Associated Air Services (AAS) is a leading independent courier and logistics provider based in London, established in 1987. The company specializes in a comprehensive range of delivery services, including international, overnight, and same-day delivery options. AAS serves over 350 businesses across the capital, emphasizing reliability and customer satisfaction with a unique 1-hour collection guarantee. With a headquarters located at London Heathrow and additional warehouses in the UK and Europe, AAS offers effective storage and distribution solutions tailored to the evolving needs of modern businesses. The company is committed to sustainability, aligning its operations with London’s net-zero target by 2030 through the use of eco-friendly delivery options such as pushbikes, eCargo bikes, and electric vans.
Consumers consistently praise Associated Air Services for their exceptional customer service and reliability. Many reviewers highlight the efficiency and friendliness of the staff, particularly noting drivers like Stephen and John, who are described as helpful and jovial.
The company is recognized for its prompt deliveries and personal touch, with several customers expressing satisfaction after years of using their services. However, a small number of reviews mention a "horrendous" experience, indicating that not all interactions meet the high standards set by the majority. Despite this, the overwhelming sentiment remains positive, with a strong emphasis on the quality of service provided. Overall, Associated Air Services is viewed favorably, with most customers expressing a high level of satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 54 | 100% | — | ● Medium |
Monthly average rating from reviews written by people · latest review Jan 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 54 most recent reviews.
“I have been using the AAS services for more than a year and always been impressed with how efficient and prompt they are”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Service | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|
 | 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 54 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.0 out of 5 (fair) | — | 1,000 |
Bottom line: Associated Air Services is #1 of 5 on overall rating in this group.
54 reviews of Associated Air Services. Filter by what matters to you.
Over a year ago
I have been using the AAS services for more than a year and always been impressed with how efficient and prompt they are. Elena and Taylor are always available to assist with all my last minute reques... See more
Over a year ago
Always reliable and great customer service! Particularly big thanks to John our pick up and delivery and Cameron in the office! Thanks so much . 916 Studio London
Over a year ago
Reliable, easy to access customer service and very jovial couriers particularly Jamie. Kind regards, Orion
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I have been using the AAS services for more than a year and always been impressed with how efficient and prompt they are. Elena and Taylor are always available to assist with all my last minute requests.
Always reliable and great customer service! Particularly big thanks to John our pick up and delivery and Cameron in the office! Thanks so much . 916 Studio London
Reliable, easy to access customer service and very jovial couriers particularly Jamie. Kind regards, Orion
A very personal service everyone is friendly quick to help especially Stephen our driver
Great customer service, quick and polite. Driver John was very helpful and friendly. Would definitely use them again.
We have been using AAS for years and have always been extremely happy with the service. Stephen is our main collection driver and provides an excellent service. Always friendly and happy when he comes in and goes above and beyond to ensure we get the best possible service.
Steven is very friendly and easy to get on with. He’s always got a smile on his face.
Thank you Jamie for delivering and picking up all the parcels on time, most importantly, always wear a big smiley face :)
“Stephen been constant shine of light every time he collects from us, always polite, professional and very funny also.”
AAS have always given us excellent service - big shout to Ania and the lovely Steven
We’ve been working with AAS for a few years now who are always top class & their drivers are always so helpful! A big shout out to John who is our local driver. Top class.
Only been using the company for a few months and the service has been excellent. Great customer service. Jason our allocated collection driver is so friendly and very helpful. A credit to the company.So much better than having different people every time. Would recommend this company to anyone looking for a courier
We have been using Associated Air for a couple of years now, and we have constantly been impressed with their wonderful service, low cost, ease of use and brilliant staff. Shoutout to the lovely Steven who is always collecting on time and with a smile!
We've been using Assciated Air for around 7 or 8 years. Always top service when calling to book or use the online service. Our local driver, Stephen is always upbeat and efficient. Would recommend to all.
Fast delivery as aways, helpful and delivery with care. Thank you.
We've been using AAS for over year now and they've simply been amazing. From Office staff to Drivers, they've gone above and beyond multiple times in providing thier brilliant service.
Jason is always upbeat, friendly and with a smile on his face.
The driver Jason
Associated Air Services (AAS) is a leading independent courier and logistics provider based in London, established in 1987. The company specializes in a comprehensive range of delivery services, including international, overnight, and same-day delivery options. AAS serves over 350 businesses across the capital, emphasizing reliability and customer satisfaction with a unique 1-hour collection guarantee. With a headquarters located at London Heathrow and additional warehouses in the UK and Europe, AAS offers effective storage and distribution solutions tailored to the evolving needs of modern businesses. The company is committed to sustainability, aligning its operations with London’s net-zero target by 2030 through the use of eco-friendly delivery options such as pushbikes, eCargo bikes, and electric vans.
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