Amazon is a multinational e-commerce platform that offers a vast selection of products across numerous categories including electronics, clothing, home goods, books, and personal care items. The company operates online marketplaces where customers can purchase items directly from Amazon or third-party sellers, with various shipping and delivery options available. Amazon also provides additional services such as cloud computing, digital streaming, and subscription-based programs for frequent shoppers.
Amazon faces significant criticism from consumers, with a staggering 79% of reviews rating the service poorly. Many reviewers express frustration over delivery issues, including receiving incorrect items and poor packaging that leads to damaged products.
Customers report long wait times for customer support and dissatisfaction with the quality of items, noting that products often do not match their descriptions. Despite these complaints, a small percentage of reviewers do share positive experiences, highlighting the convenience of the platform and instances of helpful customer service. However, the overwhelming sentiment reflects a deep disappointment with the service and product reliability. Overall, Amazon's current reputation is marred by numerous negative experiences.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.7 | 100 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 100 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 100 most recent reviews.
“Quick delivery to amazon lockers good prices usually and easy to return small items and quick refunds which is impera...”
“I am writing to formally express my strong dissatisfaction with a recent purchase experience and the subsequent custo...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.7 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.4 out of 5 (poor) | 1.4 out of 5 (poor) | — | 100 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.3 out of 5 (poor) | 1.9 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 3.0 out of 5 (fair) | +12% | 368 |
Bottom line: Amazon is #4 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 1.4).
100 reviews of Amazon. Filter by what matters to you.
Shocking customer service bought parrot off here and came damaged it was beyond repair. Market Place seller yaheetech .been week now im still trying to sort refund they want me to take cage to the post office 25kg box when post office only take upto 20kg .seller hes no use said ups going pick up but they sent wrong label so now got wait again .avoid
My parcel got Delivered through wrong letterbox. Took me half an hour to find a phone number or any other helpful customer services help platform to be told to go tracking around the neighbourhood asking neighbours if they had my parcel. Which is unreasonable and I have disabilities. They posted it through someone's else's door so that means it's their fault surely? No photo was taken of the door. Now I am supposed to wait 72 hours before contacting them again for a refund. I Will cancel prime and shop with someone who has a good customer service and employs drivers who aren't incompetent.
We pay a subscription for online deliveries, which is totally acceptable...why then do we purchase items for them to be sent by bloody Evri!! I understand you have other sellers but why should we pay when half your stock is not even sent by you and then lost .. delayed..returned..repeatedly by the likes of Evri*ones nightmare service ....why can you not remove them?
Quick answers to the questions people ask most.
Amazon Prime is a paid membership program that offers various benefits including free shipping on eligible items, access to Prime Video streaming service, and Prime Music. Members also get early access to certain deals and exclusive offers. The membership is available as monthly or annual subscriptions.
You can track your order by signing into your Amazon account and visiting 'Your Orders' section. You'll see real-time tracking information including shipping updates and estimated delivery dates. Amazon also sends email and text notifications with tracking details if you've opted in for them.
Most items sold by Amazon can be returned within 30 days of delivery for a full refund. Items must be in original condition and packaging. Some categories like electronics or software may have different return windows, and certain items may not be returnable.
You can contact Amazon customer service through your account by going to 'Help & Customer Service' and selecting 'Contact Us.' Options include live chat, phone callback, or email support. Customer service is available 24/7 for most issues.
Amazon offers various delivery options including same-day and next-day delivery in select areas for eligible items. Availability depends on your location, the item, and your membership status. Prime members typically have access to faster shipping options at no additional cost.
You can cancel your Prime membership by going to 'Your Account,' then 'Prime Membership,' and selecting 'End Membership.' If you haven't used Prime benefits, you may be eligible for a full refund. You can also choose to not auto-renew instead of immediate cancellation.
Amazon accepts major credit and debit cards, Amazon gift cards, and bank accounts for direct payment. They also offer Amazon Pay for purchases on other websites and accept various digital wallets. Payment options may vary by region and item type.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
i tried so many times to log into amazon and they gave me codes to change my password and it still made no difference cause i made so many attempts to log in they have prevented me from using my account its disgusting im done with amazon and there rip off prices also.
A package was marked out for delivery today, Friday the 27th. The delivery truck went back to the station without delivering it. I called Amazon Customer service, and they said my item was still at the station and would be delivered in 3 days! I have been a Prime member for 25 years. This is unacceptable. They refused to give me a refund. Filing a BBB complaint.
Great, The product deliver on time
Ottima esperienza, alcuni articoli non erano quello che cercavo ma in fin dei conti una società molto efficente con una vasta scelta.
Fik aldrig varen. Uoverskuelig hjemmeside mht henvendelser.
There needs to be negative stars here amazon complete rubbish you are a amazon prime customer and the products you buy is for next day the product doesn't arrive after 5 days and the clowns sent it back where it came from how clever is these clowns
Anni fa avevo scritto una buona recensione su Amazon, ma adesso è peggiorato tutto. È già la seconda volta che il corriere fa uno squillo e poi se ne va dopo 2 secondi. Sul sito c'è scritto che ha fatto un tentativo. Cos'è, Flash? Per non parlare del servizio clienti: inesistente, non si capisce come parlare con un operatore.
