Castles Estate Agent is a property services company based in the United Kingdom, specializing in residential sales and lettings. The company offers a comprehensive range of services including property valuation, marketing, and management, catering to both buyers and sellers in the real estate market. With a focus on providing personalized support, Castles Estate Agent aims to facilitate smooth transactions for clients looking to navigate the complexities of property dealings. The target market for Castles Estate Agent includes first-time homebuyers, experienced investors, and landlords seeking professional management services. By leveraging their knowledge of the local property landscape, the company assists clients in making informed decisions related to their real estate needs. Castles Estate Agent is committed to delivering reliable service and fostering relationships built on trust and transparency.
Castles Estate Agent receives a generally positive reception, with many reviewers praising the professionalism and efficiency of their staff. Customers highlight the exceptional service provided by team members like Eleanor, Colin, and Natasha, who are noted for their helpfulness during property viewings and throughout the buying or renting process.
Reviewers appreciate the smooth communication and the proactive approach in moving transactions along, particularly mentioning agents like Stephen and Gentian. However, a significant number of negative reviews express frustration regarding deposit issues, with multiple customers reporting difficulties in retrieving their deposits and feeling mistreated by staff at various branches.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 57 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Dec 2024.
| Month | Average | Reviews |
|---|---|---|
| Jan 24 | 5.0 | 1 |
| Feb 24 | 4.5 | 2 |
| Mar 24 | — | 0 |
| Apr 24 | — | 0 |
| May 24 | 5.0 | 1 |
| Jun 24 | — | 0 |
| Jul 24 | 5.0 | 1 |
| Aug 24 | 5.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 57 most recent reviews.
“Throughout the application process she is very helpful and friendly and responded promptly and clearly to enquiries w...”
“In our experience, Castles Palmers Green should be avoided if you are a seller or buyer”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
 | 4.3 out of 5 (good) | 67 out of 100 | 4.1 out of 5 (good) | — | 57 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: Castles Estate Agent is #4 of 5 on overall rating in this group. On service, My Home Move Conveyancing scores higher (4.8 vs 4.1).
57 reviews of Castles Estate Agent. Filter by what matters to you.
Viewed a property last Saturday with Natasha … she was very welcoming, smart & professional . The property was beautiful but just not in the right place - a real shame - I wish Natasha good luck at Castles she is a real asset .
I met Natasha from castles earlier who was very welcoming and very professional with her knowledge of the area and ideas of how I could improve the house. The whole process of finding a house I liked, and the flexibility of being able to view it was made easier by Castles customer care
Viewed some properties with Natasha today and she was really helpful an answered all my questions Highly recommend
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Viewed a property with Natasha recently. She's very professional, helpful & friendly. Would highly recommend.
Had a good viewing with Natasha earlier today.
Natasha showed us around the Queen Elizabeth Drive property. She was very friendly and smiley from the start. Had a minor difficulty getting into the building but nothing too bad and she apologised. She offered us either the stairs or lift which was a great way to mention the property had both options. Inside, we were confidently led through the rooms and storage spaces of the property and Natasha was great at giving us time and space to explore a bit more ourselves. There were a few questions (some rather odd albeit) that she was unable to answer at the present time but noted them down and seems positive in her ability to find the answers for us. She presented herself well and was very easy to talk to, being relatable yet professional. It was my first viewing and I feel it was a very good one.
Just viewed a bungalow in Brighton Road with Natasha was excellent. Very professional and warm. She spent time explaining key features of the property and answered all the questions which really helped Excellent and timely service.
Just viewed a bungalow in Brighton Road with Natasha. she was very professional, service was excellent and she got the bright future ahead.
Had a viewing with Natasha today on a property in Guildford. She was amazingly helpful, polite and professional. Answered all my questions and did her best to sell the property, pointing out all the important points. I couldn’t recommend her enough, one of the nicest most polite and viewings I’ve ever had. Thank you Natasha.
We had a viewing for one of the property with Castles. The property wasn't up to the expectation, but our agent Natsha, she was such a darling. She was very friendly, easy to talk to, super sweet and very informative. Originally my wife and I, we wanted to buy a house here in Guildford, however, due to our budget we started looking for flats. When I mentioned this to Natasha she opened our eyes by recommending us nearby towns where it is convenient for both my wife and I for daily commute. Despite not liking the flats we organised for viewing, I am glad that I had Natasha for the viewings. Thank you Natasha!!
We had viewing yesterday which was hosted by Natasha. She was brilliant!!! She was friendly and very welcoming.she is an asset to a company. It was pleasure to meet her yesterday.
Met with Natasha and she was excellent. Very bright and a joy to meet. Thank you very much! Thanks Tom.
Natasha Was very welcoming and charming. Service was excellent.
We met Natasha at Ellen Place in Aldershot. She was very friendly and approachable. She was knowledgeable on the property and answered our questions effectively. She has been one of the best sales consultant/estate agents I have come across. It was a great experience thank you once again Natasha. Mr A Rai
We had just a view with Natasha for a property in selling at Ellen Close. Natasha was very kind, polite and professional. She answered to all our questions and suggesting a few other options that may suite for us
Miss Natasha Persaud-Williams of Castle Estate Agents, met with us at the property. She was very welcoming. We inquired about various points and she took time to respond to them. She has given us sufficient time to wander around the property and she respected our opinions. We’re very happy with our viewing experience
Natasha, Was Incredibly helpful and made the viewing an enjoyable experience. I am sure she is a credit to her company and herself Regards Peter Amond Pete
Castles Estate Agent is a property services company based in the United Kingdom, specializing in residential sales and lettings. The company offers a comprehensive range of services including property valuation, marketing, and management, catering to both buyers and sellers in the real estate market. With a focus on providing personalized support, Castles Estate Agent aims to facilitate smooth transactions for clients looking to navigate the complexities of property dealings. The target market for Castles Estate Agent includes first-time homebuyers, experienced investors, and landlords seeking professional management services. By leveraging their knowledge of the local property landscape, the company assists clients in making informed decisions related to their real estate needs. Castles Estate Agent is committed to delivering reliable service and fostering relationships built on trust and transparency.
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