Never received our tests
Never received our tests

Allergy Test, through its website allergytest.co, specializes in providing at-home food sensitivity testing services. The company offers a variety of testing options, including individual, couples, and family packs, designed to help customers identify food sensitivities and improve their overall health. Their flagship product, the Optimum Test, evaluates sensitivities to 1,600 items, ensuring comprehensive insights into potential food triggers that may contribute to discomfort or health issues. Targeting health-conscious individuals seeking to understand their dietary restrictions, Allergy Test delivers results within 3-5 days via secure email communication. With a 100% money-back guarantee, the company aims to provide peace of mind for those looking to take control of their health through informed dietary choices. The testing process is designed to be user-friendly, making it accessible for a wide range of customers interested in optimizing their well-being.
Allergy Test receives high praise for its customer service, with many reviewers highlighting the helpfulness and responsiveness of staff members like Shawn, Terry, and Jordan. Consumers appreciate the efficient live chat support, noting that their questions are answered quickly and thoroughly.
However, there are significant concerns regarding the testing process, with several customers reporting they never received their tests or results, leading to frustration. Additionally, some users question the accuracy of the tests, citing discrepancies between their results and other medical evaluations. While the service aspect is consistently rated as excellent, the issues with test delivery and reliability tarnish the overall experience. Overall, the sentiment is mixed, with a notable portion of customers expressing dissatisfaction despite the strong service support.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 732 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.8 | 24 |
| Sep 24 | 3.9 | 34 |
| Oct 24 | 3.9 | 40 |
| Nov 24 | 4.3 | 27 |
| Dec 24 | 3.2 | 41 |
| Jan 25 | 4.6 | 30 |
| Feb 25 | 4.5 | 13 |
| Mar 25 | 4.1 | 20 |
| Apr 25 | 3.8 | 17 |
| May 25 | 4.0 | 18 |
| Jun 25 | 4.2 | 20 |
| Jul 25 | 5.0 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Kai was very helpful with the questions I had regarding my test kit”
“Never received our tests”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Health & Medical.
| Company | Overall | Legit | Service | Website & app | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 2.9 out of 5 (fair) | +2% | 732 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,000 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.2 out of 5 (good) | 3.5 out of 5 (good) | — | 100 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 |
Bottom line: Allergy Test is #3 of 5 on overall rating in this group. On website & app, Rula scores higher (4.6 vs 3.9).
500 reviews of Allergy Test. Filter by what matters to you.
The test is not accurate. I came up with zero hormone issues, zero thyroid issues, zero metabolic issues, no inflammation issues …And my blood tests and other markers for these are prolific and have been for years. So I don’t have any faith in any of the results and I feel like I wasted my money. I also have a known issue with cow dairy which did not come up in my test, and eggs! Very disappointed.
I used their live chat to have a question answered, which it was. No problems there. But then I was urged to post a review on her service on trust pilot. I'm giving a poor review for that. I've had a look at trust pilot. all you can see is innumerable positive reviews for their CHAT RESPONSE. Not for their product. Not for them actually providing the service they are being paid to do. I have to admit to thinking they are encouraging the useless reviews on how they answer questions to hide the honest reviews on the actual product.
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Not good. Could be a scam. I paid for a test and it never arrived. The contact phone number on their site is invalid. The link for Live Chat opens another company webpage trying to sell me chat software. Updating my review. Allergy Test replied to my Trustpilot review, stating that there was nothing wrong with the Live Chat link or the phone number. Unfortunately, I am unable to attach a screenshot of the page that opens when I click their Live Chat link/button. It opens this page: livechat dot com . This page is belongs to the company that makes the Live Chat software, trying to sell their product, which has nothing to do with Allergy Test. Their phone number, 1800 816 057, doesn't work; it appears to be a USA number, so it will not work outside the USA. My advice to you is, if you are living and ordering from outside the USA, be prepared to lose your money.
I never received it. I paid for it, but it never came in the mail
Took the money in October 2024 for two tests, I followed up many times. Advised that received the tests in UK on 5 January 2025. I followed up a few weeks later, then again and was told a few weeks ago that this company no longer does allergy tests, did not provide refund and now have ghosted all my emails. DO NOT BUY from this company. Their reply below states that they reached out and there was an issue with my sample. There was no issue and no email of them reaching out and then in March they advised me that they no longer do allergy tests and would I like a different product, when what I paid for was an allergy test. They since ignored all my emails about a refund.
