Browns Shoes is a retail company specializing in a wide range of footwear options, including shoes, boots, and sandals for women, men, and children. With an extensive collection featuring designer brands, the company aims to cater to diverse customer needs and preferences. Browns Shoes provides easy online shopping with fast shipping, making it convenient for consumers to access the latest styles and seasonal collections. Targeting families and individuals seeking quality footwear, Browns Shoes emphasizes customer satisfaction through exclusive offers and a straightforward return policy. The company's website features promotions, such as seasonal sales, allowing customers to find stylish and functional footwear at competitive prices. With a focus on delivering a seamless shopping experience, Browns Shoes is committed to meeting the footwear needs of its clientele.
Browns Shoes receives a mixed reception from customers, with a significant number expressing dissatisfaction. Many reviewers highlight issues with product quality, particularly with shoes that arrive damaged or do not meet expectations, such as scuffed items and poor interior materials.
Complaints about customer service are prevalent, with reports of unhelpful staff and frustrating return processes. However, there are also positive experiences noted, especially regarding specific locations where customers praise the friendly and efficient service provided by staff members. Some consumers appreciate the selection of shoes available, and a few report successful orders with quick delivery. Despite these positives, the overall sentiment leans negative due to the high volume of critical feedback.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.6 | 101 | 100% | -1.0 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.4 | 5 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | 5.0 | 2 |
| Dec 24 | 3.0 | 2 |
| Jan 25 | — | 0 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 5.0 | 2 |
| Apr 25 | 1.0 | 2 |
| May 25 | 1.0 | 2 |
| Jun 25 | 2.7 | 3 |
| Jul 25 | 1.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 101 most recent reviews.
“Great service and selection at the TD Square Calgary location every single time I’ve shopped there over many years”
“So much for lack of customer service and the lack of customer satisfaction”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shoes & Accessories.
| Company | Overall | Legit | Service | Website & app | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.6 out of 5 (poor) | 100 out of 100 | 2.8 out of 5 (fair) | 2.3 out of 5 (poor) | 2.5 out of 5 (poor) | −49% | 101 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.3 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.7 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: Browns Shoes is #3 of 5 on overall rating in this group. On website & app, Red Run scores higher (4.7 vs 2.3).
101 reviews of Browns Shoes. Filter by what matters to you.
Ordered a pair of Ugg ultra minis. I wanted to confirm they actually had the right size and it wasn’t a back order item, so I started an online chat. They confirmed with me that my order was received and that my size was in stock. They arrived 3 days after I ordered them. Fantastic customer service.
Sean is an amazing person who knows how to treat customers.
Ordered a pair of uggs for my moms Christmas present never received the order, called customer service. I got my refund but there was no explanation for why I never got order. Don’t order online. I ordered on the December 6th I had to call them on the 19th to get my refund.
Quick answers to the questions people ask most.
Yes, Browns Shoes is a legitimate company with a significant number of reviews reflecting real customer experiences. However, ratings vary, and some customers have reported issues with product quality and customer service.
Browns Shoes is not a scam, but some customers have reported negative experiences regarding customer service and product issues. Verified reviews indicate a mix of positive and negative feedback, emphasizing the importance of checking individual experiences.
Browns Shoes offers a wide selection of footwear, including brands like Brooks and Doc Martens. Customers have noted the variety available, though some have experienced low stock in certain sizes.
Browns Shoes accepts various payment methods, including credit cards and online payments. However, some customers have reported issues with their orders, so it's advisable to confirm during the checkout process.
Browns Shoes has a return policy in place, although customers have noted challenges with refunds and receiving the correct items. If you encounter issues, contacting customer support is recommended for assistance.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 39% of recent reviews are 4–5★ and 61% are 1–2★.
I ordered a pair of Uggs slippers Out for delivery on Dec 19 On the truck at 8 am from Telcom delivery service I never received them Tried calling Telcom On hold for over an hour Contacted Brown's On a Chat all I got were excuses Now I am out $ 142 A gift for my son Never shop online from Brown 's Terrible customer service Bad contractor for delivery
Browns does not honour Indigenous peoples' tax exemption status for online orders and deliveries to our communities. It's their 'policy'. Attention Indigenous Peoples': Boycott Brown's and contact head offices to change this policy -- boycott until it's changed.
Be so careful with this store online, they pre authorized my card 4x and I STILL haven’t gotten my money back through my credit card. Even though it will say “your address doesn’t match” yes it does, it’s browns shoes and customer service says well, that’s just too bad now isn’t it. Not our fault. DO NOT SHOP ONLINE AT THIS STORE
as I reviewed the previuos reviews and saw that brown is a terrible company I was skeptical if it is still important of me to write that Browns is a TERRIBLE HORRIBLE place to shop NEVER EVER EVER make this MISTAKE of buying at Browns,I bought $300 boots previous winter and it didn't last the season including the heel came off and the zipper broke..... it's not wearable,I went back to Browns shortly after buying to show the defect of the product and I still remembered the Great service I got from the guy when I bought it(OF COURSE HE GETS COMMISSION)but when I came back I got NASTY NASTY RACIST service and obviosly stayed with no boots
Ordered a pair of boots TWICE due to being sent returned pairs. Paid $330 a pair, now have almost $700 tied up. Boots came with scuffs, scratches and no original packaging. The tongues won’t lie properly due to all the inner packaging being removed by whoever owned them last and returned them. Reached out to customer service and was told to just continue to return and repurchase. Never again.
