Allergy Test, through its website allergytest.co, specializes in providing at-home food sensitivity testing services. The company offers a variety of testing options, including individual, couples, and family packs, designed to help customers identify food sensitivities and improve their overall health. Their flagship product, the Optimum Test, evaluates sensitivities to 1,600 items, ensuring comprehensive insights into potential food triggers that may contribute to discomfort or health issues. Targeting health-conscious individuals seeking to understand their dietary restrictions, Allergy Test delivers results within 3-5 days via secure email communication. With a 100% money-back guarantee, the company aims to provide peace of mind for those looking to take control of their health through informed dietary choices. The testing process is designed to be user-friendly, making it accessible for a wide range of customers interested in optimizing their well-being.
Allergy Test receives high praise for its customer service, with many reviewers highlighting the helpfulness and responsiveness of staff members like Shawn, Terry, and Jordan. Consumers appreciate the efficient live chat support, noting that their questions are answered quickly and thoroughly.
However, there are significant concerns regarding the testing process, with several customers reporting they never received their tests or results, leading to frustration. Additionally, some users question the accuracy of the tests, citing discrepancies between their results and other medical evaluations. While the service aspect is consistently rated as excellent, the issues with test delivery and reliability tarnish the overall experience. Overall, the sentiment is mixed, with a notable portion of customers expressing dissatisfaction despite the strong service support.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 732 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.8 | 24 |
| Sep 24 | 3.9 | 34 |
| Oct 24 | 3.9 | 40 |
| Nov 24 | 4.3 | 27 |
| Dec 24 | 3.2 | 41 |
| Jan 25 | 4.6 | 30 |
| Feb 25 | 4.5 | 13 |
| Mar 25 | 4.1 | 20 |
| Apr 25 | 3.8 | 17 |
| May 25 | 4.0 | 18 |
| Jun 25 | 4.2 | 20 |
| Jul 25 | 5.0 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Kai was very helpful with the questions I had regarding my test kit”
“Never received our tests”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Health & Medical.
| Company | Overall | Legit | Service | Website & app | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.1 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 2.9 out of 5 (fair) | +2% | 732 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,000 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.2 out of 5 (good) | 3.5 out of 5 (good) | — | 100 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 |
Bottom line: Allergy Test is #3 of 5 on overall rating in this group. On website & app, Rula scores higher (4.6 vs 3.9).
500 reviews of Allergy Test. Filter by what matters to you.
Over a year ago
Shawn provided extremely clear and concise support via chat. He was very responsive and provided very clear instructions. I was very impressed by the great customer service he provided.
Over a year ago
I used the live chat and Terry answered my questions quickly, courteously and fully, explaining all that I needed to know. Well Done and I look forward to taking the test and see what the results show... See more
Over a year ago
Shawn is a legend and helped me locate my year old results in a matter of minutes.
Over a year ago
Kai was very helpful with the questions I had regarding my test kit.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Shawn provided extremely clear and concise support via chat. He was very responsive and provided very clear instructions. I was very impressed by the great customer service he provided.
I used the live chat and Terry answered my questions quickly, courteously and fully, explaining all that I needed to know. Well Done and I look forward to taking the test and see what the results show to hopefully make some improvements in my food intake & lifestyle.
Shawn is a legend and helped me locate my year old results in a matter of minutes.
Kai was very helpful with the questions I had regarding my test kit.
Thanks to Casey for making my day abit easier information was sorted in a few minutes… thanks again
very helpfull, came up with answers straight away :-)
I contacted costumers service and was online with Jordan. And was super helpful. And was very prompt to respond to any of my questions. I just found out that we don't have to post to the UK as I understood when i purchased the kit we send it to Dublin hub and they take care of sending it on
The test is not accurate. I came up with zero hormone issues, zero thyroid issues, zero metabolic issues, no inflammation issues …And my blood tests and other markers for these are prolific and have been for years. So I don’t have any faith in any of the results and I feel like I wasted my money. I also have a known issue with cow dairy which did not come up in my test, and eggs! Very disappointed.
I had a query regarding what I was to do after I ordered my test. Jesse made my life very easy. He was very prompt, courteous and very patient with me. He answered my questions and helped me all the way through the process. I highly recommend.
I used the live chat today & dealt with a very helpful & kind person called Terry. Terry was very efficient at resolving my issue. People like Terry make it very easy to deal with resolving queries etc. Based on the efficiency of Terry in customer services I would definitely use this company again & recommend it to others 😊
Shawn was exceptionally helpful today resolving my issue Excellent service
Great online chat with Shawn. I was worried about transferring the hair sample from 4 nights in the toilet paper to a sealed plastic bag. Shawn was very helpful and fast on his help.
Shawn answered my query in Super fast time.
Kai was very helpful and responded quickly to my question. I can now move forward with my test for intolerence. thank you Kai
The customer service is 100% amazing! Jordan has understand my concern straight away and helped my to change my order. Thanks Jordan!
Great service from Jordan today on the chat - I did have to chase the company regarding receiving my sample and then the results being sent. I was literally on chat with Jordan 2 minutes and the results were in my inbox. Very efficient
I used their live chat to have a question answered, which it was. No problems there. But then I was urged to post a review on her service on trust pilot. I'm giving a poor review for that. I've had a look at trust pilot. all you can see is innumerable positive reviews for their CHAT RESPONSE. Not for their product. Not for them actually providing the service they are being paid to do. I have to admit to thinking they are encouraging the useless reviews on how they answer questions to hide the honest reviews on the actual product.
Terry was great at helping me find the test I was looking g for and answering my questions.
Allergy Test, through its website allergytest.co, specializes in providing at-home food sensitivity testing services. The company offers a variety of testing options, including individual, couples, and family packs, designed to help customers identify food sensitivities and improve their overall health. Their flagship product, the Optimum Test, evaluates sensitivities to 1,600 items, ensuring comprehensive insights into potential food triggers that may contribute to discomfort or health issues. Targeting health-conscious individuals seeking to understand their dietary restrictions, Allergy Test delivers results within 3-5 days via secure email communication. With a 100% money-back guarantee, the company aims to provide peace of mind for those looking to take control of their health through informed dietary choices. The testing process is designed to be user-friendly, making it accessible for a wide range of customers interested in optimizing their well-being.
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