Bychoice Estate Agents is a prominent estate and letting agency operating in Suffolk, with branches located in Sudbury, Haverhill, and Bury St Edmunds. The company specializes in a comprehensive range of property services, including buying, selling, renting, and letting residential properties. Bychoice aims to serve homeowners, prospective buyers, and tenants by providing expert guidance and support throughout the property transaction process. With a focus on delivering a modern and versatile approach to real estate, Bychoice Estate Agents caters to a diverse clientele looking for residential properties in the local market. Their services encompass property valuations, marketing strategies, and management solutions, ensuring that clients receive tailored support to meet their specific needs. Bychoice is committed to being a reliable resource for anyone interested in the Suffolk property market.
Bychoice Estate Agents generally receives high praise for their helpfulness and effective communication throughout the property buying process. Reviewers frequently commend the staff, particularly individuals like Olivia and Amelia, for their dedication and support, often noting that they go above and beyond to assist clients.
Many customers appreciate the smoothness of transactions and the proactive updates provided during their dealings. However, a notable minority of reviews express dissatisfaction, citing issues such as unprofessional behavior, lack of follow-up, and misleading information regarding property availability. Some consumers report frustrating experiences with the Sudbury branch, indicating a disconnect in service quality. Overall, while the majority of feedback is positive, there are significant concerns that potential clients should consider.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 52 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 5.0 | 2 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | 5.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | 5.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 52 most recent reviews.
“Very helpful from 1st viewing to exchange”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
 | 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 52 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: Bychoice Estate Agents is #4 of 5 on overall rating in this group.
52 reviews of Bychoice Estate Agents. Filter by what matters to you.
Despite a number of particularly challenging events, the staff at Bychoice in Haverhill proved to be professional, supportive and upbeat throughout, which resulted in the sale going through. I’m very grateful to Matt, Mel, Keeleigh and Jordan for their continued efforts over the past few months. I definitely recommend Bychoice Haverhill to rent or sell your house.
Jordan has been absolutely brilliant, a massive credit to the company. I have just finalised a very difficult sale of my house and Jordan has gone above and beyond to assist and make the process as smooth as possible! I cannot thank him enough for all of his efforts, highly recommend! Charlie
Keeleigh, Jordan, Matt and Mel are amazing at what they do. I had a very difficult sale and they really pushed it trough. Outstanding professional understanding reliable and patient. I can’t praise them enough.
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The Haverhill ByChoice team helped sell our house which completed in 2022. From the initial meeting with Matt to the ongoing support from from Keeleigh , the Team offered the best Estate Agent service I have ever experienced. Keeleigh went above and beyond her role to ensure our sale proceeded as planned, especially when ongoing queries became problematic, which was very much appreciated during a stressful time. I would highly recommend Bychoice if anyone is looking for a an estate agent to sell their property and would certainly not hesitate in using them again in the future due to the excellent service provided!
Jordan at Bychoice Haverhill was very helpful whilst looking for our first home. Through out the whole process of us buying a house he was very supportive and was quick to respond to any questions asked. Thanks again Jordan, would highly recommend
The agent I dealt with at Bychoice was professional and provided regular updates. I was happy with the advice provided and the agent steered me through the process of the sale, as it was not a process with which I was familiar. From start to finish I found Bychoice to be excellent
Listing the property was easy and it sold in days. The whole process was really easy because of Matt and the team.
Brilliant communication and assistance with our purchase from start to finish. Thank you Keeleigh, Matt, Jordan and the whole team
Bury st Edmunds team have been a pleasure to deal with and sold our house not once but twice within the space of a few days. They have always been friendly and helpful. Thank you from Lucy and Danny
The Bury St Edmunds team are fantastic! From start to finish, they have been by our side and keeping us going with our sale. Not sure what number house this sale was as there have been a few, but each time we receive the same impeccable service. Thank you guys! Best wishes, Jane and John
Had to rent for a few months for the 1st time, spoke to the team who were very helpful who put me over to Melanie looks after the rental side of things. I found Melanie very understanding, responsive to finding me a place quickly, process was very smooth and throughout my stay found melanie to be very professional, proactive, always very helpful, and polite to deal with. Would recommend anyone looking to rent to ho see Melanie.
The staff at ByChoice in Haverhill were wonderful. Matt, Keeleigh and Jordan dealt with our house sale and could not have been more helpful. Answering our questions, listening to our worries and generally helping in every way. Other staff there were also helpful if the three people mentioned above were not available. Our solicitors, were the most worry, little or no communication from their end and seemingly making the task of selling our house unnecessarily complicated. Hopefully we will not have to move again, but we would definitely choose ByChoice to help us. We are settled now, our thanks to you all for your help and kindness
Excellent service! I competed on a purchase with Bychoice in December 2021, throughout the whole process the team at Bychoice have been so good. Communication has been excellent, prompt and helpful. Booking the original viewings was so straightforward. During the purchase they communicated effectively with all parties so I could book in trades people and surveys. They even transported documents to me at work so we could complete before Christmas. Thoroughly recommend.
Incredible service! We're so grateful to Keeleigh for her amazing customer service, she was there for us every step of the way. She was instrumental in finding the right property for us and provided helpful advice (and sometimes comfort!) throughout the whole process. COVID made buying a house a lengthy process but no matter what the setback Keeleigh did everything to find us the right place. We also want to say thank you to Matt for his help in the process as well. He was very professional and provided friendly service. We seriously can't recommend ByChoice enough - compared to other estate agents in the area they really did go above and beyond! Thank you both, we're very happy in our new home and you've made that a reality. Dan and Gabs
Olivia at By Choice was impeccable throughout the whole process. We hit quite a few hurdles with our solicitors and finding middle ground with the vendors, Olivia negotiated successfully for both sides. All problems that arose, Olivia dealt with swiftly and efficiently. Thank you for your patience and your kind spirit, definitely helped my stress levels!
Super friendly, Jordan made the whole process of buying a house very smooth and transparent - he was there each time we needed him; praise to his patience :D 5/5!
Used by choice to sell our property and what a star Jordan and his work colleagues were in dealing with our sale after it having to go back on the market three times through no fault of there’s. Would I use them again, would I recommend them - absolutely.
We recently used ByChoice to sell our property and I would never go with another estate agent again. From start to finish they were all fantastic. Our file was manned at all times even if someone was on holiday or sick. We had regular updates which we appreciated at a very stressful time and we were always made to feel in the loop. ByChoice sold our house after one week of being on the market and were professional at all times. They trusted us to make the decisions we wanted to and we trusted them to do their side and they didn’t let us down. Moving house is extremely stressful but they gave us 100% and they are all worth their weight in gold. We were particularly impressed with Jordan who was our main point of contact, Matt who produced our photos and videos for the sale and Keeleigh who was always there to answer and questions and chase things up. We honestly wouldn’t recommend anyone else in Haverhill apart from them. Thank you ByChoice.
Bychoice Estate Agents is a prominent estate and letting agency operating in Suffolk, with branches located in Sudbury, Haverhill, and Bury St Edmunds. The company specializes in a comprehensive range of property services, including buying, selling, renting, and letting residential properties. Bychoice aims to serve homeowners, prospective buyers, and tenants by providing expert guidance and support throughout the property transaction process. With a focus on delivering a modern and versatile approach to real estate, Bychoice Estate Agents caters to a diverse clientele looking for residential properties in the local market. Their services encompass property valuations, marketing strategies, and management solutions, ensuring that clients receive tailored support to meet their specific needs. Bychoice is committed to being a reliable resource for anyone interested in the Suffolk property market.
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