Excellent Customer Support
I have been impressed with their customer support and advice. Hoping for some greater savings in the long term.

Amber Electric is a renewable energy retailer based in Australia, offering households and businesses direct access to wholesale electricity pricing. The company empowers its customers to optimize their energy usage through innovative technology, including automated systems for battery storage and electric vehicle (EV) charging. By leveraging wholesale feed-in tariffs, Amber Electric aims to help users maximize their savings on electricity bills while promoting sustainable energy practices. Targeting environmentally conscious consumers looking to reduce energy costs, Amber Electric provides a platform that enhances the efficiency of solar power systems and battery storage solutions. Their services include real-time energy management and guidance on the best times to buy and sell energy, making them a suitable choice for those wanting to integrate renewable energy into their daily lives. Customers can expect a transparent and user-friendly experience as they transition to a more sustainable energy solution.
Amber Electric receives predominantly positive feedback, with many customers praising its transparent pricing and exceptional service. Reviewers highlight the company's innovative approach to energy pricing, allowing users to save money by tracking wholesale prices.
The ease of transitioning to Amber and the helpfulness of the staff are frequently mentioned as standout features. However, some customers express frustration with billing issues, noting significant increases in their usage charges and delays in customer service responses. Complaints about poor communication and unresolved issues also surface, indicating room for improvement in customer support. Overall, while Amber Electric is celebrated for its unique offerings and user-friendly experience, concerns about billing and service responsiveness temper the enthusiasm.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 714 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 9 |
| Sep 24 | 2.3 | 3 |
| Oct 24 | 4.7 | 41 |
| Nov 24 | 4.7 | 41 |
| Dec 24 | 4.5 | 31 |
| Jan 25 | 4.7 | 34 |
| Feb 25 | 4.7 | 51 |
| Mar 25 | 4.8 | 35 |
| Apr 25 | 4.9 | 21 |
| May 25 | 4.9 | 23 |
| Jun 25 | 3.8 | 28 |
| Jul 25 | 4.1 | 29 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Customer service has been amazing, explaining each questions answer clearly with the assistance to talk us through wh...”
“Amber electric have upped my usage charge by 3 times my original costing”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.1 out of 5 (good) | 4.3 out of 5 (good) | +3% | 714 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | 3.6 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | 4.4 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 3.9 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: Amber Electric is #4 of 5 on overall rating in this group. On value, Sunwave gas+power scores higher (4.4 vs 4.1).
500 reviews of Amber Electric. Filter by what matters to you.
I have been impressed with their customer support and advice. Hoping for some greater savings in the long term.
Amber has stepped to provide the customer with personal support. Amber also acknowledges when it doesn't understand and have seek support from experts. This gives the customer comfort that there is honesty.
Love what you do, just a bit frustrated that I can’t connect my batteries to enjoy the full experience. Here hoping the link with Enphase happens soon .
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Amber Electric offers a refreshing, transparent approach to electricity pricing. Their customer service, while not always perfect, can be commendable, as shown by Jessie’s professional support. The SmartShift setup was quick and efficient, and their wholesale pricing model delivers significant savings if well-managed. Amber is challenging the big players, and that's worth applauding.
The app. Was easy to navigate and when I rang the person behind the phone couldn’t do enough to help. Very happy with the service.
Amber provide quality answers to questions, however the time taken to get back is longer than I would expect. Time for action is my only query.
Amber is transparent compared to many energy companies when it comes to bills and prices. Vvalue for money so far. Thanks to the regular updates on our mobiles we know when not to use high energy appliances. I find them quite good and helpful when it comes to helping us with inquiries.
Winter with a battery seems to be working out just fine, certainly wouldn't be fun without one. We continue to believe Amber provides a product which suits our needs. We also appreciate the challenges that you are presented with so many varied systems to integrate with. We do hope one day Amber will be able to successfully integrate our two inverters into a seamless service. Until then, we believe it is manageable having manual control, although SmartShift is on, it doesn't take any action which in some ways may be preferable, as previously when it did, there were many instances where it acted to our detriment. Another day of cloud and rain, time to charge the battery whilst the electricity is cheap.
We've been with Amber Electric for several years now and have been happy with their service. More recently, we registered with their Amber Smart option and I find this more difficult to understand. Trying to discuss this by email is slow whereas a phone call and chat would have resolved things more quickly.
I will say that the customer support is on point!, you will be reassured all the time with their service and it makes it so much easier to know how much I bill is each day and adding up for the month. I hate getting unexpected bills but they make it so easy! I do wish there was a team where we could call them instead of emailing back and fourth but overall I’m very happy I switched company’s
I have used Amber for about 15 months, and the experience has been predominantly good. Having sufficient PV-generating capacity and battery storage, I have not had to pay effectively any $ for the electricity I use. I did have a problem with meters being read but that has been resolved in a satisfactory manner, though it took a little longer than I would have expected!
