Available Car is a used car supermarket based in the East Midlands, specializing in a diverse inventory of over 2,000 quality pre-owned vehicles. The company caters to a wide range of customers, including first-time buyers, families, and individuals seeking affordable transportation solutions. With a focus on customer satisfaction, Available Car offers a hassle-free shopping experience, allowing customers to test drive multiple vehicles and providing transparent pricing options.
In addition to its extensive selection of cars, Available Car provides competitive finance solutions starting from 9.9% APR representative, making it easier for customers to secure the vehicle they need. The company also emphasizes its commitment to customer service through initiatives like the Part Exchange Price Promise, ensuring that customers receive fair value for their trade-ins.
Available Car receives high praise for its friendly and helpful staff, with many reviewers highlighting the non-pushy sales approach that makes the car buying experience enjoyable. Customers appreciate the smooth transactions and the clear explanations provided throughout the process, often noting the professionalism of the team.
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However, some complaints arise regarding inconsistent service, as a few consumers mention issues with staff knowledge during test drives and a lack of continuity in dealing with the same representative. Additionally, there are critical reports about promised services not being fulfilled and concerns over vehicle cleanliness at handover. Despite these issues, the overall sentiment remains positive, reflecting a strong reputation for customer service and a wide selection of vehicles.
1,001 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.4
1,001
100%
● Low
4.4 / 5 overall
=
1,001 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
4.4
12-month avg
4.4
All-time
4.4
Category avg
3.8
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Feb 25
4.3
154
Mar 25
4.5
227
Apr 25
4.4
181
May 25
4.4
163
Jun 25
4.5
170
Jul 25
4.2
106
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 430 positive reviews
Helpful support33%
140 mentions
Customer service28%
120 mentions
Friendly staff26%
112 mentions
Easy to use16%
67 mentions
“Staff were helpful and never pushy”
On “Helpful support” · Jul 18, 2025
Top complaintsof 38 negative reviews
Customer service37%
14 mentions
Pricing16%
6 mentions
Payment issues13%
5 mentions
Warranty11%
4 mentions
“Sell the car at all cost promice the word but deliver nothing”
On “Customer service” · Jul 16, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
Overall rating and review count for this company and similar companies
Yes, Available Car is a legitimate company with numerous verified customer reviews and an overall positive rating. Customers have shared experiences highlighting the helpful and friendly staff, making car purchases straightforward.
Is Available Car a scam?
No, Available Car is not a scam. The company has a substantial number of verified reviews that reflect customer satisfaction, with many praising the transparency and professionalism of the staff.
What services/products does Available Car offer?
Available Car specializes in selling a wide variety of vehicles, providing customers with a range of options to choose from. Many reviews mention a great choice of vehicles and a seamless purchasing process.
What payment methods are accepted by Available Car?
Available Car accepts various payment methods, including financing options and trade-ins, to accommodate different customer needs. Customers have noted helpful assistance with financing during their purchasing experience.
All 5 questions →Show fewer questions
How does Available Car handle customer support?
Available Car offers customer support through friendly staff who are knowledgeable and willing to assist with any inquiries. Many reviews commend the staff for being polite and helpful throughout the buying process.
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A family member brought a car from the Sutton in Ashfield branch and was promised a full service! No service done? It was also very dirty on hand over! Another case of selling a car at any cost.
Sell the car at all cost promice the word but deliver nothing!
Promised a full service yet nothing was done!
Car was filthy on pick up!
Completely ruined the experience ! Well done Available Car.
2 weeks ago I collected my Range Rover Evoque, I absolutely love the car it’s gorgeous. I was going to let a few things slide and get sorted myself but then there was a fault with the display screen, this topped it off.
On collection the car had apparently been valeted, if it had been valeted they did an awful job. There was smears all over the display screen and AC unit, there was plastic car covers left over the drivers seat and rubbish left in the back. I cleared this up and didn’t make a big deal. When getting out of the drivers side I heard a crunch which came from the seat. The casing on the chair had snapped, upon inspection I could see black glue from where it had been “hidden and repaired” as if no one will ever notice.
I also asked if they could sort the rusting brake calipers out as they looked awful and was told they probably won’t do it as it’s cosmetic, again i let this slide as I wanted to get them painted anyway.
2 weeks later the display screen started to glitch/roll and then eventually go off completely. I tried a hard reset and nothing worked. I then rang available car to get it booked in to be looked at. The day it was due to be checked the screen miraculously came back on, I took it to be checked just in case it happened again. Whilst it was being checked they found ANOTHER problem, the drivers footwell is drenched with water, they suspect a AC leak.
Now I am just shy off £400 a month with extended warranty, you do not expect a car that has been “thoroughly checked” to be going back for repairs after 2 weeks.
Darren from after sales has been brilliant, he’s sorted out my “glued” drivers chair casings and ordered a new part which may I add should have been done from the start. Although I’ve got to wait nearly 3 weeks for any repairs to start.
Absolute shower of s**t, do not bother buying a car from these clowns 🤡, think they can lie to their customer's and try to cover it up. They are extremely arrogant to say the least, two weeks after purchasing the vehicle engine light came on, had to take the car back which took a week to fix, expected me to be grateful for completing the work which should have been done in the first place!!!!!
