BetterHelp is an online platform that connects users with licensed mental health professionals for remote therapy sessions. The service offers counseling through various communication methods including video calls, phone sessions, and text messaging. Users can access mental health support from licensed therapists and counselors through the platform's subscription-based model.
Reviewers generally find BetterHelp to be a convenient and effective option for therapy, especially for those with busy schedules. Many appreciate the flexibility of scheduling sessions and the ability to communicate with therapists via messaging, which has proven invaluable during tough times.
The quality of therapists varies, with some users reporting excellent experiences and significant progress, while others express disappointment in their initial matches, citing a lack of experience or rushed sessions. Technical issues during video calls have also been mentioned, though they do not overshadow the overall positive sentiment. While the subscription model is often seen as cost-effective compared to traditional therapy, some customers feel that the fees can accumulate quickly.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Health & Medical.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | — | 67 out of 100 | — | 0 |
| 4.6 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.3 out of 5 (good) | 100 out of 100 | — | 100 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | 100 |
12 reviews of Betterhelp. Filter by what matters to you.
7 months ago
My therapist is wonderful and very professional. The therapy itself has been helpful for managing my depression. However, I've experienced several technical glitches during video calls which can be fr... See more
7 months ago
The convenience factor is amazing - being able to message my therapist between sessions really helps. However, the cost adds up quickly and I wish there were more affordable options for people on tigh... See more
7 months ago
The therapist I was matched with seemed inexperienced and our sessions felt rushed. For the price point, I expected more personalized attention. Might work better for others but wasn't the right fit f... See more
7 months ago
I was skeptical about online therapy at first, but BetterHelp completely changed my perspective. My therapist is incredibly understanding and has helped me work through anxiety issues I've struggled w... See more
Quick answers to the questions people ask most.
BetterHelp is an online therapy platform that connects users with licensed mental health professionals. You complete a questionnaire to get matched with a therapist and can communicate through messaging, live chat, phone calls, or video sessions.
BetterHelp typically costs between $60-90 per week, billed monthly. The exact price depends on your location and selected plan, with financial aid available for those who qualify.
Yes, all BetterHelp therapists are licensed, trained, and experienced mental health professionals. They hold credentials such as LMHC, LMFT, LCSW, LPC, or similar licenses in their respective states.
BetterHelp is available 24/7 for messaging your therapist. Live sessions (phone/video) are scheduled based on your therapist's availability, typically during standard business hours and some evening/weekend slots.
Yes, you can switch therapists at any time at no additional cost. Simply contact BetterHelp's customer support, and they will help match you with a new therapist that better fits your needs.
BetterHelp does not directly accept insurance, but they provide receipts that you may be able to submit to your insurance for potential reimbursement. Many users also use HSA or FSA funds to pay for services.
You can cancel your subscription anytime through your account settings or by contacting customer support. Cancellations take effect at the end of your current billing cycle.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
My therapist is wonderful and very professional. The therapy itself has been helpful for managing my depression. However, I've experienced several technical glitches during video calls which can be frustrating when you're in an emotional moment.
The convenience factor is amazing - being able to message my therapist between sessions really helps. However, the cost adds up quickly and I wish there were more affordable options for people on tight budgets.
The therapist I was matched with seemed inexperienced and our sessions felt rushed. For the price point, I expected more personalized attention. Might work better for others but wasn't the right fit for me.
I was skeptical about online therapy at first, but BetterHelp completely changed my perspective. My therapist is incredibly understanding and has helped me work through anxiety issues I've struggled with for years. The platform is easy to use and scheduling is flexible. The only downside is that it can be a bit pricey, but honestly worth every penny for the quality of care I've received.
Started using BetterHelp during a really tough period in my life and it was exactly what I needed. My therapist responds quickly to messages and our video sessions feel just like in-person therapy. The app is user-friendly and I love being able to access resources anytime.
Had to switch therapists twice before finding the right fit. The first two just didn't understand my specific needs. Once I found my current therapist though, it's been great. The platform itself works well but the initial matching process could use improvement.
Perfect solution for my hectic schedule. Being able to text my therapist when I'm having a rough day at work has been invaluable. The video quality is usually good and the platform is intuitive. Sometimes wish the sessions could be longer than the standard time slot.
Love that I can schedule sessions around my work schedule. My therapist specializes in relationship counseling and has given me tools that have genuinely improved my marriage. The messaging feature between sessions is a nice touch.
It's fine for basic support and someone to talk to regularly. My therapist is nice enough but I don't feel like we've made breakthrough progress. The price is reasonable compared to traditional therapy though.
It's convenient for someone with a busy schedule like mine. The quality varies depending on which therapist you get matched with. Overall satisfied but nothing extraordinary.
No more driving across town for appointments or sitting in waiting rooms. My therapist is professional and really gets me. The subscription model is actually cheaper than what I was paying for in-person sessions.
The platform is easy to navigate and my therapist is knowledgeable. I've made some progress with my anxiety issues. That said, I sometimes feel like the sessions could be longer and more in-depth. It's good for maintenance but might not be enough for serious mental health crises.
No, BetterHelp is not designed for crisis intervention or emergency situations. If you're experiencing a mental health crisis, contact emergency services, a crisis hotline, or visit your nearest emergency room.
You can contact BetterHelp customer support through their website's contact form, email, or live chat feature. Support is available to help with technical issues, billing questions, and therapist matching.
BetterHelp therapists provide various approaches including cognitive behavioral therapy (CBT), dialectical behavior therapy (DBT), and other evidence-based treatments. They can help with anxiety, depression, relationships, trauma, and many other mental health concerns.
BetterHelp is an online platform that connects users with licensed mental health professionals for remote therapy sessions. The service offers counseling through various communication methods including video calls, phone sessions, and text messaging. Users can access mental health support from licensed therapists and counselors through the platform's subscription-based model.
