Berkfield Home is a comprehensive online retail platform specializing in home and garden products. With an extensive catalog of over 200,000 items, the company offers a wide range of products designed to enhance living spaces and create comfortable environments. Customers can find everything from furniture and décor to gardening tools and supplies, catering to various styles and preferences. The platform is particularly appealing to homeowners, renters, and gardening enthusiasts seeking quality products at competitive prices. Berkfield Home emphasizes customer satisfaction by providing free UK delivery and a 30-day return policy, ensuring a hassle-free shopping experience. By subscribing to their mailing list, customers can also receive updates on new arrivals and special offers, further enhancing their shopping journey.
Berkfield Home receives high praise for its exceptional customer service, with many reviewers highlighting the helpfulness and efficiency of staff members like Holly and James. Customers appreciate the prompt responses and willingness to resolve issues, often leading to satisfactory outcomes.
However, there are notable complaints regarding the return process, particularly concerning refunds for faulty items. Some consumers report difficulties in obtaining return labels and express frustration over the handling of their queries. Additionally, a few reviews mention dissatisfaction with product quality, especially when items are sourced from dropshippers like VidaXL. Despite these concerns, the overall sentiment remains positive, with a strong emphasis on the company's commitment to customer satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.5 | 127 |
| Sep 24 | 4.4 | 86 |
| Oct 24 | 4.4 | 76 |
| Nov 24 | 4.7 | 66 |
| Dec 24 | 4.4 | 135 |
| Jan 25 | 4.4 | 115 |
| Feb 25 | 4.2 | 67 |
| Mar 25 | 4.2 | 65 |
| Apr 25 | 4.4 | 70 |
| May 25 | 4.0 | 58 |
| Jun 25 | 4.5 | 57 |
| Jul 25 | 4.5 | 26 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Holly and James part of CSD at Berkfield have excelled in assisting and resolving a query raised and ensuring my comp...”
“I refused both was told I would get full refund once I complained to klarna”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Furniture.
| Company | Overall | Legit | Service | Quality | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.4 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 3.7 out of 5 (good) | −4% | 1,000 |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | — | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 3.2 out of 5 (fair) | 100 out of 100 | 3.0 out of 5 (fair) | 3.1 out of 5 (fair) | 1.3 out of 5 (poor) | — | 1,000 |
Bottom line: Berkfield Home is #2 of 5 on overall rating in this group.
500 reviews of Berkfield Home. Filter by what matters to you.
They don’t reply to their emails, I guess this is their way of avoiding issuing a return & refund. I have an item brought that’s unopened and unused and have emailed on two separate occasions regarding this. Please write a response so this can be resolved.
Great effort to refund my item to my satisfaction, very good service and advice. I look forward to receiving the refund now, so I can buy something more suitable to my needs .
Although our table wasn't right and had some defects, the customer service was fantastic and they clearly care about customer satisfaction.
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The delivery arrived very quickly and was excellent condition. Unfortunately the set wasn't as we expected, so we contacted customer service to request a return and refund. They responded straight away and very quickly sorted it out for us. The customer service support has been excellent and although the furniture wasn't what we wanted (it is hard to tell online), I wouldn't hesitate buying from Berkfield Home in the future.
Unfortunately, the product wasn’t right for us, but the customer service was of such a high standard.
Although the product we ordered was not what we wanted, the customer service we received from James was amazing regarding the returns and refund process. We would definitely use this company again as great customer service
Ordered a product via B and Q marketplace. The product arrived quickly and well packaged. I had a concern/query about what I ordered. Once I got through the B and Q queries system, the Berkfield Customer service team were really helpful and sorted my issues very quickly.
Ordered a set of garden furniture via Debenhams. Arrived in 2 separate deliveries and found to be incomplete. Missing glass panels to erect the table and also missing cushions. After much correspondence I was offered full replacement furniture to which I agreed. Second set arrived! Even more parts missing than the first set. Still no glass panels to make a table. Offered a partial refund to which I refused. Requested a full return and full refund - it is clear from their correspondence that the missing parts are out of stock. Received an email to say because the delivery was delivered over 14 days ago I am not entitled to a full refund. So I now have 2 sets of incomplete furniture and refusal from Berkfield to refund! Legal advise/Consumer Protection advice now to be sought. Do not use this company - it is apparent that they will use any excuse not to refund even though they have admitted that the furniture is incomplete.
Had a mix up with an item I had bought. I emailed Berfield Home and the response from customer service was beyond my expectations! The speed of response was exceptional and I feel that Holly went the extra mile to rectify the mix up! Holly should be commended.
I had to go through a returns experience but the customer service staff were helpful, responsive and completed the process to my full satisfaction.
I had some queries on the product and they were answered very rapidly to my satisfaction by James.
All communication with Berkfield Home Customer Service was very efficient and professional. They always responded very quickly to our emails and were very helpful and flexible in resolving our request.
They will do everything but issue you a refund and allow you to return your products and will avoid replying back to their emails when you try and complain for a refund/return of products! No contact information other than an email! May look cheap but avoid for a reason! Btw I’m not a salty customer, just had a very bad experience. Items weren’t fit for purpose hence the refund request
Would give zero stars but no option ABSOLUTELY HORRENDOUS!! bought a TV unit that was purchased through Debenhams .. think yeh a reputable company wouldn't sell inferior furniture and when I seen how much I was saving I was gob smacked ... The unit arrived I was so excited!! Only to find out these are inferior.. Holes didn't line up to erect furniture But made it work .. then only to find out it was 4 individual units that had no way of joining together 😡 I purchased cabinet screws and drilled extra holes so the cabinet was sturdy . The led lights were useless to stick so had to buy double sided tape to make them stay in position.. When I turned on the lights I was so annoyed to find they are 2 different types and totally different . I have emailed so many times I have had enough .. they eventually sent me replacement lights ( well I thought) 😲 on opening they only sent 1 strip (the unit has 4 individual LEDs ) the staff here are are totally useless . A refund has been sent but I won't hold my breath until it reaches my account DO NOT BUY FROM THIS COMPANY
I appreciate your help with my order. What was originally extremely stressful experience as bought products through Debenhams - the Berkfield home customer service have been very helpful and responsive.
Berkfield Home is a comprehensive online retail platform specializing in home and garden products. With an extensive catalog of over 200,000 items, the company offers a wide range of products designed to enhance living spaces and create comfortable environments. Customers can find everything from furniture and décor to gardening tools and supplies, catering to various styles and preferences. The platform is particularly appealing to homeowners, renters, and gardening enthusiasts seeking quality products at competitive prices. Berkfield Home emphasizes customer satisfaction by providing free UK delivery and a 30-day return policy, ensuring a hassle-free shopping experience. By subscribing to their mailing list, customers can also receive updates on new arrivals and special offers, further enhancing their shopping journey.
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