Aerial fitting
Gentleman was polite and explained everything was willing to listen

Digital Direct, operating under the domain ddaerials.com, is a family-run business specializing in TV aerial and satellite dish installations. The company provides a range of services, including same-day installation, repairs, wall mounting, Wi-Fi setup, and CCTV installation. With a focus on delivering transparent quotes and impartial advice, Digital Direct aims to meet the connectivity needs of residential customers throughout Birmingham, West Midlands, Worcestershire, Warwickshire, and South Staffordshire. The company's team of local engineers is dedicated to ensuring optimal signal reception and customer satisfaction. Digital Direct stands out for its commitment to affordability and reliability, offering free estimates without hidden charges. Catering to homeowners seeking efficient solutions for their TV, Wi-Fi, and security needs, Digital Direct delivers prompt and professional service tailored to individual requirements.
Digital Direct - Switched On consistently receives high praise from customers, boasting an impressive average rating of 5.0/5. Reviewers highlight the excellent service, with many noting the professionalism and friendliness of the staff.
The engineers are commended for their efficiency, quick installations, and clear communication, often providing honest advice and multiple options for resolving issues. Customers appreciate the tidy workmanship and competitive pricing, with many expressing their intent to recommend the company to others. The overall sentiment reflects a strong satisfaction with the service provided, making Digital Direct - Switched On a highly recommended choice for home services.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 5.0 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 21 |
| Sep 24 | 4.9 | 17 |
| Oct 24 | 4.8 | 20 |
| Nov 24 | 4.9 | 19 |
| Dec 24 | 5.0 | 25 |
| Jan 25 | 5.0 | 23 |
| Feb 25 | 5.0 | 22 |
| Mar 25 | 5.0 | 13 |
| Apr 25 | 5.0 | 22 |
| May 25 | 5.0 | 21 |
| Jun 25 | 5.0 | 16 |
| Jul 25 | 4.9 | 17 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great communications from the call handler and engineer”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electrical Services.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | +1% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.4 out of 5 (good) | 5.0 out of 5 (good) | +3% | 423 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 2.2 out of 5 (poor) | 4.5 out of 5 (good) | — | 150 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | — | 88 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | — | 59 |
Bottom line: Digital Direct - Switched On is #1 of 5 on overall rating in this group.
500 reviews of Digital Direct - Switched On . Filter by what matters to you.
Gentleman was polite and explained everything was willing to listen
Excellent service from Richard, who fitted a new aerial and wall mounted our new 65 inch TV and Soundbar. Prompt arrival at 9am and job was complete to time, with clear expectations set around pricing and collaborative discussion around placement and preferences.
Absolutely brilliant from start to finish. Put in an externally routed network, very neat, very efficient.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
on time talked me through job tested all sockets and pleasant
I chose DD Aerials because of the great reviews online, I wasn't left disappointed. Great customer service from the the administration team who kept me informed and Ben who came and mounted an 85 inch TV to my living room wall. Very happy!
Excellent response to initial telephone call. Engineer called prior to advising us by phone of approximate arrival time. Friendly engineer who completed installation entirely to satisfaction. Having used this organisation now three times, the excellent service never varies. I would wholeheartedly recommend them.
The company called me after I had gone through checkatrade. I had already arranged an appointment with one company who subsequently didn't turn up & the second wanted to charge me £180 for something that costs £20 at the very most. I called Digital Direct back & an appointment was made. I was called to confirm the appointment prior & they even managed to get me in a day earlier than originally planned. The engineer was on time, courteous & cleaned up after himself. It was half the price of what the previous company had quoted & the work/aerial came with a guarantee. I would recommend & use them again if needed.
It was easy to enquire through the website and the follow up call I promptly received to make a booking was great, such friendly and attentive staff. I got a call ahead of the booked visit letting me know they were on their way and I met another friendly member of the team. They were keen to ensure no damage was done to any property asking both my neighbour and I to move our cars. They completed the job promptly, nothing was too much trouble despite it only being a small job. I couldn't have been happier with the service from start to finish and would highly recommend!
We have used Digital Direct before and received excellent service and once again during this visit the service was, once again, excellent. Richard listened to the problem that we had and solved the issue with the minimum of fuss not to mention in a friendly and professional manner. He also priced the job so we knew exactly what we needed to pay. From start to finish our experience with Digital Direct could not be faulted and we therefore have no hesitation in recommending them. Date of experience: 22 January 2025
I was really pleased to be a Digital Direct customer the service was so professional and efficient
A difficult job, well done. thank you
Digital Direct, operating under the domain ddaerials.com, is a family-run business specializing in TV aerial and satellite dish installations. The company provides a range of services, including same-day installation, repairs, wall mounting, Wi-Fi setup, and CCTV installation. With a focus on delivering transparent quotes and impartial advice, Digital Direct aims to meet the connectivity needs of residential customers throughout Birmingham, West Midlands, Worcestershire, Warwickshire, and South Staffordshire. The company's team of local engineers is dedicated to ensuring optimal signal reception and customer satisfaction. Digital Direct stands out for its commitment to affordability and reliability, offering free estimates without hidden charges. Catering to homeowners seeking efficient solutions for their TV, Wi-Fi, and security needs, Digital Direct delivers prompt and professional service tailored to individual requirements.
This profile hasn't been claimed by the business owner.