Amazing service
Amazing service, they very helpful and responsive The care about customers , definitely I will shop from them again

Berkfield Home is a comprehensive online retail platform specializing in home and garden products. With an extensive catalog of over 200,000 items, the company offers a wide range of products designed to enhance living spaces and create comfortable environments. Customers can find everything from furniture and décor to gardening tools and supplies, catering to various styles and preferences. The platform is particularly appealing to homeowners, renters, and gardening enthusiasts seeking quality products at competitive prices. Berkfield Home emphasizes customer satisfaction by providing free UK delivery and a 30-day return policy, ensuring a hassle-free shopping experience. By subscribing to their mailing list, customers can also receive updates on new arrivals and special offers, further enhancing their shopping journey.
Berkfield Home receives high praise for its exceptional customer service, with many reviewers highlighting the helpfulness and efficiency of staff members like Holly and James. Customers appreciate the prompt responses and willingness to resolve issues, often leading to satisfactory outcomes.
However, there are notable complaints regarding the return process, particularly concerning refunds for faulty items. Some consumers report difficulties in obtaining return labels and express frustration over the handling of their queries. Additionally, a few reviews mention dissatisfaction with product quality, especially when items are sourced from dropshippers like VidaXL. Despite these concerns, the overall sentiment remains positive, with a strong emphasis on the company's commitment to customer satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.5 | 127 |
| Sep 24 | 4.4 | 86 |
| Oct 24 | 4.4 | 76 |
| Nov 24 | 4.7 | 66 |
| Dec 24 | 4.4 | 135 |
| Jan 25 | 4.4 | 115 |
| Feb 25 | 4.2 | 67 |
| Mar 25 | 4.2 | 65 |
| Apr 25 | 4.4 | 70 |
| May 25 | 4.0 | 58 |
| Jun 25 | 4.5 | 57 |
| Jul 25 | 4.5 | 26 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Holly and James part of CSD at Berkfield have excelled in assisting and resolving a query raised and ensuring my comp...”
“I refused both was told I would get full refund once I complained to klarna”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Furniture.
| Company | Overall | Legit | Service | Quality | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 3.7 out of 5 (good) | −4% | 1,000 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | — | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 3.2 out of 5 (fair) | 100 out of 100 | 3.0 out of 5 (fair) | 3.1 out of 5 (fair) | 1.3 out of 5 (poor) | — | 1,000 |
Bottom line: Berkfield Home is #2 of 5 on overall rating in this group.
500 reviews of Berkfield Home. Filter by what matters to you.
Amazing service, they very helpful and responsive The care about customers , definitely I will shop from them again
Was frustrated at the start of trying to get a refund, but as there’s a process it all ended up good. And all problems resolved.
The order I received was not to satisfaction so I spoke with Sam, who hopefully sorted the issue out
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For no fault of the company at all the goods I purchased didn’t meet my expectations I made contact with the company to arrange a return James was amazing showed empathy and different solutions to assist end result full refund no quibble at all and was advised didn’t need to return the goods. This is amazing customer service not what I expected at all many thanks I will not hesitate to recommend this company
Quick to respond, good customer service
Great customer service
i cant rate this company high enough, they delt with with my order with speed and generosity, their customer services are the best ive come across......many thanks.
I had a problem with a recent order, after contacting customer service my emails were acknowledged promptly and problem resolved. Excellent customer service 👍
Purchased what was sold as three Berkfield Corten steel containers but have a whole part of the delivery missing with two containers not arriving. The first delivery at 13;02 shoes a picture of the delivery. The second supposed delivery took place at 13:29 - 27 minutes later from the same van - we have no record of this. We checked with neighbours and the delivery has no photo proof unlike the first two packages. The delivery we received was then miss sold as a Berkfield product where it was actually a VidaXL product which was not in the information so this falls foul in terms of trade description act in our view. When we started to construct the product the instructions were the worst DIY instructions I have ever seen, the screw holes not big enough and the product starts bowing when screwing. It is impossible to construct and would challenge anyone in Berkfield to physically build it - it’s actually impossible. We spent 4 hours to not get very far and are left with an unusable product at great expense to us. We spent £574 and have a product which in part hasn’t been delivered by Yodel and the part that has we are unable to construct as the material is flimsy, the screw holes aren’t big enough and the construction bows. We have got nowhere with Yodel on the missing delivery using their chat with no response for 3 hours and have contacted the Berkfield support centre demanding now a full refund but have just an acknowledgement. Neither with Berkfield or Yodel can you talk to anyone. Reading other reviews it seems like people have a similar experience of Vida products sold by Berkfield without stating the origin. We chose Berkfield as the Trust Pilot reviews were ok - Vida reviews are dreadful overall so made a deliberate choice to use a different company.
Excellent customer service, would certainly shop again
I recently purchased a bedside table and although there was a little problem with an item, Holly from Berkfield Home dealt with the problem swiftly & positively to ensure my satisfaction was met.
I bought 3 wooden bedroom furniture items from Debenhams (Supplier Berkfield Home). On assembly we found various problems with the first product, and were not satisfied with the quality, so wanted to return all three items. I contacted Berkfield Home to request a full refund. We dealt with Holly who responded very promptly (on all communications) and actioned this straight away, which I really appreciated. Throughout my interactions with Holly/Berkfield, they have responded promptly, politely, and sought to provide a solution. I would certainly consider buying from them again, due to the excellent customer service I have received.
Easy to deal with thank you
Berkfield Home is a comprehensive online retail platform specializing in home and garden products. With an extensive catalog of over 200,000 items, the company offers a wide range of products designed to enhance living spaces and create comfortable environments. Customers can find everything from furniture and décor to gardening tools and supplies, catering to various styles and preferences. The platform is particularly appealing to homeowners, renters, and gardening enthusiasts seeking quality products at competitive prices. Berkfield Home emphasizes customer satisfaction by providing free UK delivery and a 30-day return policy, ensuring a hassle-free shopping experience. By subscribing to their mailing list, customers can also receive updates on new arrivals and special offers, further enhancing their shopping journey.
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