BeSmart Utilities is a comprehensive service provider that consolidates various home utility needs into a single, accessible platform. The company offers a range of services including broadband, car breakdown assistance, home emergency support, mobile services, TV packages, and energy solutions. By streamlining these services, BeSmart Utilities aims to simplify the management of household bills for its customers. Targeting homeowners and renters in the UK, BeSmart Utilities is committed to enhancing customer experience through UK-based call centres and a focus on eco-friendly practices. The company has set ambitious goals to transition most of its customers to paperless billing and to assist them in adopting energy-saving solutions. Through initiatives like affiliate programs and referral bonuses, BeSmart Utilities encourages customer engagement while promoting sustainability in utility consumption.
BeSmart Utilities receives a mix of feedback from its customers, with a notable portion praising the helpfulness of the staff and the quality of breakdown cover. Reviewers frequently highlight the excellent customer service, particularly noting the assistance provided by representatives like Rosheen and Chloe, who guide customers through issues effectively.
However, many consumers express frustration over hidden fees, especially the £45 charge for vehicles older than ten years, which they feel is not adequately disclosed. Complaints about slow response times and poor service during breakdowns are also prevalent, with some customers reporting long waits for assistance and feeling misled by the company's policies.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 257 | 100% | +1.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.0 | 4 |
| Sep 24 | 1.5 | 2 |
| Oct 24 | — | 0 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | — | 0 |
| Mar 25 | 1.4 | 7 |
| Apr 25 | 1.0 | 1 |
| May 25 | 1.7 | 6 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 257 most recent reviews.
“Unfortunately I had to cancel my new policy, due to an issue with the age of my car so emailed Customer Services, who...”
“Dreadful service, waited 6 hours for assistance, left a vulnerable young lady in a lane with no street lights on her...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Utilities.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.0 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.0 out of 5 (good) | 4.1 out of 5 (good) | — | 257 |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | 3.6 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 2.0 out of 5 (poor) | 4.7 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | 4.4 out of 5 (good) | — | 999 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 3.4 out of 5 (fair) | — | 696 |
Bottom line: BeSmart Utilities is #5 of 5 on overall rating in this group. On website & app, Wessex Water scores higher (4.7 vs 4.1).
257 reviews of BeSmart Utilities. Filter by what matters to you.
It was not made clear to me in the policy sold, that their would be an excess of £100, for any boiler over 10 years. after making a complaint, a very helpful lady called Chloe Brown resolved my issue. I found Chloe to be very polite, professional and helpful lady who stopped me escalating this issue further and cancelling my contract with the organisation.
Easy to reapply but would not accept American Express card or Paypal.
Breakdown on M4...... The initial call was somewhat frustrating. Firstly the wait was around 8 mins to answer. Then a guy answered who in all fairness was very good. However what was an issue for me was the fact he was in a very busy and loud call center. There was no noise cancelling and I must've heard at least 5 other people talking at same volume as him. This combined with traffic shooting past at 70mph and wind made things very hard to hear. I think this needs to be addressed and look at volumes of call centres. However after the struggle the recovery went well and I could not fault the service. It turned up in a timely manner and the driver was very friendly and caring. The system worked well on the app, and I was more than happy with my assistance. Overall great value.
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I bought this membership via Groupon at a very attractive price. There was some recycling with Be Smart when redeeming the voucher but all set up now. I cannot comment on the service as I have not used as yet.
I've only recently bought this breakdown service via Groupon , setting it up was a little bit of a faff ( not straightforward) at first, but persevering our objective was achieved. Will write another review if and when we use the service. Jules.
I had a bit of a hiccup with the process and Ryan very kindly put everything straight for me, thank you Ryan
Excellent service so far
Great service
They are amazing at getting back to you from any emails that I have sent. Everyone is also very helpful, polite and professional. There is also a number of different policies you can purchase so can suit all budgets
Easy, quick & a great price.
Had a problem finding out what I was covered for but explained by Bsmart promptly and very happy with cover provided for the cost.
Just purchased a membership through Groupon. Very good price for 1 Yr nationwide cover with nil excess. However the redemption process is not clear and involves a bit of trial and error. Although not mentioned in the instructions you need to enter the Groupon code in the discount code box and this takes the price down to zero. You can then proceed with details. The true value of these deals are only discovered when you need to make a claim so cannot comment yet
a very helpful person from Be Smart [the breakdown provider] called me and set up my breakdown cover...as a result of it being sold me by another difficult web site. yes it seems genuine and very cheap went back to upgrade my coverage next day and the brilliant Krystie [office manager] saved me at least £50 by showing me another way of doing it with the same firm
Efficient and friendly advice was given, clearing my voucher and enabeling me to secure my car breakdown service. I notice that this is part of an Inertia sales routine.
New policy holder so not used the service as such for car breakdown cover and hope I don’t have to !!!! had an issue over e mail of policy confirmation not coming through on two occasions so I used another e mail after calling them and this resolved things straight away very helpful and courteous on the phone !!! if the clerical side I have received on rectification is any thing to go by I’d say I’d like to think the help and service in the future would be as promising in the unlikely event my car breaks down !!! So far so good !!! Thankyou !
I bought breakdown premium cover at discount the instructions to redeem voucher and register for cover was easy to follow and a speedy response from the company Brilliant Joanne
I am a new customer, so not had any reason to call or report a breakdown as yet, I can only review on the purchase and set up. This was easy to set up, although I received no confirmation/membership information until I contacted Be Smart by email. I was informed there was a backlog from the weekend, but my details came through literally minutes later!
Great price good product slow processing of cover
BeSmart Utilities is a comprehensive service provider that consolidates various home utility needs into a single, accessible platform. The company offers a range of services including broadband, car breakdown assistance, home emergency support, mobile services, TV packages, and energy solutions. By streamlining these services, BeSmart Utilities aims to simplify the management of household bills for its customers. Targeting homeowners and renters in the UK, BeSmart Utilities is committed to enhancing customer experience through UK-based call centres and a focus on eco-friendly practices. The company has set ambitious goals to transition most of its customers to paperless billing and to assist them in adopting energy-saving solutions. Through initiatives like affiliate programs and referral bonuses, BeSmart Utilities encourages customer engagement while promoting sustainability in utility consumption.
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