appears to be an unpleasant company to work for. The behaviour starts at the top & works its way down the chain of command, which tells me how much disdain Aldi have for people that frequent the stores.
I wanted to give zero star rating . Worst and rude employee brad high street , Melton Store ( VIC ) we were talking to female employee regarding one of our query and it was smooth conversation. All of sudden this Brad employee jumped into conversation and started being rude. He seemed to us frustrated employee , he passed racist comment. This happened on 3rd August around 7:15 PM... he was so rude that I believe he needs some medical assistant else he could be dangerous to general public ... will lodge formal complaint and matter will be escalated.
I have have just received an Aldi catalogue in my letterbox, despite my ‘no junk mail’ sign. They are advertising bath towels ‘Made in Green by OEKO- TEX’ and indicating that they contain ‘Australia’s Finest Cotton’. No country of origin shown. With a bit of research I have found that OEKO towels are made in China. This is very misleading and makes you wonder how much of ‘Australia’s Finest Cotton’ makes up these products. Also on Aldi feedback site they thank you for the comments they have ’recieved’. Maybe their spellcheck is from China too!
Due to COVID lockdowns I was unable to return items within Aldi's 60 days return policy. I was only 8 days over however the Bentleigh store refused and suggested I contact head office. There is no number for head office only an online portal. There has been no communication other than return emails stating they will not refund due to their policy. Their website states supporting the community. This does not support the community.
Not even worth one star... Had to give up personal details to open an account to be able to buy online special. IN THE FIRST MINUTE of the promotion they were already "out of stock" - I is now clear their nefarious business model of false/deceptive advertising thatvrepeatedly violates the law by understocking sale items and not stocking enough supplies to reasonably satisfy the anticipated demand for a sale is not limited to just their brick and mortar stores
as a person with chronic disabilities I can say you need a lawyer to communicate ethics to the only point of contact for complaints being customer service in NSW...you get told your case has been sent to the appropriate department and then prepare yourself for a journey of getting sick , developing mental illness or relapse...this has been my experience for 9 years to now...one thing I will start to do by advise is include the consumer action law centre in my emails of communication so they can view the bullying tactics and breech of human rights practices... to aldi responsible managers and corporate I remind you there's an old adage that goes > what goes around comes around . a higher power I believe in will enforce that...
Hi Amarjeet singh here… Today i went to aldi Tarneit central store to return wrong size jacket.. i had bank statement but i lost receipt from day before shopping from aldi..i was in queue when my turn came that guy on counter told me to wait onside untill all customers clear does not matter 4 hrs wait untill that he cannot serve me.. and when i asked him like this you not free untill store close. He reply me ‘are you argue with me’ i said no.. and i left the store.. i do not want to go there again in future. I told this story to my all friends and refer them to go somewhere else .. but not aldi again
We are regular customers of Aldi. We find their products of a good quality and the staff friendly and helpful. The only issue that I would like to raise is that on 3/07/2021 I went to the Aldi store at Capalaba to purchase 4 of their special buys items; because the amount of the purchase came to under $100, I decided to tap my EFPOS card to pay for the items I had bought. When I arrived home I noticed on my receipt, that I had been charged a credit surcharge of $0.39. Every other time I have used the tap method, with my EFPOS card, at other stores, I have not been charged this credit surcharge. I checked with my bank and they do not charge Aldi a surcharge, for this method of payment. It makes me wonder why Aldi charge this surcharge for this EFPOS payment. If this is the “Norm” for Aldi, I certainly will not use the “TAP” method of EFPOS payment at their stores again.
I am a regular customer at the Aldi Merrylands (NSW) Stockland Mall. I have shopped at many Aldi stores around my place but never seen such a poorly operated Aldi store anywhere. To start with, the store is never opened on time. At least a couple of minutes late everyday. Shelves are not replenished towards the evening. So if you do shopping after 6p.m, you cannot expect 700g eggs and sometimes bread, the absolute basics that should remain supplied at anytime during trading hours of a grocery shop. Some of the male staff are unsuitable to be in customer service. Today I purchased "Specially Selected" brand Pork, pepper and Oregano Gourmet Sausages 500g pack that was sold at a reduced rate of $5.24 instead of its full price $7.49. But to my surprise when I checked the invoice at home, they have charged the full price! All in all, your Merrylands Stockland Mall Aldi is a total disgrace!
Rudest store I’ve ever been in. It was check and chuck. My groceries were tossed on the counter I had little time to get them sorted it was pay up and pxxx off. No hello no smile no emotion. Foodbank have better quality and staff are pleasant but. Here I was frantically trying to get my groceries off the bench as the next customers stuff was ready to toss down. No not cheaper than W or C had a high price hike. The food isn’t tasty or appealing. Never again don’t waste your time and money Buy Australian.
I bought an Aldi sim card to transfer across from another carrier Filed out the forms, downloaded the app And later was rejected as I had not filled in one Section which was optional. I rang up and talked to a person trying to ēxplain this piece of information. He could not and would not accept it. I decided since I was not accepted, I would get my money back The aldi I bought from said that they will not and could not re fund and I would have to ring the company number They also say they cannot refund, I explained that since I was rejected, I was entitled under consumer laws to get my money back. They told me they would get back to me in due course really
ALDI Stores Australia is a supermarket chain dedicated to providing a diverse range of high-quality products at competitive prices. The company operates on a unique business model that prioritizes efficiency and cost savings, allowing it to offer an extensive selection of groceries, household items, and special buys that change weekly. ALDI's product range includes fresh produce, meat, dairy, pantry staples, and seasonal items, catering to the everyday needs of Australian consumers. Targeting budget-conscious shoppers, ALDI aims to deliver value without compromising on quality. With a commitment to low prices, the supermarket attracts a wide demographic of customers, from families to individuals seeking affordable grocery options. ALDI's straightforward shopping experience and focus on private-label brands further enhance its appeal, making it a popular choice for those looking to make the most of their shopping budget.
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