Customer service first class,done…
Customer service first class,done professionally,can’t fault in anyway.

Berkfield Home is a comprehensive online retail platform specializing in home and garden products. With an extensive catalog of over 200,000 items, the company offers a wide range of products designed to enhance living spaces and create comfortable environments. Customers can find everything from furniture and décor to gardening tools and supplies, catering to various styles and preferences. The platform is particularly appealing to homeowners, renters, and gardening enthusiasts seeking quality products at competitive prices. Berkfield Home emphasizes customer satisfaction by providing free UK delivery and a 30-day return policy, ensuring a hassle-free shopping experience. By subscribing to their mailing list, customers can also receive updates on new arrivals and special offers, further enhancing their shopping journey.
Berkfield Home receives high praise for its exceptional customer service, with many reviewers highlighting the helpfulness and efficiency of staff members like Holly and James. Customers appreciate the prompt responses and willingness to resolve issues, often leading to satisfactory outcomes.
However, there are notable complaints regarding the return process, particularly concerning refunds for faulty items. Some consumers report difficulties in obtaining return labels and express frustration over the handling of their queries. Additionally, a few reviews mention dissatisfaction with product quality, especially when items are sourced from dropshippers like VidaXL. Despite these concerns, the overall sentiment remains positive, with a strong emphasis on the company's commitment to customer satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.5 | 127 |
| Sep 24 | 4.4 | 86 |
| Oct 24 | 4.4 | 76 |
| Nov 24 | 4.7 | 66 |
| Dec 24 | 4.4 | 135 |
| Jan 25 | 4.4 | 115 |
| Feb 25 | 4.2 | 67 |
| Mar 25 | 4.2 | 65 |
| Apr 25 | 4.4 | 70 |
| May 25 | 4.0 | 58 |
| Jun 25 | 4.5 | 57 |
| Jul 25 | 4.5 | 26 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Holly and James part of CSD at Berkfield have excelled in assisting and resolving a query raised and ensuring my comp...”
“I refused both was told I would get full refund once I complained to klarna”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Furniture.
| Company | Overall | Legit | Service | Quality | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 3.7 out of 5 (good) | −4% | 1,000 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | — | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 3.2 out of 5 (fair) | 100 out of 100 | 3.0 out of 5 (fair) | 3.1 out of 5 (fair) | 1.3 out of 5 (poor) | — | 1,000 |
Bottom line: Berkfield Home is #2 of 5 on overall rating in this group.
500 reviews of Berkfield Home. Filter by what matters to you.
Customer service first class,done professionally,can’t fault in anyway.
Dealt with an returns issue with ease and we were extremely pleased with the outcome,great communication from James who kept me informed all throughout the process Thank you so very much
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Exceptional customer support service, prompt response and super helpful.
I can only say the best of reviews for this company . I have gotten by far the quickest replies on email Ive ever gotten in my life & the kindness of staff radiates through each message , they care deeply about customers and it shows through actions . To anybody buying products it is all very good quality & definitely worth it . Again thank you for all your help & I will definitely buy in the future as quality is really amazing and because of the lovely interaction Ive had with staff !! Ive had a return to make (my own accord nothing to do with the quality of the product itself ) and the lady had made sure she was there every step of the way offering help however much I needed ! I have never came across such lovely people .
I was a bit sceptical when I realised i had to deal with a different company not Debenhams but I was very pleasantly surprised at the very quick customer service.
I made an incorrect order for roller blinds and needed to return the package. It appeared to be difficult on line and, after an initially slightly slow but nevertheless productive telephone process with B&Q, Berkfield Home were polite and helpful and offered to provide a full refund, which, in the circumstances, was very good of them.
The parcel arrived in good time, but the colour was not quite as expected so I requested a return. The company has offered a full refund without the need to return the item, so I guess it has come from afar. This is a very nice outcome but now I need to find a home for the table that I don’t want.
The customer service is exceptional! I had a small problem with my product and the team could not do enough to get it sorted! That makes all the difference in the world. Thank you James
I am extremely impressed with this business. I had an issue with my order but Berkfield Home resolved everything for me. The same person dealt with my emails in very quick responses, offering me help and solutions, and professionalism throughout. Exceptional customer service 👏🏻
New Update - 30th April The refund was processed on the 17th April and I still haven't received the money back into my account. The refund amount is £404, so not a small amount to not be returned as yet. I'll keep you posted on how it goes. Berkfield Home have passed responsibility of the refund on to Debenhams and are blaming them for not having it returned yet. No accountability between any of the companies. Do not buy from this marketplace. You can get the same products from more reputable sellers. Updated Review: The team at Berkfield Homes got in touch with me the day after by email and issued a full refund apologising for a different branded product being sent out. They work with over 60 different brand partners. I'm still waiting for the refund to hit my account, which is now 9 days and counting since they said they were refunding me. Who know if I will ever get that money back... .................................. Ordered a 6 piece wooden pallet garden set from Berkfield Home through the Debenham website to find out that the product is actually being sent from the online retailer called VidaXL. VidaXL products are poor quality, and I don't appreciate being lied to. If I wanted a VidaXL product I would have ordered a VidaXL product. I've requested the items to be returned mid-transit with a full refund. I will keep everyone updated on how that goes.
Excellent customer service. Holly responded to my enquiry very quickly- this company cares about it's customers and has a sense of providing professional customer service and retaining a very good reputation for itself.
Customer support team were helpful in dealing with a query I had about a product I had ordered. Thanks in particular to James who responded promptly to my emails and kept me informed.
Berkfield Home is a comprehensive online retail platform specializing in home and garden products. With an extensive catalog of over 200,000 items, the company offers a wide range of products designed to enhance living spaces and create comfortable environments. Customers can find everything from furniture and décor to gardening tools and supplies, catering to various styles and preferences. The platform is particularly appealing to homeowners, renters, and gardening enthusiasts seeking quality products at competitive prices. Berkfield Home emphasizes customer satisfaction by providing free UK delivery and a 30-day return policy, ensuring a hassle-free shopping experience. By subscribing to their mailing list, customers can also receive updates on new arrivals and special offers, further enhancing their shopping journey.
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