Very friendly and helpful fitter…
Very friendly and helpful fitter explained everything and price excellent service

Digital Direct, operating under the domain ddaerials.com, is a family-run business specializing in TV aerial and satellite dish installations. The company provides a range of services, including same-day installation, repairs, wall mounting, Wi-Fi setup, and CCTV installation. With a focus on delivering transparent quotes and impartial advice, Digital Direct aims to meet the connectivity needs of residential customers throughout Birmingham, West Midlands, Worcestershire, Warwickshire, and South Staffordshire. The company's team of local engineers is dedicated to ensuring optimal signal reception and customer satisfaction. Digital Direct stands out for its commitment to affordability and reliability, offering free estimates without hidden charges. Catering to homeowners seeking efficient solutions for their TV, Wi-Fi, and security needs, Digital Direct delivers prompt and professional service tailored to individual requirements.
Digital Direct - Switched On consistently receives high praise from customers, boasting an impressive average rating of 5.0/5. Reviewers highlight the excellent service, with many noting the professionalism and friendliness of the staff.
The engineers are commended for their efficiency, quick installations, and clear communication, often providing honest advice and multiple options for resolving issues. Customers appreciate the tidy workmanship and competitive pricing, with many expressing their intent to recommend the company to others. The overall sentiment reflects a strong satisfaction with the service provided, making Digital Direct - Switched On a highly recommended choice for home services.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 5.0 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 21 |
| Sep 24 | 4.9 | 17 |
| Oct 24 | 4.8 | 20 |
| Nov 24 | 4.9 | 19 |
| Dec 24 | 5.0 | 25 |
| Jan 25 | 5.0 | 23 |
| Feb 25 | 5.0 | 22 |
| Mar 25 | 5.0 | 13 |
| Apr 25 | 5.0 | 22 |
| May 25 | 5.0 | 21 |
| Jun 25 | 5.0 | 16 |
| Jul 25 | 4.9 | 17 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great communications from the call handler and engineer”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electrical Services.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | +1% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.4 out of 5 (good) | 5.0 out of 5 (good) | +3% | 423 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 2.2 out of 5 (poor) | 4.5 out of 5 (good) | — | 150 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | — | 88 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | — | 59 |
Bottom line: Digital Direct - Switched On is #1 of 5 on overall rating in this group.
500 reviews of Digital Direct - Switched On . Filter by what matters to you.
Very friendly and helpful fitter explained everything and price excellent service
How refreshing to do business with such a pleasant and professional local company. The attention and service I received was absolutely first class. The problem with my TV’s/ Ariel were quickly diagnosed and corrected. I cannot recommend this company enough, with very competitive pricing also added to the experience.
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Diagnosis & repair completed quickly & efficiently ~ would definitely recommend to others.
Fast & efficient
Very helpful. sorted the aerial out same day.
Richard did a perfect job thank you I always pass your phone number on from when Ben did the aerial thank you sue xx
Good experience all round , booked an engineer easily , who arrived on time , and was not only helpful and efficient , but polite . Would not hesitate to use this company again .
Couldn’t be happier. My tv aerial had come away from the chimney and was dangling precariously on the roof. Dave, a very friendly engineer, quickly and efficiently removed the aerial, also reassuringly commenting on the state of the chimney, having taken photos to support his findings. So relieved. He also removed all remaining aerial cables on completion, which was a great help. I would definitely recommend this company.
Did an excellent job,really helpful and friendly. Highly recommended.
Fast efficient and friendly service Extremely helpful from start to finish. Very knowledgeable engineer, everyone went the extra mile to fulfill my parents needs at home. Very courteous and considerate. Highly recommended company for TV aeriels, will use again for use if needed. Special mention to Dave the engineer, top man!
Ben was really helpful and understanding when fitting our new aerial. Thank you very much for the great service. We will definitely be using Digital Direct again.
Aerial was making a racket and poor picture quality. Phoned DDAerials on Thursday, made appointment for the following Tuesday, got a phone call on Friday afternoon saying that an engineer was available later that afternoon - would we like him to see us? YES! About 90 minutes later got a phone call from the engineer and 30 minutes after that he arrived. Looked at the aerial and offered us two choices. Remove the "collector" that had come loose and was making the noise or fit a new aerial. We went with the first option and the offending bit of metal was removed. Picture quality restored and noise banished in less than an hour.
He just did a good job
The fitter was very efficient and found the fault quickly and gave us a short explanation of the remote to our new tv. Well done
Very polite and did the job efficiently
Digital Direct, operating under the domain ddaerials.com, is a family-run business specializing in TV aerial and satellite dish installations. The company provides a range of services, including same-day installation, repairs, wall mounting, Wi-Fi setup, and CCTV installation. With a focus on delivering transparent quotes and impartial advice, Digital Direct aims to meet the connectivity needs of residential customers throughout Birmingham, West Midlands, Worcestershire, Warwickshire, and South Staffordshire. The company's team of local engineers is dedicated to ensuring optimal signal reception and customer satisfaction. Digital Direct stands out for its commitment to affordability and reliability, offering free estimates without hidden charges. Catering to homeowners seeking efficient solutions for their TV, Wi-Fi, and security needs, Digital Direct delivers prompt and professional service tailored to individual requirements.
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