They simply couldn’t deliver. Advised their blood tests has now ceased and offer hair testing instead. Have requested a refund. 3 weeks and counting.
Terrible - I ordred blood tests for allergies - put my young children through pricking their finger and making it bleed to fill all the areas, something they were very concerned about doing. Only to be told via an email weeks later that the tests couldn't be done and would we like a hair test instead, no explanation of why. After enquiring why, they said they don't do blood tests anymore as the lab can't do it, however they do still sell the tests online.
I tried to order two tests from allergytest but by mistake ordered three. My fault. Before I did anything to correct the mistake, I got an email from someone at healthystuff asking if I would prefer a couples test because that would save some money and offered to change the order and would send a link for the difference in price. I replied to the email and said sure, change it to a couples test. The email from healthystuff also said that I could cancel the order at allergytest. Interesting that they use several email addresses. Well, after waiting for days to hear back about the link I was promised, I just went to allergytest and cancelled the three orders. I was hoping to hear back that the cancellation had taken place so I could order the couples test. Never heard back. I then tried the "live chat" and was obviously talking to a computer, not a human. It asked me to explain the problem and I wrote out basically the same thing I am writing here. It replied that tests never expire and to just keep the extra one for use later. Not the info I was looking for. At that point the "live chat" was terminated and I couldn't send a rely. So I still don't know if my credit card will be charged or not. What a sleazy outfit!! An update. After I wrote the review I got a slew of emails from the company. It was confusing, but suffice it to say that everything got straightened out. Too bad I was ignored until I wrote a bad review but they did get back to me and all issues have been addresses satisfactorily.
I didn’t receive the allergy test it was ordered in January So you can either send it or refund me money
I paid money & sent the test off but got nothing I was thinking it’s just a scam
The whole process was not easy. Trying to get blood from my fingers took around 2 hours trying to fill the dots. Only two lancets provided. Was quite painful to do. After two weeks not hearing anything I emailed the company. They advised me that the blood testing had been discontinued? No one reached out to me advising this. After multiple emails back and forth I finally recieved a full refund.
I still haven’t received the tests
Inaccurate results, better to go to the doctor and get tested in person. From the time I gave the sample to the time I got the result was 3 weeks. I paid extra money to get the result faster, you also have to pay to send back your sample in an envelope they give you. After a bit of research I regretted buying this test, online allergy and intolerance tests are highly inaccurate and NOT backed by science and research as they falsely claimed on their website. It is quite controversial that they stated this on their website. The results stated I am allergic to peanuts, hazlenut and rice, which made me laugh since I eat rice almost every day with zero reaction, I also have peanut butter and hazlenut with no reaction. I bought 2 kits (for myself and husband), trusting what they said on the website was true. It was not cheap and I am upset.
I ordered and did the test back at the beginning of November. Here it is the 1st of January and Still waiting for results. Obviously is very expensive scam. Never again and don’t get caught like I have been.
I have not received my blood test results despite being told it takes 5 to 7 business days from receiving the samples. I used express post so that I could track when my test was received by you. Also, I cannot log in to the app despite having an account & being able to log in to that on a desktop computer. Once logged into the account on desktop, there is nowhere that results are available either. Then I decided to read reviews about this company, only to find that you are a massive scam.
I did not receive my allergy kit..soo disappointing..will u send me out one please
Allergy Test, through its website allergytest.co, specializes in providing at-home food sensitivity testing services. The company offers a variety of testing options, including individual, couples, and family packs, designed to help customers identify food sensitivities and improve their overall health. Their flagship product, the Optimum Test, evaluates sensitivities to 1,600 items, ensuring comprehensive insights into potential food triggers that may contribute to discomfort or health issues. Targeting health-conscious individuals seeking to understand their dietary restrictions, Allergy Test delivers results within 3-5 days via secure email communication. With a 100% money-back guarantee, the company aims to provide peace of mind for those looking to take control of their health through informed dietary choices. The testing process is designed to be user-friendly, making it accessible for a wide range of customers interested in optimizing their well-being.
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