Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	4.7	499	100%		● Low

4.7 / 5 overall

499 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Apr 2022.

Last 3 months: 4.6▼ 0.4
12-month avg: 4.9
All-time: 4.7
Category avg: 4.2

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Booking	Delivery	Trend	Reviews
Bus RentalThis company	4.7 out of 5 (good)	100 out of 100	4.7 out of 5 (good)	4.3 out of 5 (good)	4.2 out of 5 (good)	—	499
BJS Home Delivery	4.5 out of 5 (good)	100 out of 100	4.6 out of 5 (good)	—	4.6 out of 5 (good)	—	1,999
DB Schenker Sverige	4.1 out of 5 (good)	100 out of 100	4.5 out of 5 (good)	—	—	—	1,000
ThePackengers	4.4 out of 5 (good)	100 out of 100	4.3 out of 5 (good)	—	4.3 out of 5 (good)	—	1,000
Tesla	1.9 out of 5 (poor)	100 out of 100	1.7 out of 5 (poor)	1.0 out of 5 (poor)	1.2 out of 5 (poor)	—	1,000

Bottom line: Bus Rental is #1 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 4.2).

Erin

1 review

Oct 9, 2019

If I could leave 0 stars I would

If I could leave 0 stars I would. I requested a charter for an event based on a quote that they provided me 12 days before my event. When a week passed without receiving confirmation, I reached out to my sales rep by phone. He informed me in no uncertain terms that, while they had not finalized the booking, they would honor the fare quoted, and that I should I proceed with my plans. So imagine my surprise when at the close of business (approximately 6pm) on the Tuesday before my event scheduled on Saturday, I received an email from a completely different sales rep informing me that they in fact would not be honoring the fare, saying it would cost nearly 50% more than the price I was promised, and demanding that I inform them immediately if I would accept these extortionate terms. As they had cleverly timed this email for the close of business, I could not get the sales representative who sent the email on the phone. So in essence, they attempted to extort an additional $300+ from me, knowing that they were leaving me only THREE DAYS to find a replacement. Now they will correctly point out that their contract says reservations and pricing are not set and subject to change until you receive confirmation. However, their sales representative told me explicitly over the phone that my price would not increase, thereby robbing me of an additional week in which I could have been searching for a replacement. I cannot for the life of me imagine why they thought leaving me with three days notice after explicitly promising me that price would not increase is acceptable, but I disagree. As I attempted to make my reservation 12 days in advance, they had no reason to take the actions that they did, and their sales representative lied to me on the phone in order to keep me on the line so they could try and force me to pay nearly 50% more than I had agreed to by limiting my time to find a replacement. It frankly amounts to a shakedown. I will never so much as attempt to do business with this company again, and I am posting this review to warn others that they will engage in deceptive behavior to provide you with the lowest quote, and then force you pay far more.

Report

Month	Average	Reviews
Jul 21	5.0	6
Aug 21	5.0	14
Sep 21	5.0	1
Oct 21	—	0
Nov 21	5.0	1
Dec 21	—	0
Jan 22	—	0
Feb 22	—	0
Mar 22	5.0	1
Apr 22	4.5	4

Bus Rental reviews & trust report

Bus Rental has a positive customer experience.

Best for

Watch out for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 470 positive reviews

Top complaintsof 20 negative reviews

How it compares

Reviews

Customer reviews (499)

Exceeded our expectations

Good value for the money

Ram in the Bush with Quality Service

Alternatives to Bus Rental

BJS Home Delivery

DB Schenker Sverige

ThePackengers

Tesla

Gruppo Autotorino

Argus Car Hire

The CrowdTrust Experience⭐

Carefree experiences most important and…

Nice bus

Customer service was terrible

Excellent service

Great and reliable service, 10/10 would use again

IT WAS VERY DIFFICULT TO COMMUNICATE…

Driver was on time

Good

I just wanted to inform you that are…

Excellent service!

If I could leave 0 stars I would

Great service!

Great driver, terrible everything else.

Service excellent

From making the reservation to the…

Everything went smooth from booking the…

driver right on time

About Bus Rental

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