BetterHelp is an online platform that connects users with licensed mental health professionals for remote therapy sessions. The service offers counseling through various communication methods including video calls, phone sessions, and text messaging. Users can access mental health support from licensed therapists and counselors through the platform's subscription-based model.
Reviewers generally find BetterHelp to be a convenient and effective option for therapy, especially for those with busy schedules. Many appreciate the flexibility of scheduling sessions and the ability to communicate with therapists via messaging, which has proven invaluable during tough times.
The quality of therapists varies, with some users reporting excellent experiences and significant progress, while others express disappointment in their initial matches, citing a lack of experience or rushed sessions. Technical issues during video calls have also been mentioned, though they do not overshadow the overall positive sentiment. While the subscription model is often seen as cost-effective compared to traditional therapy, some customers feel that the fees can accumulate quickly.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Health & Medical.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | — | 67 out of 100 | — | 0 |
| 4.6 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.3 out of 5 (good) | 100 out of 100 | — | 100 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | 100 |
12 reviews of Betterhelp. Filter by what matters to you.
My therapist is wonderful and very professional. The therapy itself has been helpful for managing my depression. However, I've experienced several technical glitches during video calls which can be frustrating when you're in an emotional moment.
The convenience factor is amazing - being able to message my therapist between sessions really helps. However, the cost adds up quickly and I wish there were more affordable options for people on tight budgets.
Perfect solution for my hectic schedule. Being able to text my therapist when I'm having a rough day at work has been invaluable. The video quality is usually good and the platform is intuitive. Sometimes wish the sessions could be longer than the standard time slot.
Quick answers to the questions people ask most.
BetterHelp is an online therapy platform that connects users with licensed mental health professionals. You complete a questionnaire to get matched with a therapist and can communicate through messaging, live chat, phone calls, or video sessions.
BetterHelp typically costs between $60-90 per week, billed monthly. The exact price depends on your location and selected plan, with financial aid available for those who qualify.
Yes, all BetterHelp therapists are licensed, trained, and experienced mental health professionals. They hold credentials such as LMHC, LMFT, LCSW, LPC, or similar licenses in their respective states.
BetterHelp is available 24/7 for messaging your therapist. Live sessions (phone/video) are scheduled based on your therapist's availability, typically during standard business hours and some evening/weekend slots.
Yes, you can switch therapists at any time at no additional cost. Simply contact BetterHelp's customer support, and they will help match you with a new therapist that better fits your needs.
BetterHelp does not directly accept insurance, but they provide receipts that you may be able to submit to your insurance for potential reimbursement. Many users also use HSA or FSA funds to pay for services.
You can cancel your subscription anytime through your account settings or by contacting customer support. Cancellations take effect at the end of your current billing cycle.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
It's convenient for someone with a busy schedule like mine. The quality varies depending on which therapist you get matched with. Overall satisfied but nothing extraordinary.
No, BetterHelp is not designed for crisis intervention or emergency situations. If you're experiencing a mental health crisis, contact emergency services, a crisis hotline, or visit your nearest emergency room.
You can contact BetterHelp customer support through their website's contact form, email, or live chat feature. Support is available to help with technical issues, billing questions, and therapist matching.
BetterHelp therapists provide various approaches including cognitive behavioral therapy (CBT), dialectical behavior therapy (DBT), and other evidence-based treatments. They can help with anxiety, depression, relationships, trauma, and many other mental health concerns.
BetterHelp is an online platform that connects users with licensed mental health professionals for remote therapy sessions. The service offers counseling through various communication methods including video calls, phone sessions, and text messaging. Users can access mental health support from licensed therapists and counselors through the platform's subscription-based model.
