Brad Teal Real Estate is a well-established real estate agency operating in Melbourne, specializing in residential property sales, management, and marketing services. With a history dating back to 1921, the company has built a reputation for connecting individuals and families with their ideal properties. Their offerings include assistance in buying, selling, and renting residential properties, as well as providing property management services for landlords.
The target market for Brad Teal Real Estate includes homeowners, potential buyers, and renters in the Melbourne area. The company’s comprehensive online platform allows users to search for properties based on various criteria, including price range, number of bedrooms, and property type. This user-friendly approach aims to streamline the property search process, making it easier for clients to find suitable real estate options in the competitive Melbourne market.
Brad Teal Real Estate has a positive customer experience.
Brad Teal Real Estate receives overwhelmingly positive feedback, with many reviewers praising the professionalism and responsiveness of their team. Customers highlight the exceptional service provided by agents like Maxine and Alex, noting their prompt communication and dedication to helping clients achieve their property goals.
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Reviewers appreciate the knowledgeable and approachable nature of Brad Teal himself, reinforcing the agency's reputation in the area. However, a small number of negative reviews express dissatisfaction with specific agents, citing unprofessional behavior and unmet expectations during the selling process. Despite these criticisms, the majority of experiences shared are highly favorable, showcasing a commitment to customer satisfaction. Overall, Brad Teal Real Estate is regarded as a reliable choice for property management and sales.
1,000 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.8
1,000
100%
—
● Low
4.8 / 5 overall
=
1,000 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Dec 2024.
Last 3 months
1.0
12-month avg
3.7
All-time
4.8
Category avg
4.3
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
May 24
5.0
2
Jun 24
—
0
Jul 24
—
0
Aug 24
—
0
Sep 24
—
0
Oct 24
—
0
Nov 24
—
0
Dec 24
1.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 475 positive reviews
Professionalism33%
159 mentions
Prices & value23%
108 mentions
Customer service22%
104 mentions
Fast & efficient18%
87 mentions
“Thankyou team and especially Karen, my property manager for all of your hardwork, professionalism, experience and bri...”
On “Professionalism” · May 9, 2024
Top complaintsof 23 negative reviews
Customer service39%
9 mentions
Payment issues26%
6 mentions
Response time22%
5 mentions
Communication22%
5 mentions
“Brad Teal should not be in customer service”
On “Customer service” · Dec 19, 2024
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
Overall rating and review count for this company and similar companies
Brad Teal and Woodards, Pascoe Vale. Do not deliver what they promised in selling our home. Sadly, we thought we chose a premium agent to sell our property, only to be extremely disappointed and finan... See more
Prompt and Professional team!
Thankyou team and especially Karen, my property manager for all of your hardwork, professionalism, experience and brilliant communication skills. Always quick to action a... See more
Alex Silver from Brad Teal Woodards Pascoe Vale was absolute amazing in facilitating the purchase of my son’s first property.
His customer service was incredible, and Alex went way beyond our expecta... See more
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Brad Teal and Woodards, Pascoe Vale. Do not deliver what they promised in selling our home. Sadly, we thought we chose a premium agent to sell our property, only to be extremely disappointed and financially strained. I will never use and or recommend any Woodards agencies. Brad Teal should not be in customer service.
Prompt and Professional team!
Thankyou team and especially Karen, my property manager for all of your hardwork, professionalism, experience and brilliant communication skills. Always quick to action any requests from myself or tenants. Much appreciated!
Vesna
Alex Silver from Brad Teal Woodards Pascoe Vale was absolute amazing in facilitating the purchase of my son’s first property.
His customer service was incredible, and Alex went way beyond our expectations and his job requirements.
Alex is a passionate, friendly, and dedicated agent who was always available to answer any question and resolve any issue day and night.
Our family received five-star service from Alex Silver and we highly recommend using Brad Teal Woodards for your next purchase or selling your property.
Thank you, Alex, for making my son’s dream of owning his own place a reality and thank you for all your incredible hard work to get the sale over the line.
You are the best real estate agent that I have ever dealt with and will use you for any future property ventures.
Kind regards
Rosie Tsiukardanis
I was very satisfied with Julie Gloster who managed the sale of my property. Julie convinced me of my property's value and the buyers to target to achieve the desired result. Julie achieved the desired sale price, which was above other agents valuations. Apart from getting this fantastic result I found her very honest, straight forward and a pleasure to deal with. I highly recommend Julie to market your property.
Matthew was extremely unprofessional in his work, he and his team lied on many occasions about features in the house working when they in fact did not. I was told lies about the evaporative cooling system, electric garage remote and the hot water system.
I found him to be quite slack and unresponsive at times. The process of purchasing a home was made so much more difficult buying off an untrustworthy, lazy and deceitful agent. What hurts the most is that at the time I was taking his word and trusting him, which in the end proved to be a huge mistake.
Lastly, the final inspection for the property was so unprofessional as Matthew was happy to run the inspection with the previous owners of the house half naked eating lunch in the kitchen. On top of this, my reasonable queries about fixing minor damages around the property were met with no help at all. My first experience buying a home required support and guidance but I received nothing of the sort. In addition to the lies and lack or professionalism, during the final inspection when family members or I asked questions about features on the property they were simply ignored. The response was silence and Matthew didn't care to put in any effort AT ALL to assist in our queries. I have piled up evidence of my concerns and experience with this agency and will never ever use or recommend them for my entire life.
