Amber Electric is a renewable energy retailer based in Australia, offering households and businesses direct access to wholesale electricity pricing. The company empowers its customers to optimize their energy usage through innovative technology, including automated systems for battery storage and electric vehicle (EV) charging. By leveraging wholesale feed-in tariffs, Amber Electric aims to help users maximize their savings on electricity bills while promoting sustainable energy practices. Targeting environmentally conscious consumers looking to reduce energy costs, Amber Electric provides a platform that enhances the efficiency of solar power systems and battery storage solutions. Their services include real-time energy management and guidance on the best times to buy and sell energy, making them a suitable choice for those wanting to integrate renewable energy into their daily lives. Customers can expect a transparent and user-friendly experience as they transition to a more sustainable energy solution.
Amber Electric receives predominantly positive feedback, with many customers praising its transparent pricing and exceptional service. Reviewers highlight the company's innovative approach to energy pricing, allowing users to save money by tracking wholesale prices.
The ease of transitioning to Amber and the helpfulness of the staff are frequently mentioned as standout features. However, some customers express frustration with billing issues, noting significant increases in their usage charges and delays in customer service responses. Complaints about poor communication and unresolved issues also surface, indicating room for improvement in customer support. Overall, while Amber Electric is celebrated for its unique offerings and user-friendly experience, concerns about billing and service responsiveness temper the enthusiasm.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 714 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 9 |
| Sep 24 | 2.3 | 3 |
| Oct 24 | 4.7 | 41 |
| Nov 24 | 4.7 | 41 |
| Dec 24 | 4.5 | 31 |
| Jan 25 | 4.7 | 34 |
| Feb 25 | 4.7 | 51 |
| Mar 25 | 4.8 | 35 |
| Apr 25 | 4.9 | 21 |
| May 25 | 4.9 | 23 |
| Jun 25 | 3.8 | 28 |
| Jul 25 | 4.1 | 29 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Customer service has been amazing, explaining each questions answer clearly with the assistance to talk us through wh...”
“Amber electric have upped my usage charge by 3 times my original costing”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.1 out of 5 (good) | 4.3 out of 5 (good) | +3% | 714 |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | 3.6 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | 4.4 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 3.9 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: Amber Electric is #4 of 5 on overall rating in this group. On value, Sunwave gas+power scores higher (4.4 vs 4.1).
500 reviews of Amber Electric. Filter by what matters to you.
The problem with Amber is it’s all by email which sometimes times takes days to answer I have many issues with the Amber system which is too involved to discuss at the moment. I opened this query to make sure anyone who’s interested in joining Amber makes sure you keep all correspondence .Beware
I joined Amber for Batteries at the end of October beginning of November 2024 after being convinced by a “consultant” that Amber was the best option for me (13Kw of solar and 13.5KwH battery). My 1st and 2nd bills both required payment from me when I expected that during summer I would be well ahead in this regard. On reading the “fine print” I found that Amber for Batteries only works well for 2 types of inverters and I don’t have these inverters whereas the “brochures” don’t make this clear. Given that Amber was costing me money over the period that I expected to get paid, I have now swapped retailers using the federal government energymadeeasy.gov.au website.
Amber is confusing on what you pay and how much they will pay for your solar. I tried really hard to make sense of the way it works. I just got a head ache and got scared of the possibility of an enormous bill and left.
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Their billing is a mess, when I signed up they didn't issue a bill for months until contacted them I was supposed to get a referral discount which I didn't get. Then they issued 3 different bills with different due dates. They were not clear when and how much will be due and had to clarify several times. Then in April, the prices jumped to ridiculous numbers. I was getting charged 3-4x as much and that's when I switched because it's not worth the headache and stress.
Wholesale pricing didn't work for me and my usage pattern. Plus with solar on the roof and being a large exporter Amber's page suggests that we aren't a good fit for them either. So I packed up and left for a different provider. That was fine, it wasn't a fit. What wasn't fine was the payout of what Amber owed me for solar feed in credits (in case you're unaware they top up to the minimum FiT at EOFY if the average wholesale price paid to you is less that the min-FiT over the year). I left before EOFY and was told it'd be two weeks to be paid. Two weeks later I was told they are calculating it. Then another two weeks later they quietly removed a line from their website that said it'd be done by July 31. Finally an email from them advised that it'd be August 10. Guess what. It wasn't. It's now apparently going to be August 19. I haven't been an amber customer for over 2 months and I'm still having to deal with them. It's a joke and it shouldn't be that hard for a company to pay-out what is owed to a customer.
It is perhaps good for some season. But i have paid for as high as 35c per w as an average price which is extremly high. So if you can control when to use and when not to use, go ahead, but if you dont wanna be bother and use as you need, you better choose other plans.
Amber Electric is a renewable energy retailer based in Australia, offering households and businesses direct access to wholesale electricity pricing. The company empowers its customers to optimize their energy usage through innovative technology, including automated systems for battery storage and electric vehicle (EV) charging. By leveraging wholesale feed-in tariffs, Amber Electric aims to help users maximize their savings on electricity bills while promoting sustainable energy practices. Targeting environmentally conscious consumers looking to reduce energy costs, Amber Electric provides a platform that enhances the efficiency of solar power systems and battery storage solutions. Their services include real-time energy management and guidance on the best times to buy and sell energy, making them a suitable choice for those wanting to integrate renewable energy into their daily lives. Customers can expect a transparent and user-friendly experience as they transition to a more sustainable energy solution.
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