Dont like it and tht eggHead, JB is a shlthead
thieves !! I have a message your parcel is delivered but I can't see my delivery. I paid Amazon prime for delivery today they said I must wait up to second Jun, they always try push you to ask neighbours. Absolutely joke 202-4051052-9238705
On June 2, 2025 I ordered an adapter for coupling a 1.8" ssd to usb. I got an email the day after telling me that the item had been shipped. A few days later I received a strange message: the seller had returned the item because it was undeliverable. ???? I have previously received items ordered on Amazon.com that have arrived to Denmark without problems. My concern is that I have not yet received any refund. How long time do I have to wait? Order no. 114-9844008-7257845
Uns wird monatlich eine Gebühr von ca. 11€ abgebucht von Amazon Prime Video aber wir haben kein aktives Abo und keine Bestellungen. Kundeservice recht gut erreichbar und freundlich aber helfen können sie nicht und verspechen jeweils einen Rückruf oder Rückmeldung via E-Mail aber es kommt nichts mehr. Die Situation das Amazon einfach Abbuchungen macht aber dann nicht zuordnen kann warum ist absolut inakzetabel.
For the fifth time this year, Amazon has arbitrarily blocked my account due to so-called “suspicious activity” — even though the order was placed by me, from my device, with my login. Once again, my purchase was cancelled without justification, and I was charged twice due to system errors. To make it worse: • Refunds are not immediate, forcing me to chase my own money. • Customer service is nonexistent: agents drop the chat without solving anything, copy-paste vague replies, or simply disappear mid-conversation. • Despite being a long-term customer, I’m treated like a security threat. This is not a one-time issue — it’s a systemic failure of Amazon’s fraud detection and support system. I’ve wasted hours trying to fix problems created by Amazon. You are losing loyal customers with this broken and disrespectful approach.
Prima c'era un servizio assistenza ora è "chiuso definitivamente". Ho fatto un ordine e mi hanno scalato l'importo due volte e non ho modo di risolvere perché non c'è nessuno con cui parlare e il problema non è contemplato belle FAQ. Pessimi, come si può gestire un servizio di acquisti online senza un'assistenza clienti?
Honestly, up until this last week, i would have given amazon a 5 star review. Requested to do a return for an item of over 250. value. Any other returns I have made have beenv easy. Out of no where I get a text, from a company I've never even heard of, saying they will arrive in 1hour to pick up my return! I wasn't even home. Rushed home, arrived in less than 40 minutes to find the driver had already been here! He conveniently, neglected to put the time he arrived, on the notification slip! Had to go through a lengthy inconvenience to contact the company, INTELECOM-DRAGONFLY. EVERYTHING to do w this business is a non stop hassle, and complete headache. If this continues, Amazon will lose my recently purchased Prime membership! A very disappointed angry customer! I've also been unfurnished, it's illegal for Amazon to use 3rd party companies like this! Double failure on Amazon's end.
Oramai amazon sta diventando giorno dopo giorno sempre piu' inaffidabile, constatato chiaramente alla luce delle mie esperienze che farsi portare gli articoli dai corrieri equivale a una scommessa, anche affidandomi ai comodi loker di ritiro sto ravvisando problemi, nonostante al momento dell ' aquisto di un dvd avevo pagato 3€ per la spedizione premium per farmi arrivare il prodotto in 24 ore , il giorno della consegna mi arriva una mail che per un bug al loker la consegna sarebbe slittata di alcuni giorni, pero' i 3€ se li sono presi, ed e' la seconda volta consecutiva che mi succede, anche l 'estate scorsa non potei ritirare l ' articolo poiche' l ' armadio di un altro loker non si connetteva col blu tut, io ritengo che per gli aquisti conviene affidarsi ai negozi fisici in considerazione delle mie esperienze, e usare amazon solo per estrema ratio , ossia quando un prodotto e' introvabile, pensateci clienti pensateci.😭
Amazon sede Magione è stato incaricato della consegna di MEDICINALI da parte della Farmacia Dr. Max ma mi hanno lasciato il pacco fuori casa con una temperatura di 37 gradi. Vergognoso almeno una chiamata per dire che stavano consegnando.
To leave a review, go to 'Your Orders,' find the item you want to review, and click 'Write a product review.' You can rate the product from 1-5 stars and write detailed feedback about your experience. Reviews help other customers make informed purchasing decisions.
The A-to-Z Guarantee protects customers when purchasing from third-party sellers on Amazon's marketplace. It covers items that don't arrive, arrive damaged, or are significantly different from what was described. Claims can be filed through your Amazon account if the seller doesn't resolve the issue.
You may be able to change or cancel your order if it hasn't entered the shipping process yet. Go to 'Your Orders' and look for 'Cancel items' or 'Change' options next to your order. Once an item has shipped, you'll need to wait for delivery and then process a return if needed.
Subscribe & Save allows you to receive regular deliveries of eligible items at discounted prices. When viewing a qualifying product, select 'Subscribe & Save' instead of regular purchase, then choose your delivery frequency. You can modify or cancel subscriptions anytime through your account settings.
If your package shows as delivered but you haven't received it, first check with neighbors and around your property. Then contact Amazon customer service through your account to report the issue. Amazon typically offers replacements or refunds for undelivered packages, and they may suggest delivery alternatives for future orders.
Amazon is a multinational e-commerce platform that offers a vast selection of products across numerous categories including electronics, clothing, home goods, books, and personal care items. The company operates online marketplaces where customers can purchase items directly from Amazon or third-party sellers, with various shipping and delivery options available. Amazon also provides additional services such as cloud computing, digital streaming, and subscription-based programs for frequent shoppers.
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