Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	4.4	714	100%	-0.6	● Low

4.4 / 5 overall

714 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Jul 2025.

Last 3 months: 4.2▼ 0.6
12-month avg: 4.5
All-time: 4.4
Category avg: 4.2

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Value	Website & app	Trend	Reviews
Amber ElectricThis company	4.4 out of 5 (good)	100 out of 100	4.3 out of 5 (good)	4.1 out of 5 (good)	4.3 out of 5 (good)	+3%	714
Origin Energy	4.4 out of 5 (good)	100 out of 100	4.6 out of 5 (good)	2.7 out of 5 (poor)	3.6 out of 5 (good)	—	1,000
So Energy	4.4 out of 5 (good)	100 out of 100	4.5 out of 5 (good)	3.8 out of 5 (good)	4.4 out of 5 (good)	—	999
Sunwave gas+power	4.3 out of 5 (good)	67 out of 100	4.3 out of 5 (good)	4.4 out of 5 (good)	3.9 out of 5 (good)	—	227
Broker per l'Energia e Gas	5.0 out of 5 (good)	100 out of 100	—	—	—	0%	227

Bottom line: Amber Electric is #4 of 5 on overall rating in this group. On value, Sunwave gas+power scores higher (4.4 vs 4.1).

Reviews

500 reviews of Amber Electric. Filter by what matters to you.

4.4ⓘ

Customer reviews (714)

0 reviews in the last 12 months

Write a review

Mcmillan

1 review

May 23, 2025

Easy to deal with the only problem is…

Easy to deal with the only problem is there solar rate don't work too well as when you are producing the most solar electricity they aren't paying you for it

Report

David

1 review

Jul 14, 2025

SmartShift works but leaves a LOT to be desired!!

I have been an Amber customer for over 18 months now and haven’t had to pay an electricity bill in that whole time, and with a few sizeable refunds of credit balances. So yes I think Amber is definitely worth it if you have solar AND a battery. So why only 3 stars? Everyone needs to know that if you truly want to optimise your returns, you will need to ditch (turn off) SmartShift and work at it yourself using something like HA (Home Assistant). SmartShift is generally ok but it makes some truly bizarre decisions on the way. For example it is great at curtailing generation during times when the battery is full and the FIT is negative. That is until every now and then it starts the curtailing before the battery is full (<60%) and never lets the battery charge properly. If you don’t notice the problem you are left with low battery levels, entering the worst peak consumption rates, with no excess battery charge to export, and having wasted a stack of solar energy! And then there is the all too often occurrence of SmartShift commencing the export of battery energy too early, at half decent but low FIT rates (around 15 c/kWh), when in 1 or 2 hours time the FIT rates are approx 23c/kWh or more, which leaves you with no battery energy left to take advantage of the higher rates. I have frequently had the situation of SmartShift draining my battery down to almost nothing, exporting the energy at approx 17c/kWh or less, which leaves my household drawing off the grid all night long when the consumption rates remain well above the 17c FIT that the battery was drained at. It only makes sense to export battery energy at FIT rates that are higher than the consumption rate available later on. That’s basic!!! Amber provides very good access to wholesale electricity prices, but to make good use of that you need to be aware that it takes intervention from the customer and a bit of work. By the way, I tried to find a “feedback” link to submit this review directly to Amber techs without going to an external review site, but I could not find any way of submitting my feedback, even through their much advertised “AI support bot”. I was disappointed to say the least, but I really feel that existing or prospective customers need to know the facts. I really hope the techs improve the programming of SmartShift which would solve these issues, but unfortunately I think their focus lies elsewhere. And since on the average SmartShift performs adequately, there is no real incentive for improvement.

Report

SEAMAS K

1 review

Feb 7, 2025

Ineffective hedging offer

I really wanted to make this work with Amber. Their business model concept of Time of Use ( TOU) and exposure to wholesale rates, providing a good user interface platform to stay and be notified of pricing and consumption is attractive to me. I am happy in principle to moderate my consumption as best I can according to the signals provided not only benefiting the network system operation but also saving me money. It should be noted the team are responsive and helpful when enquiries are made albeit all by written correspondence only. In my case all this worked fine as I had comfort in knowing that after all, I had a hedge built into the deal that I could rely on when price spikes occurred which naturally will happen. However, comfort turned to dismay when I did encounter a spike after 2 days and saw the cost hit the roof for two adjacent 30-minute slots, prompting me to double-check the hedging methodology. I say dismay, because I discovered the price cap built into the hedge (circa 41c in Qld and seemingly set by the DNSP) is manageable but the kicker is that Amber calculates this over three-month period of consumption to see if a credit is due and, if so, is paid the following month (3-4 month lag on recompense). The point of this is that one spike event can effectively consign you to an electricity bill for 3-month consumption at quite a high price per Kwh for a 3-month period, albeit a capped one and thus a very high electricity bill. I accept price spikes are part of the deal and business model, but the all-important hedge is practically ineffective the way Amber offers it and for me renders the whole model unattractive. The method of hedging is explained on their website but should be made clearer up front. Fortunately, I spotted this early and got out quickly. So, does it have to be this way? I believe I would happily pay a higher price for the hedging cost and a higher cap price per Kwh if it were applied to the 30-minute time slot and not to a 3-month consumption figure. It would be much easier for us consumers to get our heads around this methodology as we observe the pricing and consumption of our electricity in the Amber model. Alas! not to be .. until maybe a new market entrant offers it!

Report

Month	Average	Reviews
Aug 24	1.0	9
Sep 24	2.3	3
Oct 24	4.7	41
Nov 24	4.7	41
Dec 24	4.5	31
Jan 25	4.7	34
Feb 25	4.7	51
Mar 25	4.8	35
Apr 25	4.9	21
May 25	4.9	23
Jun 25	3.8	28
Jul 25	4.1	29

Amber Electric reviews & trust report

Amber Electric has a positive customer experience.

Best for

Watch out for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 411 positive reviews

Top complaintsof 80 negative reviews

How it compares

Reviews

Customer reviews (714)

Easy to deal with the only problem is…

SmartShift works but leaves a LOT to be desired!!

Alternatives to Amber Electric

Origin Energy

So Energy

Sunwave gas+power

Broker per l'Energia e Gas

Trygg Energy

Central Utility Services (UK) Limited (CUS)

The CrowdTrust Experience⭐

Ineffective hedging offer

Still more to be done!

Personal experience with Amber Electric

Amber wholes sale system for electrical…

BAD DECISION TO JOIN AMBER

Price Spikes almost every day during winter in VIC

Mixed review

About Amber Electric

You Might Also Be Interested In

Home Services

ENGIE Home Services

Prime Property Management

Telecommunications

Very Mobile

Asda Mobile

Construction & Manufacturing

Covers Timber & Builders Merchants

Builders Emporium