Got the ump when I didn’t purchase the extended warranty (obviously not adding to their commission which they didn’t deserve in the first place).
Customer service training needs revisiting available car.com
SAVE YOUR TIME AND MONEY PEOPLE
Genuine review
I dont know what's happened to the website but its terrible to what it used to be. I put in what im looking for in the search and nothing happens, you have to go through all the irrelevant cars to get to what your interested in we havent time for that!!! Plus its too far to travel to these showrooms thats what we look online and then decide to travel to check out the car/Cars in question. Not anymore your website is absolute rubbish. Sort it out. Car gurus is where we look now.
Horrible service. They do the stuff but only half way. Change oil in gearbox and never change filters. Charge me for it never do it. Charge me for xenon bulb 150£ if it burned out after a year I found out they gave me a cheap one from ebay for 10£. NEVER EVER my car will be there.
My initial experience with Available car was promising, the two gentleman I dealt with were helpful.
However, when I returned for collection, the gentleman who done the handover gave the impression he wasn’t interested in being there and his only focus was to get the car out the door.
The car has not been cleaned prior to collection, with used ear buds still remaining in the centre console and other areas of the car clearly showing it had not been cleaned. - even after agreeing for this to be done.
The sign off process felt forced and not like there was any care for customers. Unfortunately due to circumstances I had to accept the car today, because I was returning to Newcastle, if this wasn’t the case I would not be so accepting.
I would not use Available Car again and would not recommend to family or friends.
I bought a 2022 car from Available Car and also opted for their extended warranty, paying £800 for 3 years. While I knew the car was overpriced, we went ahead because we liked it – but the biggest mistake was trusting the warranty.
Up to now, the car had been running fine, but the wetbelt failed at just 40,000 miles, leading to a £1,600 repair bill. While we understand general wear and tear, this kind of failure at that mileage is unexpected and, in our view, unreasonable.
Available Car has refused to cover the cost, claiming it’s not a fault and therefore not covered by their warranty – which makes you wonder what exactly it does cover.
Very disappointed and feel completely let down. Would not recommend – if I could give 0 stars, I would. Ripped off when it covers nothing!
Avoid this place for buying a new car. No coordination between staff. New car had air conditioning fault and told only on collection date that it needed fixing after informing them. Then we had 2 calls on successive days informing us the car was ready, so we made another trip to collect the car. We arrived, and was told the fault hadn’t been fixed yet. Bearing in mind it’s roughly 25 mile 30 min drive there and back incurring costs of fuel in addition to the admin costs of changing the insurance over. They did not offer any compensation and offered no resolutions for this inconvenience and was told a courtesy car has a 4 week wait and didn’t want to take a faulty car away. It was fortunate they filled the tank up full as if they didn’t do this as we requested we would have walked away from the deal due to incompetence and the overall experience. They even do car deliveries, and didn’t think to throw this in as complimentary given the stress caused. The manager was more focussed on who said they’d fill the tank up for inconvenience rather than where and who tested the vehicle thoroughly and still missing the faulty air conditioning.
I am writing to express my extreme dissatisfaction with the appalling customer service myself and my wife received at AvailableCar on Friday 23rd May 2025, during what should have been an exciting and straightforward car collection experience.
We reserved and paid for a Mini Cooper last Sunday, with the understanding that we would collect the vehicle at 11:20 AM on Friday. We were assured this time would allow your team sufficient preparation, including valeting and any technical checks. We completed all documentation promptly, paid the deposit, arranged tax and insurance during the week and fully committed to the agreed schedule.
However, when we arrived at your site at the appointed time, we were told to sit in reception and waited for 25 minutes without explanation. This delay was unacceptable, particularly as we had a confirmed appointment. When we were finally seen by Ellis, we received no apology and were quickly asked to sign documents. Ellis then informed us; casually and without concern that the car was not ready and was still with the valet team. When we asked how long this would take, we were told, “I couldn’t tell you.” This lack of information and accountability was frustrating and unprofessional.
We made clear that we had already waited a significant time, to which Ellis unhelpfully replied, “Have you got somewhere to be?” That dismissive response showed a complete lack of empathy for our situation. We then sat in reception for a further 90 minutes with no updates or reassurance.
Mark D, the duty manager, spoke with us briefly but was also unable to provide any clear timeframe or explanation for the continued delay and didn’t want to promise anything as he was unsure. The lack of communication was appalling and only added to our frustration.
When we were finally seen by Cameron who was, to his credit, polite and helpfu, we signed the final documents and got into the vehicle, only to be greeted with a technical error message stating the charging cap was open (when it clearly wasn’t). Once again, we had to return to reception, where we waited further while the team attempted to diagnose the fault. At 2:20 PM, over three hours after our original appointment, we were told the car could be delivered to our home address at a later time, as the issue could not be resolved there and then and again were unsure how long this would take.
This entire experience from the failure to communicate known delays to the sheer disorganisation across multiple departments was utterly unacceptable. It demonstrated a systemic breakdown in customer care, planning, and basic professionalism. We were given no warning that the car might not be ready, no realistic timeframes during our wait, and no courtesy for the significant inconvenience caused.
