CosmeticRx is an online telehealth platform that specializes in providing prescription dermatological treatments, including Latisse and Retin-A (Tretinoin), at competitive prices. The company is committed to delivering high-quality care through a team of Board-Certified dermatologists who prescribe medications tailored to individual needs. Customers can expect fast shipping, with products dispatched directly to their homes within 24 hours of approval. Targeting individuals seeking effective solutions for cosmetic concerns, such as eyelash enhancement and skincare, CosmeticRx aims to make prescription treatments accessible and convenient. By leveraging a user-friendly online platform, the company streamlines the process of obtaining essential dermatological products. With a focus on customer satisfaction, CosmeticRx emphasizes both affordability and ease of access, catering to a growing market of consumers looking for reliable telehealth options in the beauty and skincare sector.
Cosmeticrx receives a mixed response from consumers, with many praising the ease of service and helpful staff, particularly when navigating Groupon orders. Reviewers highlight that consultations are generally quick and straightforward, contributing to a positive experience for some.
However, a significant number of customers express frustration over poor customer service, particularly regarding issues with order fulfillment and billing discrepancies. Complaints about unauthorized charges and unresponsive support are prevalent, with several users reporting difficulties in canceling subscriptions or receiving their medications. Additionally, concerns about product safety and quality have been raised, including reports of damaged packaging.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 324 | 100% | -1.9 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.0 | 6 |
| Oct 24 | 2.5 | 11 |
| Nov 24 | 2.3 | 9 |
| Dec 24 | 3.2 | 9 |
| Jan 25 | 4.2 | 39 |
| Feb 25 | 4.6 | 99 |
| Mar 25 | 4.2 | 44 |
| Apr 25 | 4.1 | 22 |
| May 25 | 3.8 | 43 |
| Jun 25 | 2.8 | 21 |
| Jul 25 | 1.5 | 17 |
| Aug 25 | 1.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 324 most recent reviews.
“The processing was easy, customer service was amazing and everything was delivered fast”
“VERY POOR CUSTOMER SERVICE”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pharmacies.
| Company | Overall | Legit | Service | Value | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.8 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 2.6 out of 5 (poor) | 3.0 out of 5 (fair) | −14% | 324 |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | 5.0 out of 5 (good) | — | 1,000 |
Bottom line: Cosmeticrx is #3 of 5 on overall rating in this group. On quality, Rula scores higher (5.0 vs 3.0).
324 reviews of Cosmeticrx. Filter by what matters to you.
The first order had a couple glitches, but not because of the staff. The staff reached back to me very quickly and got it all taken care of. They were very friendly and very courteous. I love the Tirzepatide and it’s working wonderfully.
The processing was easy, customer service was amazing and everything was delivered fast!
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I had a pleasure speaking to Melissa this morning. She provided great customer service. She was able to get my question resolved swiftly. Will definitely recommend cosmeticrx to family and friends.
I have been a customer with Cosmeticrx for over 5 years without any issues. Yes, they're slow to respond to emails. But, when they do, you receive a notification via email. You can call them and speak with a live person. May have to wait a bit, but you will speak to a live person. Keep on top of your Rx and order and be the boss of your own health. They have authentic products, genuine medical staff and affordable pricing. I order Latisse and Semaglutide from them without any issues for a long time.
Spoke to Chelsea, she was very nice. Told me what I had to do. .Hopefully I will get my injection soon.
The process has been pretty standard so far. I haven’t gotten my medication yet but I’m hoping shipping will be fast. I do wish they would’ve told me that I needed to get bloodwork done. Thankfully, I already had labs done recently so it didn’t slow down the process but something to consider. They could definitely do a better job at explaining and outlining the steps needed before medication gets shipped out because there are definitely more steps to the process that they don’t tell uou about upfront. The monthly refill pricing was Also the best I’ve seen though
I filled out the online questionnaires and they got back to me within 3-5 days. I asked my PCP to run a lipid panel for the required test for the prescription they did great job explaining autopay moving into the future.
directions were not super clear but otherwise everything was easy and smooth to get my prescription!
Pricing affordable, weight loss product shipped in 24 hours of script on time , customer service helpful Had a slight delay in receiving the medication that was sent in mail was delayed 2weeks but finally received 👍🏻👍🏻 Cathy French
Order process went smooth waiting for delivery.
Great customer service and great product.
I'm giving 4 stars ONLY because I have not had my first medication shipment, but so far so good! I contacted customer service and reached Maritza after I hadn't heard beach regarding my consultation. She was super pleasant and helpful, advising what I needed to send over to complete the process. She also gave me a discount on upcoming refills. I'm hoping everything is a seamless as it seems to have gone so far. At the present I am happy with my experience.
CosmeticRx is an online telehealth platform that specializes in providing prescription dermatological treatments, including Latisse and Retin-A (Tretinoin), at competitive prices. The company is committed to delivering high-quality care through a team of Board-Certified dermatologists who prescribe medications tailored to individual needs. Customers can expect fast shipping, with products dispatched directly to their homes within 24 hours of approval. Targeting individuals seeking effective solutions for cosmetic concerns, such as eyelash enhancement and skincare, CosmeticRx aims to make prescription treatments accessible and convenient. By leveraging a user-friendly online platform, the company streamlines the process of obtaining essential dermatological products. With a focus on customer satisfaction, CosmeticRx emphasizes both affordability and ease of access, catering to a growing market of consumers looking for reliable telehealth options in the beauty and skincare sector.
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