
Available Car is a used car supermarket based in the East Midlands, specializing in a diverse inventory of over 2,000 quality pre-owned vehicles. The company caters to a wide range of customers, including first-time buyers, families, and individuals seeking affordable transportation solutions. With a focus on customer satisfaction, Available Car offers a hassle-free shopping experience, allowing customers to test drive multiple vehicles and providing transparent pricing options. In addition to its extensive selection of cars, Available Car provides competitive finance solutions starting from 9.9% APR representative, making it easier for customers to secure the vehicle they need. The company also emphasizes its commitment to customer service through initiatives like the Part Exchange Price Promise, ensuring that customers receive fair value for their trade-ins.
Available Car receives high praise for its friendly and helpful staff, with many reviewers highlighting the non-pushy sales approach that makes the car buying experience enjoyable. Customers appreciate the smooth transactions and the clear explanations provided throughout the process, often noting the professionalism of the team.
However, some complaints arise regarding inconsistent service, as a few consumers mention issues with staff knowledge during test drives and a lack of continuity in dealing with the same representative. Additionally, there are critical reports about promised services not being fulfilled and concerns over vehicle cleanliness at handover. Despite these issues, the overall sentiment remains positive, reflecting a strong reputation for customer service and a wide selection of vehicles.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 1,001 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 4.3 | 154 |
| Mar 25 | 4.5 | 227 |
| Apr 25 | 4.4 | 181 |
| May 25 | 4.4 | 163 |
| Jun 25 | 4.5 | 170 |
| Jul 25 | 4.2 | 106 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Staff were helpful and never pushy”
“Sell the car at all cost promice the word but deliver nothing”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.0 out of 5 (good) | 3.3 out of 5 (fair) | — | 1,001 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.8 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 |
Bottom line: Available Car is #2 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 3.3).
500 reviews of Available Car . Filter by what matters to you.
One Key and would not provide a spare we had to pay - No Petrol even though the checklist was all ticked so what else was not checked properly?? - Made to Wait and Wait so they could try to sell us stuff and can they get their staff to cheer up the whole joy of buying a new car was sucked out of the process - sure it would have been more fun to buy a funeral plan!!
Quick answers to the questions people ask most.
Yes, Available Car is a legitimate company with numerous verified customer reviews and an overall positive rating. Customers have shared experiences highlighting the helpful and friendly staff, making car purchases straightforward.
No, Available Car is not a scam. The company has a substantial number of verified reviews that reflect customer satisfaction, with many praising the transparency and professionalism of the staff.
Available Car specializes in selling a wide variety of vehicles, providing customers with a range of options to choose from. Many reviews mention a great choice of vehicles and a seamless purchasing process.
Available Car accepts various payment methods, including financing options and trade-ins, to accommodate different customer needs. Customers have noted helpful assistance with financing during their purchasing experience.
Available Car offers customer support through friendly staff who are knowledgeable and willing to assist with any inquiries. Many reviews commend the staff for being polite and helpful throughout the buying process.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I purchased a car with available car three days ago. The first 2 employees for the sale were fine and professional but come the handover day and the staff were very unprofessional and very impatient making it a very unpleasant experience. The manager was professional and helped finish the handover process resolving any problems. To top it off within 3 days of having the car the engine management light comes on after a fresh service and MOT and I have been left with out a car for the foreseeable future until my car can get booked in due to no after sales or mechanics are in to scan the car and no other help till the problem is resolved. I am no left paying for a car that I cannot drive without potentially causing more damage. An overall bad experience with purchasing a new car.
Honestly, this time around I'm not pleased..
I have given them 2 stars at a push. Poor prep of the vehicle being purchased, low balled on part ex, things not completed on the car even though they had been arranged to get sorted before we picked the car up, missing items, nothing ready at pick up even though we booked a pick up time (almost 2 hours to hand over a car as things weren’t ready) and some un helpful staff.
Honestly, I'm not very happy this time. I initially assumed that every car would come with two keys. When I decided to buy the car, the salesman informed me that it only came with one key and no spare. I accepted that, but I also asked if they could make a spare key for me. He said yes and promised to let me know. However, after that conversation, I never received any follow-up call or update regarding the spare key. Unfortunately, I needed to use the car, so I went ahead with the purchase. Now I’ve found out that getting a spare key from Timpson costs £89, which is quite disappointing given the lack of communication. I just wanted to share this experience, as I believe better follow-up would have made a big difference.
I recently purchased a car from you and was not happy with the way my sale was handled in respect to finances. I applied for a PCP but then received a call to say it was a HP I applied.The form had completely wrong work details on. When eventually change to PCP I was told one monthly figure but then sent documents to sign prior to collecting a car that had completly different figures on. Every time I called I was put through to a different person who told me different things.. There was no consistency from start to finish . On the day of the car collection I was called and they told me I won't be able to collect the car if I didnt sign documents which by the way I never received by email. The whole process from buying to collecting a car took 5 days which was not acceptable and caused us a lot of stress and multiple calls to garage.
Said an agreed repair would be completed prior to the exchange date, this didn't happen so had to haggle £100 off the car. Seat belt also broken on exchange despite having 12 months mot......use Sutton in Ashfield branch, bent over backwards to repair the car. AVOID Castle Donnington poor customer car, very pushie with additional product sale almost trying to scare you into needing extended Warranty.
Available Car is a used car supermarket based in the East Midlands, specializing in a diverse inventory of over 2,000 quality pre-owned vehicles. The company caters to a wide range of customers, including first-time buyers, families, and individuals seeking affordable transportation solutions. With a focus on customer satisfaction, Available Car offers a hassle-free shopping experience, allowing customers to test drive multiple vehicles and providing transparent pricing options. In addition to its extensive selection of cars, Available Car provides competitive finance solutions starting from 9.9% APR representative, making it easier for customers to secure the vehicle they need. The company also emphasizes its commitment to customer service through initiatives like the Part Exchange Price Promise, ensuring that customers receive fair value for their trade-ins.
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