We spent time and money getting to your site, took time out of our day, and rearranged our plans all for a completely avoidable and poorly handled ordeal
Brought a car just under a year ago, 6 months in the engine light starts coming on every other week.
Tried to contact available car numerous times via phone and email, no one got back to me, turns out the dpf filter was clogged beyond cleaning or regen when I brought the car (as I’ve been told by two different mechanics) and is now costing me £1500 to replace. Safe to say I will never be back!
Absolutely awful experience. When we arrived for the test drive, we were met by Daniel who we undertand was new to AvailableCar but kept swearing which made us quite uncomfortable, especially as we had two small children with us. We liked the car however, it needed a bit of work doing to it. We said that we wanted to buy the car but voiced our concerns over things that needed doing and we were then passed over to Paul. Paul told us that all of our concerns would be dealt with as the car hadn't been prepped yet so we felt reassured that everything would be done properly. One of the main issues was a rust spot on the bonnet. On asking if the rust would be taken care of properly such as re-spraying or blending, we were assured that it "definitely wouldn't just be touched in" and that they "prep cars to a high standard". We felt happy and looked forward to picking the car up a week later. We paid for the car via bank transfer when we got home.
When we arrived to collect the car we weren't happy with how the rust had been repaired as it had just been touched in with what looked like a completely different colour paint - WHAT?! It didn't match at all, it wasn't flush and looked awful. It honestly would have looked better leaving the rust as it was. We informed the team that we weren't happy as we were assured that this wasn't how they were going to repair the rust and asked if this could be done properly. We were told that they wouldnt do any more work to the vehicle. We asked to speak to Paul who came out and kept repeating "this looks great. In my opinion this is a great job". We contacted a family member who works in a bodyshop, she informed us that it was a poor repair and the paint would flake off revealing the rust within a few months. She explained that if it were just a stone chip, that could be touched in but with it being rust, and already eaten into the metalwork, any poor weather, salt off the roads or general washing of the car would pull the paint back off the rust. The repair would cost around £600 to be done properly so we explained this to Paul and informed him that we would only buy the car if they knocked £600 off the asking price. He told us that they wouldn't knock any money off so we requested a refund. The initial £99 deposit was refunded there and then but a week and a half later we still had no refund for the remaining balance.
I called AvailableCar to find out what was happening and was assured that Paul would ring me ASAP. After no response, my wife contacted AvailableCar again the following day and spoke to Paul. He said that they'd refund the remaining balance minus £200 today. We were baffled... She asked why they're withholding £200 and Paul replied that she would get the £200 back when she brings the new V5 in to them... WHAT?! We don't have the V5! We haven't bought this car!!! My wife was understandably extremely upset about this and neither of us could understand why the V5 would be coming to us. I called Paul back myself and asked for him to explain this to me. He said that because we taxed the vehicle, we would receive a V5... He clearly has no idea how this works and I told him that's absolute rubbish. 1. We cancelled the tax the following day and no payment has been taken. 2. Just because you tax a vehicle doesn't mean a new V5 will be sent to you in your name. I told him that if a new V5 was coming to us then that's because of a mistake on their end. We never saw the V5, the green slip was never sent off so to our knowledge, we won't be getting a V5. I said that if we do get a V5 then they can arrange for someone to come and collect it from us because it's not our fault. Because I challenged this and told him that taxing a vehicle doesn't mean you get a new V5, Paul said he needed to check something and would get back to me. A few minutes later he called me back and said that the full amount would be refunded to my wife today. I thanked Paul but I can't believe it took for me to question this for them to put it right. Why did they make this up that just because we taxed the car for 1 day that we would get a V5?! Why dont they know these things?! To keep someones money from them for something they haven't done is absolutely ludicrous. The apology that was made was poor. Had we not chased this or challenged them, they would never have refunded our money. Nobody bothered checking that their customer had been refunded eventhough Paul said that accounts would make the refund. The system fails when this isn't checked. AvailableCar are very quick to take your money but not so good at giving it back when the job they do is a very low standard.
It's even more worrying that the only reason it's got to this point is because we know a bit about cars. I feel for the people that go in blind who are looking for a genuine, well-prepped car and are being blindsided by people who haven't got a clue themselves.
The paperwork for the car was incorrectly filled in. There was damage to the car that no one was willing to sort out. The showroom manager was not interested was aragant and did not support his team. His customer service was shocking.
Available Car is a used car supermarket based in the East Midlands, specializing in a diverse inventory of over 2,000 quality pre-owned vehicles. The company caters to a wide range of customers, including first-time buyers, families, and individuals seeking affordable transportation solutions. With a focus on customer satisfaction, Available Car offers a hassle-free shopping experience, allowing customers to test drive multiple vehicles and providing transparent pricing options.
In addition to its extensive selection of cars, Available Car provides competitive finance solutions starting from 9.9% APR representative, making it easier for customers to secure the vehicle they need. The company also emphasizes its commitment to customer service through initiatives like the Part Exchange Price Promise, ensuring that customers receive fair value for their trade-ins.