Maxine has been nothing short of incredible to deal with.
Very prompt responses and extremely helpful.
She is a massive asset to your business.
Very lucky to have her as our tenant manager.
Brad Teal assisted us with leasing out our very first investment property. They made the process easy and were happy to answer any of our questions. We are very pleased with their level of customer service.
Maxine at Brad Teal was prompt in following up and processing my application, and a delight to work with. Answered promptly any queries I had, and overall made the process from inspection and application to approval seamless and stress free. Thank you Maxine!
Maxine was fantastic to work with. She was very professional, responded to queries in a timely manor and helped us to achieve our goal really quickly.
I would definitely recommend Brad Teal Woodards and Maxine any time.
Maxine was so lovely, that we actually named our new puppy ‘Maxine’ because we had such a positive experience. She does not know that yet but if she reads this, it is an absolute compliment to her!
Brad Teal have been very helpful with assisting us find a new rental from the inspection to finalising the lease it was a very easy, streamlined process. Very happy with this agent.
I found Maxine Flores a very friendly and helpful person to deal with. She returned phone calls and emails promptly. The service provided by Maxine was excellent.
Highly recommend Brad Teal Essendon. Demi Thomaidis managed to lease my apartment in 2 days and throughout this process, communicated every step and felt very comfortable knowing I was dealing with a true professional.
Recently a family member purchased a home through Brad Teal Sunbury. As an agency we have no issues, however there's always one bad apple. Our experience with sales consultant Lachlan left alot to be desired, memories of real estate sales people from the 70s and 80s. Puntuality to appointments - non existent, apologies for his tardiness - non existent, failing to point out property issues - very existent, honesty and integrity - questionable. It felt as though he was selling a property for a friend and was hell bent on not disclosing faults and avoiding questions when asked. Furthermore inspections were rushed, even the final inspection. I'd certainly not recommend dealing with Lachlan. It's disappointing that a reputable agent such a Brad Teal Sunbury, who are great agents, employ such a rogue agent.
TENANTS BE WEARY...Part 2.
For context see Part 1 preview review below
As promised in the response from Brad Teal Woodards on Part 1 (linked above) the head of rentals did contact me to resolve this matter. At the time I believed now she was on the case I wouldn't have to take this matter to VCAT, which is what I wanted from the start. Unfortunately, my optimism was short lived.
Negotiations began and long story short we settled on an amount of compensation to be paid to me by the landlord. For the record, and to the landlord's benefit, I deducted over $300 from my initial claim in the interest of resolving the matter.
Even though we had settled on an amount, rather than arranging the payment to me, this is when the head of rentals introduced costs from a separate issue and notified me that I should be liable for them. As a result, these costs were going to further reduce the amount of compensation paid to me, in favour of the landlord of course.
The additional costs in question were billed to the landlord by the body corporate after I vacated the property. The costs were relevant to the removal of hard rubbish (that I admitted was mine) and the cost for accessing security footage.
I advised that these costs are an issue separate from the compensation claim and an issue between the landlord and body corporate as, In my opinion, the landlord nor I should liable for these costs. I believe this because, while I was living in the property there was no notice at all about leaving hard rubbish in the bin area being forbidden. Also, during 13-month tenancy the constant presence of hard rubbish in the bin room would lead one to believe that this was the norm, I explained this to the head of rentals and put it in writing for her as requested. Within 20 minutes of me hearing that they were attempting to charge me for removal of hard rubbish I went to the property to remove the furniture myself so I would not be charged, it was already gone. This is when I saw notices advising that anyone leaving hard rubbish would incur costs, these were put up long after I vacated the property therefore there was no way I could have been aware of this.
Even after explaining this my agreed amount of compensation still was not paid. I can’t help but think this is yet another example of sneaky tactics, keeping the body corporate costs hidden until the last minute then trying to use them to further reduce the amount of compensation I receive. Unfortunately, off to VCAT.
Brad and his team were very professional in their approach to our sale. He kept in touch with us on a regular basis to keep us informed of progress and what they were doing to secure a sale for us. We sold very quickly and the process was easy. They are honest and straight forward when dealing with clients and we would highly recommend them.
The application process was streamlined and staff were very responsive. The instructions I received were clear. The tenancy video was really clever in terms of sharing important info.
Brad Teal Real Estate is a well-established real estate agency operating in Melbourne, specializing in residential property sales, management, and marketing services. With a history dating back to 1921, the company has built a reputation for connecting individuals and families with their ideal properties. Their offerings include assistance in buying, selling, and renting residential properties, as well as providing property management services for landlords.
The target market for Brad Teal Real Estate includes homeowners, potential buyers, and renters in the Melbourne area. The company’s comprehensive online platform allows users to search for properties based on various criteria, including price range, number of bedrooms, and property type. This user-friendly approach aims to streamline the property search process, making it easier for clients to find suitable real estate options in the competitive Melbourne market.