Fast and prompt delivery
Fast and prompt delivery. Very competitive prices too.

Builder Depot is a prominent timber and builders' merchant based in London, specializing in a wide range of building supplies. The company offers over 15,000 products online, including high-quality timber, kitchen and bathroom fittings, joinery products, and various construction materials. With a focus on providing trade prices and quantity discounts, Builder Depot caters to both professional builders and DIY enthusiasts seeking reliable and affordable building materials. The company's user-friendly online platform allows customers to easily browse and purchase materials, while their physical stores in London provide additional access to a vast selection of products. Builder Depot is dedicated to meeting the needs of its diverse clientele by offering a comprehensive inventory and convenient shopping options, ensuring that customers can find the right supplies for their construction projects.
Builder Depot receives a generally positive reception from customers, with many praising the excellent service, great prices, and speedy delivery. Reviewers frequently highlight the timely delivery and polite drivers, contributing to a smooth transaction experience.
However, there are notable complaints regarding delivery issues, including damaged goods and instances where orders did not arrive, leading to frustrations with customer service. Some consumers report difficulties in resolving these issues, such as long wait times for replacements and challenges in communication. Despite these setbacks, the majority of feedback emphasizes satisfaction with product quality and overall service. Builder Depot is viewed favorably, though there are areas for improvement in their delivery process. Overall, the sentiment leans positive.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Delivered on time Called before arrival Was polite”
“I received the wrong flooring and the return process is a nightmare”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Services.
| Company | Overall | Legit | Delivery | Value | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.9 out of 5 (good) | 4.3 out of 5 (good) | — | 60 | |
| 2.6 out of 5 (poor) | 100 out of 100 | — | 2.3 out of 5 (poor) | 1.7 out of 5 (poor) | — | 1,129 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.1 out of 5 (good) | 4.8 out of 5 (good) | +1% | 1,000 | |
| 3.6 out of 5 (good) | 100 out of 100 | 2.6 out of 5 (poor) | 1.9 out of 5 (poor) | 3.8 out of 5 (good) | −71% | 618 | |
| 3.1 out of 5 (fair) | 100 out of 100 | 1.0 out of 5 (poor) | 1.2 out of 5 (poor) | 2.9 out of 5 (fair) | — | 596 |
Bottom line: Builder Depot is #2 of 5 on overall rating in this group. On service, Prime Property Management scores higher (4.8 vs 4.3).
60 reviews of Builder Depot. Filter by what matters to you.
Easy to find item on website. Item arrived on time. No problems
Excellent service
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Very good servis and price
Fast service
You didn't deliver the one thing i was waiting for, didn't call to offer an alternative it set me back 4 days. On the bright side your digital customer help line tried hard but in the end I had to wait for a friend and went to the store and bought one
Excellent support provided in-store about the collection process. Once logged on the system, the items were brought to my car within a few minutes. Excellent service.
The pay and collect worked very well. Indeed faultless. The forklift driver who brought my goods was both polite and considerate and helped put everything in my car. The only negative was the time spent trying to get to the parking area. The queue of vehicles was all the way on to the main road. Never seen it so congested
The stupid delivery driver signed for this himself and did not hand it to me, now it's missing and I'm out of pocket!!!
Very good service , quality good , totally recommend to my friends
Quality product and arrived on time .
Good's delivered swiftly. Excellent product. Great price.
We shop at Builders Depot very often and are always happy with the service. They offer a very large range of stock and materials, which is extremely helpful for our construction projects. The staff are always kind, professional, and ready to help. Very happy with the overall experience and highly recommended.
Rude staff and delivery driver. Lack of information provided.
Builder Depot is a prominent timber and builders' merchant based in London, specializing in a wide range of building supplies. The company offers over 15,000 products online, including high-quality timber, kitchen and bathroom fittings, joinery products, and various construction materials. With a focus on providing trade prices and quantity discounts, Builder Depot caters to both professional builders and DIY enthusiasts seeking reliable and affordable building materials. The company's user-friendly online platform allows customers to easily browse and purchase materials, while their physical stores in London provide additional access to a vast selection of products. Builder Depot is dedicated to meeting the needs of its diverse clientele by offering a comprehensive inventory and convenient shopping options, ensuring that customers can find the right supplies for their construction projects.
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