CosmeticRx is an online telehealth platform that specializes in providing prescription dermatological treatments, including Latisse and Retin-A (Tretinoin), at competitive prices. The company is committed to delivering high-quality care through a team of Board-Certified dermatologists who prescribe medications tailored to individual needs. Customers can expect fast shipping, with products dispatched directly to their homes within 24 hours of approval. Targeting individuals seeking effective solutions for cosmetic concerns, such as eyelash enhancement and skincare, CosmeticRx aims to make prescription treatments accessible and convenient. By leveraging a user-friendly online platform, the company streamlines the process of obtaining essential dermatological products. With a focus on customer satisfaction, CosmeticRx emphasizes both affordability and ease of access, catering to a growing market of consumers looking for reliable telehealth options in the beauty and skincare sector.
Cosmeticrx receives a mixed response from consumers, with many praising the ease of service and helpful staff, particularly when navigating Groupon orders. Reviewers highlight that consultations are generally quick and straightforward, contributing to a positive experience for some.
However, a significant number of customers express frustration over poor customer service, particularly regarding issues with order fulfillment and billing discrepancies. Complaints about unauthorized charges and unresponsive support are prevalent, with several users reporting difficulties in canceling subscriptions or receiving their medications. Additionally, concerns about product safety and quality have been raised, including reports of damaged packaging.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 324 | 100% | -1.9 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.0 | 6 |
| Oct 24 | 2.5 | 11 |
| Nov 24 | 2.3 | 9 |
| Dec 24 | 3.2 | 9 |
| Jan 25 | 4.2 | 39 |
| Feb 25 | 4.6 | 99 |
| Mar 25 | 4.2 | 44 |
| Apr 25 | 4.1 | 22 |
| May 25 | 3.8 | 43 |
| Jun 25 | 2.8 | 21 |
| Jul 25 | 1.5 | 17 |
| Aug 25 | 1.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 324 most recent reviews.
“The processing was easy, customer service was amazing and everything was delivered fast”
“VERY POOR CUSTOMER SERVICE”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pharmacies.
| Company | Overall | Legit | Service | Value | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.8 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 2.6 out of 5 (poor) | 3.0 out of 5 (fair) | −14% | 324 |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | 5.0 out of 5 (good) | — | 1,000 |
Bottom line: Cosmeticrx is #3 of 5 on overall rating in this group. On quality, Rula scores higher (5.0 vs 3.0).
324 reviews of Cosmeticrx. Filter by what matters to you.
Couldn’t figure out how to redeem my Groupon. The staff was helpful & polite while navigating through the process all via email. Consultation was easy and was put on a higher dose since I was already on 1.7mg. Thanks for your help in my weight loss journey.
This is my first time using CosmeticRX.com. Overall the process has been very easy. A couple of days after submitting the online mental health/ history questionnaire I received a phone call to verify my order. Chelsea was very professional on the phone. I’ve been especially excited that this company also does the GLP -1 medications. It’s a one stop shop. Looking forward to getting my meds!
I was on Ozempic for one year until insurance stopped covering it. I looked into several companies offering the compound. Most of them wanted me to participate in a full weight loss program in addition to paying for the medication. I do not need a program or the extra cost of one. Cosmeticrx is exactly what I was looking for and at the lowest cost. I had already been taking it and needed a higher dose than the starting dose and it was not a problem, as all doses cost the same. The two times I have had to call, the people who answer the phone are kind and efficient.
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Amazing experience! Very easy . Would do again.
This website saved me, I been struggling in the gym and with hunger pains. I was able to get the help I needed to complete my goal.
This is my first time using CosmeticRX.com it has been a very easy process. Within minutes of placing my order, I received a phone call to verify my order and provide shipping details.
So far the customer service has been excellent. I’m looking forward to using the products.
Great customer service, variety of choices on discount items .
Very good customer service and speedy service !
Customer service outstanding. Thank you
So easy and simple to get GLP 1 for CosmeticRx.
Process was quick and easy. They kept me informed and notified me within 24 hours of additional needs to process my script.
I spoke with Chelsea and she was super friendly, helpful, and knowledgeable. She gave me a great discount and definitely gave me my information to proceed. I’m very excited and can’t wait to continue.
So far, I have to say that my experience has been awesome. I called. I spoke to a representative. She was extremely helpful and super friendly. I can’t wait to get my product and begin my weight loss journey.
Amazing customer service!! Medication helped me so much with my weight loss journey when nothing else did. 10/10 deff recommend.
My experience has been great so far, very fast and always very easy to communicate with
CosmeticRx is an online telehealth platform that specializes in providing prescription dermatological treatments, including Latisse and Retin-A (Tretinoin), at competitive prices. The company is committed to delivering high-quality care through a team of Board-Certified dermatologists who prescribe medications tailored to individual needs. Customers can expect fast shipping, with products dispatched directly to their homes within 24 hours of approval. Targeting individuals seeking effective solutions for cosmetic concerns, such as eyelash enhancement and skincare, CosmeticRx aims to make prescription treatments accessible and convenient. By leveraging a user-friendly online platform, the company streamlines the process of obtaining essential dermatological products. With a focus on customer satisfaction, CosmeticRx emphasizes both affordability and ease of access, catering to a growing market of consumers looking for reliable telehealth options in the beauty and skincare sector.
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