Amtico reviews & trust report

Rachel

1 review

Feb 28, 2025

Avoid at all costs otherwise you’ll be taking them to small claims court

Miss Lorraine Barrett

1 review

Dec 10, 2024

When I hoover my new floor

When I hoover my new floor , the flooring lifts off , the fitter has been back once and super glued pieces back down now another tile has come up . Over 10 k on a floor . It should be perfect

Katharine Tidswell

1 review

Oct 23, 2024

No accountability for merchandising mistake

I went to look at Amtico products in a local shop. Chose a particular sample and was given a price based on this. However it turned out that Amtico had put the wrong range stickers (Spacia) on their entire sample display (Signature)! The actual cost was £24 more per m2. The shop assistant contacted the Amtico rep, but they won’t do anything to honour their merchandising mistake - which constitutes false advertising under trading standards. Big companies giving zero customer service or accountability. The local flooring shop have offered a discount to us on a cheaper range due to the misinformation, at a cost to their profit margins. Very disappointed in Amtico.

Amy

1 review

Oct 19, 2024

We had amtico floor tiles installed…

We had amtico floor tiles installed into our new build in 2018. The tiles looked constantly grubby and never clean. amtico after a lot of effort on my part did pay for buffing but it was only a short term fix. Six years on we have saved enough for a new floor. It has also discoloured near windows and the light tones in the tile have turned blue.

Andrew P

1 review

Oct 14, 2024

Expensive mistake

We had a very expensive Signature Amtico floor (close to £2k) laid in our kitchen just a couple of years ago. Since then it has marked beyond belief. More recently we have seen the tiles have shrunk leaving clear gaps of 2-3 mm between them, albeit where the sun shines. Mr Technical support said it was our fault for choosing the "wrong tiles" and even blamed the installers for using the wrong glue - pull the other one. This installation has proved to be a big big mistake. To be fair our installers have taken this seriously and are looking to replace the tiles but the same will happen again. The great shiny warranty only covers wear of the surface, so no surprise there.

The Osborns

1 review

Sep 7, 2024

Very disappointing quality

Very disappointing quality. Purchased £7600 of tiles for a kitchen and hallway of Basilica Salt signature range. The colour difference between some of the boxes is quite significant and the end result looks cheap and will be a regret for many years. We do not recommend Amtico products and would suggest you think twice before paying for this premium product.

Alison Hay

1 review

Jun 30, 2024

We bought a amtico signature range for kitchen and hall.

We bought a amtico signature range for our hall and kitchen as it stated it was hard wearing and scratch resistant. This cost thousands of pounds as we thought the investment would be worth it long term, how wrong we were! Scratched within 24 hours of being laid and is now covered in scratches throughout. Who can I contact at amtico to come and see this as the fitters want nothing to do with it! Almost £6000 of flooring that I now have to cover in mats to stop it looking any worse. It is barely 6 months old. Absolutely nothing hard wearing about this, previous Karndean floor has been much better quality!

Vanessa Hadden

1 review

Jun 16, 2024

Very disappointed

Bought the vinyl and its so easy scratched very disappointed as its not a cheap product and expected it to be better.

Consumer

1 review

May 27, 2024

Amtico Click Smart Vinyl

Purchased the Amtico Click Smart, colour Lyme for my Bathroom. Looks smart but the flooring has only been down a month and scratches / dents are starting to appear. We’ve been really careful and don’t have children / pets. Wouldn’t recommend this product especially in a hard wearing area.

Ed Stoter

1 review

Apr 14, 2024

Very poor product

Very poor product. Very poor customer service. The flooring started to delaminate less than a year. The company said it was the fitter’s problem but it wasn’t. The flooring has a fault with the gluing process . I strongly recommend not using this brand. I previously had a cheaper laminate which withstood a flood and it was still going strong before we had our kitchen replaced

Colin Knight

1 review

Apr 8, 2024

This product fades badly in sunlight

We had Amtico Form laid in our kitchen and were shocked how much it has faded in the sunnier areas. We had used a Turtle Mat mat as recommended by their supplier and when we moved it having been away for a few weeks in the summer, the colour was completely different! This product should not be advised for any area that receives a lot of sun. No response from the company tells it all really ............. So disappointing for an expensive product.

Mark, Goffs Oak

1 review

Feb 6, 2024

Colour mismatch

Same problem as 15 Dec post. Bought the pale limestone click smart plank based on a sample from Amtico which was white in colour but with a very faint grey misting. When the planks arrived most were much darker and when laid together changed the whole tone of the floor from light to dark, some would say a grubby look. In a small room that was not what we wanted. Amtico said that shades vary between batches and declined to take them back. Too expensive to bin so I’m sorting out the lighter ones for the middle of the floor and hiding the darker grubby looking ones under furniture.

James

1 review

Jan 26, 2024

Very poor product

Very poor product. Our grey Amtico installed 4 years ago has discoloured to green, not faded its a definite colour change in the area by our 2 sets of French doors. It is supposedly UV protected and also suitable for conservatories but Amtico advise that it is kept out of direct sunlight. I contacted Amtico, with their 30 year warranty but fading and discolouration's are not covered. Other fact, if your builder doesn't purchase the flooring from one of their listed suppliers the warranty is void. The product not fit for purpose and their warranty as is worthless.

TheHearse

1 review

Dec 26, 2023

Very disappointed with the colour variation across batches.

Very disappointed with the colour consistency across batches of Amtico Spacia planks. We laid 70 square metres of material but unfortunately 6 months later 70% of the LVT had to be replaced due to a levelling issues created by the approved installer. When the new batch of LVT was laid there were clear differences in appearance between the batches in terms of colour shade and sheen levels. Lessons learnt. 1. I would have expected Amtico to have a far more consistent manufacturing process as no two batches appear to be the same. They do allude to this in their small print but they don't explain how different the product could be. 2. Make sure you have spare material just in case the plank needs to be replaced sometime in the future. 3. Personally I would avoid using Amtico again on future projects. Result: Having learnt about the batch differences we refused to pay the supplier/installer until the entire 70 square metres was laid from the same batch which they are refusing to do. This is now an active court case.

christine rose

1 review

Dec 11, 2023

Ordered Sepia for our kitchen hallway…

Ordered Sepia for our kitchen hallway and downstairs shower room and paid £6000. Looks totally different to the samples and the room visualiser - so very disappointed. The floor looks dirty and horrible.

Holly Stacey Gray

1 review

Dec 8, 2023

Terrible service

Terrible service. We have paid over 9k for our flooring, which yes is our choice. We thought by choosing a slightly more expensive flooring that we would be able to have a top service! We booked 3 months in advance of having our flooring done. The prep work started and has been completed, only for the fitter to find that Amtico had ordered and made the wrong size flooring! This delayed us 2 weeks. During which time we have had no furniture/washing machine etc etc due to moving this all for the flooring to be completed. New batch of flooring arrived, again pre prep complete. Only for the fitter to then find that the flooring is faulty!! Not only now have there been issues twice, but we now are not getting a response from Amtico!! It’s now only 2 weeks until Xmas, and I’m going to have to cancel all my family plans at my house due to this. Aswell as now having to push all of our new furniture deliveries until after xmas. To be honest, the xmas I imagined in my home with my family is now not going to happen. Appalling service!! NB the company we used to purchase the flooring have been amazing. Just a shame that such a high end company can’t deliver what they promise