Not 5 stars only because, as they'll you, it's not for everybody. For those it suits, Amber's way of retailing electricity is easily the best value. I made it work for me both before I installed a battery & solar-panelled my roof and after. I was a buy-in Amber customer only. As a low-income, high electricity use household, price is everything. Because Amber is a no-contract retailer, I could join with just a phone call to take advantage of really cheap wholesale pricing in the long "daylight saving" summer months when there's plentiful renewable cheap supply. In 2023 we used 18,000kwh, costing $4,600 average 25.5c KWH. With Amber my average price was 40% less than the Default Market price. Then with just another phone call I'd change to a no-contract fixed-price retailer for winter, where I may get a 20% discount off DMO, then at the Spring Equinox I’d rejoin Amber. A phone call every six months was all it took to maximise savings. I have just recently installed solar and battery, financed with a loan and now its an all-year-round guaranteed win. Their app with smart shift technology, price notifications and manual over-ride facilities allow me to either leave it to them, choose to store extra power when cheap/free, sell power when dearer, or choose to keep it for my own use e.g. overnight. My bill for December+January 12 months ago as a buy-in only customer was $600 (av 17c kWh), this year for Dec'23-Jan'24 I was actually in credit, they paid me, even if it was only $3, much better than the proverbial poke in the eye with a blunt massive power bill ! Retail prices will keep rising so with the savings my investment will pay for itself within 3-5 years easily.
My experience had me searching around to cheaper power. Have 5.5 kw solar, no battery. I’ve been receiving $270 approx credit. Per month. Is a battery required to keep positive flow of $ over winter or other alternatives to keep $ positive inflow
So far I'm happy with Amber, will be 5 star once they include my battery to their list of compatible brands for smartshift automation. I love being able to switch between feeding into the grid when the FITs are high and pumping power into my battery and household consumption when the fits are low or negative, with a simple switch in the Amber Electric app.
Amber is a great company, they deliver exactly what they advertise. I like Amber but it is best suited for a house that has solar and batteries, As the wholesale market is very volatile. The only reason I’m leaving is due to the Australian energy market, It makes more sense for me to be on a fixed rate. Before you sign up I saw low prices from 2¢pkwh and that’s fairly a normal rate, but for it go to highs of $24pkwh it could become very expensive very quickly. Otherwise the app makes it very easy to manage with live pricing and detailed data on a daily/weekly/monthly usage. I rate the app highly and also the support is quick and reliable.
To be honest the price for electric from Amber is not any cheaper even though i follow peak time electric an use no power hungry appliances in thoes times. we have alot of solar pannals so electric in the day is free, we make 80kw a day from solar. so really our power usage is only when sun goes down and our bills are extreme to say the least. something needs to be done
I have done well using amber. You need a battery to make it work by protecting you from price spikes. The support has been excellent. I recommend the company.
Amber uses renewable energy, which is a plus, during this era when global warming has never mattered more. The prices are very affordable and the service fee is about half that of other providers. My only small issue is that it’s difficult to get through on the blower to a real person, other than that, stunning service.
Unique Offering. No other electricity retailer offers what Amber does. Put simply you pay wholesale rates for power - which means your electricity price and solar feed-in tariff change every five minutes. And there can be wild price swings of over 100x intra day due to the dynamics of electricity markets which creates huge opportunities for savvy users. Positives: For solar and battery owners, wholesale prices offer a unique opportunity to generate revenue from your grid connection, leading to negative power bills. And Amber offers a price guarantee so you’ll never pay on average more than a specified rate. Negatives. Wholesale plans won’t work as well for non-battery owners. It helps if you understand what is going on. The automated trading algorithm (SmartShift) is a work in progress that will yield sub- optimal results in some circumstances (an easy problem if they hire the right person). Powerwall 3 support pending. Overall recommendation - welcome to the future.
I have been a customer of Amber for just over a year and the experience has generally been positive. I have a reasonably large solar system with a battery and like the control that Amber gives me over charging my battery and exporting energy to the grid when feed-in tariffs are high. I also like the access to wholesale energy prices and being able to make my own decisions on whether to export to/import from the grid, rather than this being controlled by energy retailers. However you have to actively monitor your usage against energy prices, which I enjoy doing. It’s not set and forget! I initially had a few problems integrating my solar hardware with Amber and found their response times to my queries were very slow, but this has improved substantially over recent months and their response times now are good. Since I have got the hardware integration problems sorted out I find I am making good money from SmartShift optimising my energy exports to make use of supply tariff peaks, which seem to be becoming more frequent. At the moment my energy export income is limited more by Endeavour Energy’s export limit of 5kW than by Amber. I have tried Amber4EVs to charge my Tesla but haven’t found it particular useful at this stage as it seems to be geared up for optimising charging from the grid, whereas I charge almost exclusively from solar. Overall my energy bills have gone from $500-$800 per quarter to being substantially positive except for one slightly negative in winter with low solar. And that includes charging an EV which I didn’t previously have. Would recommend to anyone who’s prepared to spend a little time regularly monitoring their system.
Amber Electric is a renewable energy retailer based in Australia, offering households and businesses direct access to wholesale electricity pricing. The company empowers its customers to optimize their energy usage through innovative technology, including automated systems for battery storage and electric vehicle (EV) charging. By leveraging wholesale feed-in tariffs, Amber Electric aims to help users maximize their savings on electricity bills while promoting sustainable energy practices. Targeting environmentally conscious consumers looking to reduce energy costs, Amber Electric provides a platform that enhances the efficiency of solar power systems and battery storage solutions. Their services include real-time energy management and guidance on the best times to buy and sell energy, making them a suitable choice for those wanting to integrate renewable energy into their daily lives. Customers can expect a transparent and user-friendly experience as they transition to a more sustainable energy solution.
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