On time and safe
On time and safe

BusRental.com is a leading online platform specializing in charter bus rentals across the United States. The company offers a comprehensive range of transportation solutions, catering to various events such as school trips, corporate outings, airport transfers, weddings, and sporting events. Customers can easily obtain and compare instant quotes for a diverse fleet of vehicles, including charter buses and mini buses, all available in hundreds of cities nationwide. Utilizing advanced technology, BusRental.com provides an efficient online reservation system that allows users to book their transportation quickly and conveniently. Clients can manage their reservations, make changes, and communicate with experienced travel consultants directly from their mobile devices. The platform aims to deliver a seamless experience for both individual and group transportation needs, ensuring reliable and cost-effective bus rental solutions for any occasion.
Bus Rental receives overwhelmingly positive feedback, with many customers praising the professionalism and courtesy of the drivers. Reviewers frequently highlight the punctuality of the service, noting that buses arrive on time and drivers are friendly and accommodating.
Specific mentions of drivers like George and Kevin emphasize their exceptional service, contributing to a smooth and enjoyable experience. However, some reviews point out issues such as a driver taking an unsuitable route for a large bus and concerns about driver fatigue due to long hours without a switch. Despite these minor complaints, the overall sentiment remains highly favorable, with many customers expressing eagerness to use the service again. Overall, Bus Rental is recognized for its excellent service and reliable drivers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 499 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Apr 2022.
| Month | Average | Reviews |
|---|---|---|
| Jul 21 | 5.0 | 6 |
| Aug 21 | 5.0 | 14 |
| Sep 21 | 5.0 | 1 |
| Oct 21 | — | 0 |
| Nov 21 | 5.0 | 1 |
| Dec 21 | — | 0 |
| Jan 22 | — | 0 |
| Feb 22 | — | 0 |
| Mar 22 | 5.0 | 1 |
| Apr 22 | 4.5 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 499 most recent reviews.
“Excellent service”
“Poorly handled and poor customer service when we had problems”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Booking | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.3 out of 5 (good) | 4.2 out of 5 (good) | — | 499 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.0 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 |
Bottom line: Bus Rental is #1 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 4.2).
499 reviews of Bus Rental. Filter by what matters to you.
My salesperson, Michelle, was very helpful and available walking me through the process. The buses were new and clean. The drivers were pleasant and accommodating. Will contact Michelle for my next event.
This was our first experience with a bus charter and they were so patient with all of our questions and scatteredness. Hope we can do it again soon!
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Very On Time Service, Great Driver, Concern and listen to our needs.
Excelent experience ! Driver was very helpful and courteous. Very good driving skills.... My whole team felt safe throughout my trip.
Overall, amazing! The bus was beautiful. David, our driver was really nice and patient.
The process to rent the bus was smooth and they keep me updated with all the details leading up to the date of my trip. I received the bus driver’s information so I may get in contact with him before the time of the trip. The bus arrived on time, the driver was polite and communicated very well with us. We arrive to our destination in a timely matter.
Mr james was beyond a great driver. His hospitality was fabulous. We will be requesting him for next year comp
I rented with this company because they had such a high rating. Our booking went smooth and when we had to change our pick-up spot, that happened with no problem. However. When it came time for the bus to arrive, it never did. We were on the phone several times with the dispatcher with no change in the bus arriving. When we finally got the bus driver's phone number, they didn't answer. 30 minutes past the pick up time, there was still no bus and we finally canceled the charter altogether. We were late to our company event AND we had to put together another means of transportation. We found out that the bus driver was still busy with their last client. This is an extremely unprofessional way to handle things. If you are going to be late, make sure there are enough drivers to serve all your clients with the same care and attention. If you are going to be late (as in 10 minutes late) let us know. There is no reason that the client should be made to wait (who knows how long it would have actually taken) for a pick-up time that they had already paid for. Poorly handled and poor customer service when we had problems. We were on the phone and on hold for a long time and our problems weren't even addressed. We will be strongly requesting a full refund and not using this company again.
The reports I received from the passengers are all very positive and everyone was very pleased.
Good Job everything went as planned.
Great experience all the way around. Easy reservation, prompt return of phone calls and a great driver. It was for a birthday trip and it worked out perfectly.
Driver was early, courteous and friendly. Arrived at venue a little early - which was great, and was waiting for us at the end of our event.
BusRental.com is a leading online platform specializing in charter bus rentals across the United States. The company offers a comprehensive range of transportation solutions, catering to various events such as school trips, corporate outings, airport transfers, weddings, and sporting events. Customers can easily obtain and compare instant quotes for a diverse fleet of vehicles, including charter buses and mini buses, all available in hundreds of cities nationwide. Utilizing advanced technology, BusRental.com provides an efficient online reservation system that allows users to book their transportation quickly and conveniently. Clients can manage their reservations, make changes, and communicate with experienced travel consultants directly from their mobile devices. The platform aims to deliver a seamless experience for both individual and group transportation needs, ensuring reliable and cost-effective bus rental solutions for any occasion.
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