Do not shop here scams through returns…
Do not shop here scams through returns 90days for return being insider perks member just lost good customer.

At Home is a review platform designed to empower consumers by providing a space to share their experiences with various products and services. The company focuses on gathering and displaying user-generated feedback, helping potential customers make informed decisions based on real-life experiences. By facilitating the exchange of reviews, At Home aims to enhance transparency and trust in the marketplace. The primary customers of At Home include individual consumers seeking reliable product insights and businesses looking to understand customer sentiment. By connecting users with authentic reviews, the platform supports informed purchasing choices while offering businesses valuable feedback for improvement. At Home serves a diverse audience, catering to a wide range of industries and product categories.
Reviewers frequently report negative experiences with At Home, citing customer pain points more often than praise. Common complaints include store, order, customer, online.
A smaller set of reviewers mention positives such as store, home, great, love. Overall sentiment is predominantly negative based on 66 reviews and an average rating of 2.4 stars.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.4 | 66 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 3.0 | 2 |
| Aug 24 | 3.0 | 2 |
| Sep 24 | 2.3 | 3 |
| Oct 24 | 1.0 | 2 |
| Nov 24 | 2.9 | 7 |
| Dec 24 | 1.9 | 10 |
| Jan 25 | 2.0 | 8 |
| Feb 25 | 1.5 | 2 |
| Mar 25 | 3.0 | 3 |
| Apr 25 | 4.0 | 4 |
| May 25 | 1.5 | 4 |
| Jun 25 | 1.2 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 66 most recent reviews.
“I got so many great items at a reasonable price”
“I guess the customer isn't always right on this store”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Decor.
| Company | Overall | Legit | Service | Website & app | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.4 out of 5 (poor) | 100 out of 100 | 2.4 out of 5 (poor) | 1.6 out of 5 (poor) | 1.2 out of 5 (poor) | −7% | 66 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | — | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.4 out of 5 (fair) | 4.0 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.4 out of 5 (good) | 4.7 out of 5 (good) | — | 1,000 |
Bottom line: At Home is #5 of 5 on overall rating in this group. On delivery, Home Store + More scores higher (4.8 vs 1.2).
66 reviews of At Home. Filter by what matters to you.
Do not shop here scams through returns 90days for return being insider perks member just lost good customer.
First time here. Not my typical retail hangout but I had to pick up a few items for thanksgiving. I asked 3 different women and not one NOT a single person knew where I could find the two ceramic serving items I was looking for. I showed the photos. I was directed to half the football length of the building to a corner w garden stuff. I asked a third lady and she told me — oh they must just be out of them—- thanksgiving serving two weeks before thanksgiving. I decide to search myself and walked around one isle and found two of the items - eye roll Than at checkout I asked the lady if she was sure that was enough — sheet of paper— to wrap the ceramic items. As I hear the ceramic dishes clanging - eye roll
My last visit to the Webster store, was fantastic! I spoke with the store manager, Lydia and told her how much I LOVE her store. There are lots of new products. The store is so clean, items where they belong, it shows the commitment of her employees to customer's for an awesome shopping experience. I encourage shoppers to give this store another chance, will you be satisfied in what you see and hear, from a group of employees that their total purpose is give a freedom to all shoppers and the guarantee of returning to continue to enjoy the store surroundings. Thank you, At Home for all you do!
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Polarized pattern: few middle ratings. 32% of recent reviews are 4–5★ and 65% are 1–2★.
Store was clean and had alot of merchandise. Antonio Anderson was the best sales associate. Was so friendly and took the time to help me find products. Good customer service. He is a keeper!
I'm a big fan of the At Home store. There order online and pick up in store process couldn't be easier. I highly recommend for any home decor stuff you need. Don't forget to use their coupon! Totally worth it. I've used them to decorate my children's rooms.
They said I picked up my order at the store even though I haven't gone to pick it up yet. The online support can't seem to get in touch with the store so they say they can't do anything about it. The store doesn't seem to know what to do either. Now I may have to go through my credit card company to get a refund
At Home is a review platform designed to empower consumers by providing a space to share their experiences with various products and services. The company focuses on gathering and displaying user-generated feedback, helping potential customers make informed decisions based on real-life experiences. By facilitating the exchange of reviews, At Home aims to enhance transparency and trust in the marketplace. The primary customers of At Home include individual consumers seeking reliable product insights and businesses looking to understand customer sentiment. By connecting users with authentic reviews, the platform supports informed purchasing choices while offering businesses valuable feedback for improvement. At Home serves a diverse audience, catering to a wide range of industries and product categories.
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