Hi i am writing this review regarding to a great , very detailed staff her name is zohre very loyal and precise on her jobs and taking care of customer , appreciate her jobs.
Terrible experience! I ordered a pair of boots on Nov. 26. The boots were scheduled to arrive on Dec. 6. I waited and waited. When I inquired by phone on Dec. 22, Browns said they would open an investigation. Nothing happened. I inquired again in late December, and Brown's sent a condescending email about how "frustrating" it can "when an order shows as delivered but was never received." (The order was never delivered, nor was it ever "shown as delivered.") However, Brown's again assured me that an investigation was opened with Canada Post on Dec. 22. There were no updates on the Canada Post investigation by Brown's, ever. Finally, on the 4th call to Browns on Jan. 27/22, they gave me a refund. I made a separate inquiry with Canada Post and they confirmed that no package was ever sent by Browns. I definitely don't recommend purchasing anything from this company online, ever.
Worst store to shop at, annoying customer service makes it wanting to leave right away. Shopping online gives me calamity and nobody bothering me. Also all their girls don't have a dress code. Dressed as s l u t s (st- Catherine location) and full of stupid attitude. Never again!
I had excellent customer service from Claudia Vernazza when I recently purchased 2 pairs of boots at Square One location. The boots had to be ordered. It only took a few days for them to come into the store. Process was without issues. Thank you Claudia for your help and knowledge
I brought back a defective pair of expensive UGGs.(6 weeks after I bought them) The salesgirl was extremely polite on the phone and said there would be no problem to bring them back. When I got to the store, my boots were exchanged with no discussion and both manager and salesgirl were extremely nice. One of my best store experiences in Montreal. Thank you Keela and Maoro
Very poor customer service!Mind boggling really. It took 6 days of calling ( never got through) and emailing the email address they provide to request their return shipping label. I am certain they hope customers will just give up and keep the products. Like nothing I have ever experienced and I guarantee never will again, as I will never shop at Browns!
Worst customer service! Ordered pair of womens size 8 boots for xmas, received a size 6, called right away and asked for new pair to be sent. They had to send out a postage return tag so i had to return it wrong pair first. First of all there mistake the onus is on them to correct asap. Secondly the return postage took 4 days to receive (which is a long time for an email that i had to print out, before i could return. Once in the mail , i asked if a new pair would be sent, and they said i cant get refunded until they recieve it and i would have to place a new order, after i get my refund. Confirmed they got their package bank 3 days ago, yet no refund. Called again to confirm and a girl hung up on me. Every call cost you at least 20 minutes on hold. As i type i am still on hold....
This company is the biggest piece of s--t I have ever dealt with they talk more bull---- andlie to you about your order send you a tracking # but the order never lives there wherehouse when you check your tracking # all it says is shipping info sent to FedEx so 2 weeks later and and they say FedEx has not come yet but the lady on the phone says that FedEx come every second day but have not came in 2 weeks what a f------ joke
VERY POOR SERVICE, LOST MY ORDER, AND THEY TELL ME TO CALL FEDEX AND TAKE CARE OF IT MYSELF. THEY DO NOT WANT TO REFUND MY LOST ORDER. ALWAYS DIFFERENT ANSWER EACH TIME I CALL THEM.
The worst website i have ever dealt with!!The worst website i have ever dealt with!!have placed a big order for several pairs of shoes, the order I ordered 4 pairs of shoes from this company on March 17 of this year. It took them almost a whole month to give me a tracking number but before then it took so long to receive the tracking I asked 3×'s to be refunded my money back. They keep sending me bull 💩 emails saying how sorry they were and that my order will arrive soon. I just wanted my money back. I received 1 pair out of the 4 that I ordered on july 29 and they were a size 11 which I ordered a size 10. I asked for my money back several times and they refuse to refund me my money. Than did reserch on this company and i found their help which is TWO ONE4₅₀₆₋₁₁₈₂COMPANY FINALLY DEPOSITED MY MONEY INTO MY NANK they do not stand behind the products they sell, and products not even second quality merchandise Nothing like the picture!!! Another dishonest sale💩💩💩💩💩💩💩💩💩💩💩💩💩💩
Impossible d'acheter une paire de botte par internet .Par 2 fois la compagnie annule ma transaction pour des raisons douteuse..
I feel bad for other people who had issues with their order but I didn’t have any issues with my order. I absolutely loved my shoes and the delivery was quick received the order within 3 days and I ordered one pair of B2 brand’s shoe they are comfy and liked the quality. Would recommend this website.
Browns Shoes is a retail company specializing in a wide range of footwear options, including shoes, boots, and sandals for women, men, and children. With an extensive collection featuring designer brands, the company aims to cater to diverse customer needs and preferences. Browns Shoes provides easy online shopping with fast shipping, making it convenient for consumers to access the latest styles and seasonal collections. Targeting families and individuals seeking quality footwear, Browns Shoes emphasizes customer satisfaction through exclusive offers and a straightforward return policy. The company's website features promotions, such as seasonal sales, allowing customers to find stylish and functional footwear at competitive prices. With a focus on delivering a seamless shopping experience, Browns Shoes is committed to meeting the footwear needs of its clientele.
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