Associated Air Services (AAS) is a leading independent courier and logistics provider based in London, established in 1987. The company specializes in a comprehensive range of delivery services, including international, overnight, and same-day delivery options. AAS serves over 350 businesses across the capital, emphasizing reliability and customer satisfaction with a unique 1-hour collection guarantee. With a headquarters located at London Heathrow and additional warehouses in the UK and Europe, AAS offers effective storage and distribution solutions tailored to the evolving needs of modern businesses. The company is committed to sustainability, aligning its operations with London’s net-zero target by 2030 through the use of eco-friendly delivery options such as pushbikes, eCargo bikes, and electric vans.
Consumers consistently praise Associated Air Services for their exceptional customer service and reliability. Many reviewers highlight the efficiency and friendliness of the staff, particularly noting drivers like Stephen and John, who are described as helpful and jovial.
The company is recognized for its prompt deliveries and personal touch, with several customers expressing satisfaction after years of using their services. However, a small number of reviews mention a "horrendous" experience, indicating that not all interactions meet the high standards set by the majority. Despite this, the overwhelming sentiment remains positive, with a strong emphasis on the quality of service provided. Overall, Associated Air Services is viewed favorably, with most customers expressing a high level of satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 54 | 100% | — | ● Medium |
Monthly average rating from reviews written by people · latest review Jan 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 54 most recent reviews.
“I have been using the AAS services for more than a year and always been impressed with how efficient and prompt they are”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Service | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|
 | 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 54 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.0 out of 5 (fair) | — | 1,000 |
Bottom line: Associated Air Services is #1 of 5 on overall rating in this group.
54 reviews of Associated Air Services. Filter by what matters to you.
A good set of drivers who would go the extra mile to ensure all deliveries and collections are met. Drivers are polite and courteous and their vehicles are clean and well maintained. Very happy with their service.
AAS are always easy to get hold of on the phone, helpful and friendly. Service is good and reliable. A great company to deal with.
Great company offering good support to its customers
Online ordering is fantastic and service is always great. Staff are very friendly and any mistakes made on our side are easily dealt with from the office staff without any fuss. Definitely a level above the rest.
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Lovely staff and great service.
Great service and updates
Excellent service throughout. Forms are very easy to complete online, and you can always speak to someone on the phone. Delivery is quick and if there are any problems with a delivery, we are advised by e-mail straight away.
Accessible, reliable and helpful.
always on time. always feel save with Associated Air Services...
Couriers normally give you a vague delivery slot, leave you waiting most of the day, then drop a card through the letterbox just as you nip to the loo. Associated Air Service gave a specific time - and delivered 2 minutes early. This parcel delivery service is the best I have experienced.
Associated Air Services (AAS) is a leading independent courier and logistics provider based in London, established in 1987. The company specializes in a comprehensive range of delivery services, including international, overnight, and same-day delivery options. AAS serves over 350 businesses across the capital, emphasizing reliability and customer satisfaction with a unique 1-hour collection guarantee. With a headquarters located at London Heathrow and additional warehouses in the UK and Europe, AAS offers effective storage and distribution solutions tailored to the evolving needs of modern businesses. The company is committed to sustainability, aligning its operations with London’s net-zero target by 2030 through the use of eco-friendly delivery options such as pushbikes, eCargo bikes, and electric vans.
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