Associated Air Services (AAS) is a leading independent courier and logistics provider based in London, established in 1987. The company specializes in a comprehensive range of delivery services, including international, overnight, and same-day delivery options. AAS serves over 350 businesses across the capital, emphasizing reliability and customer satisfaction with a unique 1-hour collection guarantee. With a headquarters located at London Heathrow and additional warehouses in the UK and Europe, AAS offers effective storage and distribution solutions tailored to the evolving needs of modern businesses. The company is committed to sustainability, aligning its operations with London’s net-zero target by 2030 through the use of eco-friendly delivery options such as pushbikes, eCargo bikes, and electric vans.
Consumers consistently praise Associated Air Services for their exceptional customer service and reliability. Many reviewers highlight the efficiency and friendliness of the staff, particularly noting drivers like Stephen and John, who are described as helpful and jovial.
The company is recognized for its prompt deliveries and personal touch, with several customers expressing satisfaction after years of using their services. However, a small number of reviews mention a "horrendous" experience, indicating that not all interactions meet the high standards set by the majority. Despite this, the overwhelming sentiment remains positive, with a strong emphasis on the quality of service provided. Overall, Associated Air Services is viewed favorably, with most customers expressing a high level of satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 54 | 100% | — | ● Medium |
Monthly average rating from reviews written by people · latest review Jan 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 54 most recent reviews.
“I have been using the AAS services for more than a year and always been impressed with how efficient and prompt they are”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Service | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|
 | 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 54 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.0 out of 5 (fair) | — | 1,000 |
Bottom line: Associated Air Services is #1 of 5 on overall rating in this group.
54 reviews of Associated Air Services. Filter by what matters to you.
Horrendous service - as out sourced locally to another carrier. Confirmed in email valuable parcel ( over £500) would be left with neighbour. BUT left in rain on front door and they lied by saying I had signed for it!! APPALLING
Java very good and will return later for collection as I was not ready
Great team to work with! The AAS team have made life so much easier for us from the way they've integrated the shipping with our website and not to mention their lovely and top notch customer service. Our drive Jason is always on time and super patient with us. Thank you!
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We have been working with AAS since the 2020 and we couldn't be happier. Our delivery driver, Jason is always on time and happy to help! 5/5 in everything:)
AAS have a super service. Our man the collects is very good and relatable and also they have great customer support. I have never had a bad experience with AAS and it is excellent for international consignments.
John is another one of our delivery drivers. He always is on time and is very polite and respectful. He covers when our usual delivery driver is off and there couldn’t be a better person for the job.
I love that you update me regularly.
Exceptional, reliable and consistent service from this reputable company. Have been using them for years and they never fail to go the extra mile to achieve the best outcomes for both us, and our customers. A professional courier you can trust, and a pleasure to deal with. Special mention to Ania and Jade for their friendly and dedicated assistance and solution-oriented approach, and Dean for his patience, flexibility and cheerful personality!
One word, one name - Stephen. From being patient when collecting to being the loveliest courier driver ever known, he has become more than an acquaintance, he’s become our friend. Amazing service from AAS all round.
I am using AAS services on behalf of the company and must say in these strange times finding people so willing to help, find the problem, improve, change, or do favor is rare. Any time we need extra help out of regular orders the whole team is ready to support us, especially Ania Migala. She will do even impossible to help and support. I am so grateful to work with people like her :-)
AAS is a great courier company. Our regular courier John Carney is very professional, always on time, helpful and never let me down! Jade's customer service is always good at dealing with any delivery issues and resolving them very quickly and has great organizational and communication skills. Great Team !
Fantastic customer service team, who are always on hand to help with any issues we have. Special thanks to Jade, who has always gone out of her way to help. Any mistakes on our end or problems with deliveries are dealt with quickly and professionally.
Jason has been very efficient.
Jason is our regular courier and is always extremely helpful and very friendly with everyone. AAS have been a trusted supplier of our company for several years and have always been great, couriering our goods on time and in a professional manner. Highly recommend to other companies!
We are using AAS services for a long and it is being fantastic, great service, very responsive and polite, drivers well presented. Highly recommended.
Associated Air Services (AAS) is a leading independent courier and logistics provider based in London, established in 1987. The company specializes in a comprehensive range of delivery services, including international, overnight, and same-day delivery options. AAS serves over 350 businesses across the capital, emphasizing reliability and customer satisfaction with a unique 1-hour collection guarantee. With a headquarters located at London Heathrow and additional warehouses in the UK and Europe, AAS offers effective storage and distribution solutions tailored to the evolving needs of modern businesses. The company is committed to sustainability, aligning its operations with London’s net-zero target by 2030 through the use of eco-friendly delivery options such as pushbikes, eCargo bikes, and electric vans.
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