Very quick good customer service 👍🏽
Very quick good customer service 👍🏽

Builder Depot is a prominent timber and builders' merchant based in London, specializing in a wide range of building supplies. The company offers over 15,000 products online, including high-quality timber, kitchen and bathroom fittings, joinery products, and various construction materials. With a focus on providing trade prices and quantity discounts, Builder Depot caters to both professional builders and DIY enthusiasts seeking reliable and affordable building materials. The company's user-friendly online platform allows customers to easily browse and purchase materials, while their physical stores in London provide additional access to a vast selection of products. Builder Depot is dedicated to meeting the needs of its diverse clientele by offering a comprehensive inventory and convenient shopping options, ensuring that customers can find the right supplies for their construction projects.
Builder Depot receives a generally positive reception from customers, with many praising the excellent service, great prices, and speedy delivery. Reviewers frequently highlight the timely delivery and polite drivers, contributing to a smooth transaction experience.
However, there are notable complaints regarding delivery issues, including damaged goods and instances where orders did not arrive, leading to frustrations with customer service. Some consumers report difficulties in resolving these issues, such as long wait times for replacements and challenges in communication. Despite these setbacks, the majority of feedback emphasizes satisfaction with product quality and overall service. Builder Depot is viewed favorably, though there are areas for improvement in their delivery process. Overall, the sentiment leans positive.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Delivered on time Called before arrival Was polite”
“I received the wrong flooring and the return process is a nightmare”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Services.
| Company | Overall | Legit | Delivery | Value | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.9 out of 5 (good) | 4.3 out of 5 (good) | — | 60 | |
| 2.6 out of 5 (poor) | 100 out of 100 | — | 2.3 out of 5 (poor) | 1.7 out of 5 (poor) | — | 1,129 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.1 out of 5 (good) | 4.8 out of 5 (good) | +1% | 1,000 | |
| 3.6 out of 5 (good) | 100 out of 100 | 2.6 out of 5 (poor) | 1.9 out of 5 (poor) | 3.8 out of 5 (good) | −71% | 618 | |
| 3.1 out of 5 (fair) | 100 out of 100 | 1.0 out of 5 (poor) | 1.2 out of 5 (poor) | 2.9 out of 5 (fair) | — | 596 |
Bottom line: Builder Depot is #2 of 5 on overall rating in this group. On service, Prime Property Management scores higher (4.8 vs 4.3).
60 reviews of Builder Depot. Filter by what matters to you.
I ordered some 18mm Birch Plywood for a project, quality of the material is excellent and the delivery was bang on time. Shipping is a bit expensive but given the weight of the materials it seems fair. Would definitely reccommend these guys if you are looking for sheet goods etc!
Excellent communication, Very good company.
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superbly packaged ( 7.5l tub of paint), fast dispatch/ delivery, highly recommend.
Tourpret is pretty expensive so if you you need a couple of big bags of it a saving about 20% is very welcome. That is the comparison between Builder Depot and our our local supplier. Easily the cheapest. Ordered Friday afternoon delivered on Sunday and delivery charge also the most competitive. Outstanding service and a real find.
Fast delivery
LED bulbs delivered very promptly and securely packed in a rigid cardboard tube, one end of which had a plastic cap & the other wrapped in gaffa tape. Problem was when I removed the cap and tried to pull out the cardboard box containing the 10 LED spot bulbs, the end of the box was stuck on to the gaffa tape so the box fell apart and all the bulbs fell out into the tube. This meant I had to test all 10 bulbs to ensure none had been broken. Thankfully none were but it was tedious checking them all. In future, please put a covering over the back of the gaffa tape so the contents don't stick on to it and risk disintegrating on removal from the tube.
Quick delivery. Great price shower bar and fittings arrived in perfect condition. All fitted and working fine.
As usual nice and easy
Great prices, helpful staff
Had a problem and customer services sorted it right away
Used this company in the past you are amazing, from start to finish ,thank you 🙏 five stars all day long
excellent, item in stock and received quickly
Builder Depot is a prominent timber and builders' merchant based in London, specializing in a wide range of building supplies. The company offers over 15,000 products online, including high-quality timber, kitchen and bathroom fittings, joinery products, and various construction materials. With a focus on providing trade prices and quantity discounts, Builder Depot caters to both professional builders and DIY enthusiasts seeking reliable and affordable building materials. The company's user-friendly online platform allows customers to easily browse and purchase materials, while their physical stores in London provide additional access to a vast selection of products. Builder Depot is dedicated to meeting the needs of its diverse clientele by offering a comprehensive inventory and convenient shopping options, ensuring that customers can find the right supplies for their construction projects.
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