Bychoice Estate Agents is a prominent estate and letting agency operating in Suffolk, with branches located in Sudbury, Haverhill, and Bury St Edmunds. The company specializes in a comprehensive range of property services, including buying, selling, renting, and letting residential properties. Bychoice aims to serve homeowners, prospective buyers, and tenants by providing expert guidance and support throughout the property transaction process. With a focus on delivering a modern and versatile approach to real estate, Bychoice Estate Agents caters to a diverse clientele looking for residential properties in the local market. Their services encompass property valuations, marketing strategies, and management solutions, ensuring that clients receive tailored support to meet their specific needs. Bychoice is committed to being a reliable resource for anyone interested in the Suffolk property market.
Bychoice Estate Agents generally receives high praise for their helpfulness and effective communication throughout the property buying process. Reviewers frequently commend the staff, particularly individuals like Olivia and Amelia, for their dedication and support, often noting that they go above and beyond to assist clients.
Many customers appreciate the smoothness of transactions and the proactive updates provided during their dealings. However, a notable minority of reviews express dissatisfaction, citing issues such as unprofessional behavior, lack of follow-up, and misleading information regarding property availability. Some consumers report frustrating experiences with the Sudbury branch, indicating a disconnect in service quality. Overall, while the majority of feedback is positive, there are significant concerns that potential clients should consider.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 52 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 5.0 | 2 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | 5.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | 5.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 52 most recent reviews.
“Very helpful from 1st viewing to exchange”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
 | 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 52 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: Bychoice Estate Agents is #4 of 5 on overall rating in this group.
52 reviews of Bychoice Estate Agents. Filter by what matters to you.
I would like to say a BIG thank you to Olivia and Becky from your Sudbury branch on frequent updates on current and upcoming properties to the market. Myself and my partner really do appreciate all the hard work your both doing.
Jordan was in charge of our recent purchase and he was nothing but professional and by far the most helpful person in regards to our move always had answers to any queries and if he never then he went out of his was to gain this information for me. I would 100% recommended to a friend. Thanks again
Being a first time buyers, Jordan and his team from Haverhill were really helpful in everysingle aspect of the purchase. Even during the time of lockdown their services and work rate was 100%. Keeping me up to date with all the important Info. regarding the purchase and effective communication. Thank you again to jordan and his team for making this purchase successful.
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Professional, friendly, approachable team. In what was a long and sometimes difficult process Jordan always communicated what was going on, chased things up and always came back to me. Would recommend the Haverhill ByChoice team
The most personable and proactive agent we found in the local area. They worked really hard to secure the sale of our house and ensure the chain we were in completed before the stamp duty window changed. We’d highly recommend them to any potential buyers / sellers.
So glad we chose By choice to sell our house . Jordan from the Haverhill branch looked after us very well and took a lot of stress away for us. Very professional manner with updating us on viewings and the sale procedure.Highly recommended. Mr & Mrs Boon
Bychoice sold our property back in September 2020 and we would highly recommend them; the rate was competitive, they always showed up for viewings with plenty of time and throughout the selling process they kept us up-to-date with regular progress reports and were always quick to answer any of our queries whether by phone or email. We dealt specifically with Charlotte Bailey and she was fantastic. Professional, but also friendly, she made the whole process (which at times was complicated by our buyers solicitors) a lot less stressful! Thank you Charlotte.
We have been buying a property listed by By Choice and it has been a bit of a complicated case (by no fault of the estate agents). We are also first time buyers, so this is completely new to us. I honestly cannot recommend by choice enough. The whole way through the team have been so on the ball, even more so than our solicitor! Charlotte & Abi, in particular, have been amazing. They are so knowledgeable, friendly, hard working, personable and professional. The communication we had with them the whole way through was outstanding and I really believe they have gone above and beyond in their roles. They explain everything clearly, to make sure we understand but don’t patronise. They’re both a real asset to by choice and when we come to sell our property I wouldn’t look to go anywhere else. Thank you!
I have bought and sold many times over the years. I Have found Bychoice honest, straightforward and friendly to deal with.
Olivia and Ted dealt with the purchase of our house. They looked after us every step of the way, with nothing being too much trouble. They chased up queries so that we didn’t have to and ensured that our experience came with as little stress as possible. They we professional, efficient and always engaging and friendly. We now have a beautiful dream home and are so incredibly grateful! Thank you :)
Bychoice Estate Agents is a prominent estate and letting agency operating in Suffolk, with branches located in Sudbury, Haverhill, and Bury St Edmunds. The company specializes in a comprehensive range of property services, including buying, selling, renting, and letting residential properties. Bychoice aims to serve homeowners, prospective buyers, and tenants by providing expert guidance and support throughout the property transaction process. With a focus on delivering a modern and versatile approach to real estate, Bychoice Estate Agents caters to a diverse clientele looking for residential properties in the local market. Their services encompass property valuations, marketing strategies, and management solutions, ensuring that clients receive tailored support to meet their specific needs. Bychoice is committed to being a reliable resource for anyone interested in the Suffolk property market.
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