Excellent service
Excellent service, super fast and efficient.

Digital Direct, operating under the domain ddaerials.com, is a family-run business specializing in TV aerial and satellite dish installations. The company provides a range of services, including same-day installation, repairs, wall mounting, Wi-Fi setup, and CCTV installation. With a focus on delivering transparent quotes and impartial advice, Digital Direct aims to meet the connectivity needs of residential customers throughout Birmingham, West Midlands, Worcestershire, Warwickshire, and South Staffordshire. The company's team of local engineers is dedicated to ensuring optimal signal reception and customer satisfaction. Digital Direct stands out for its commitment to affordability and reliability, offering free estimates without hidden charges. Catering to homeowners seeking efficient solutions for their TV, Wi-Fi, and security needs, Digital Direct delivers prompt and professional service tailored to individual requirements.
Digital Direct - Switched On consistently receives high praise from customers, boasting an impressive average rating of 5.0/5. Reviewers highlight the excellent service, with many noting the professionalism and friendliness of the staff.
The engineers are commended for their efficiency, quick installations, and clear communication, often providing honest advice and multiple options for resolving issues. Customers appreciate the tidy workmanship and competitive pricing, with many expressing their intent to recommend the company to others. The overall sentiment reflects a strong satisfaction with the service provided, making Digital Direct - Switched On a highly recommended choice for home services.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 5.0 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 21 |
| Sep 24 | 4.9 | 17 |
| Oct 24 | 4.8 | 20 |
| Nov 24 | 4.9 | 19 |
| Dec 24 | 5.0 | 25 |
| Jan 25 | 5.0 | 23 |
| Feb 25 | 5.0 | 22 |
| Mar 25 | 5.0 | 13 |
| Apr 25 | 5.0 | 22 |
| May 25 | 5.0 | 21 |
| Jun 25 | 5.0 | 16 |
| Jul 25 | 4.9 | 17 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great communications from the call handler and engineer”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electrical Services.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | +1% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.4 out of 5 (good) | 5.0 out of 5 (good) | +3% | 423 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 2.2 out of 5 (poor) | 4.5 out of 5 (good) | — | 150 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | — | 88 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | — | 59 |
Bottom line: Digital Direct - Switched On is #1 of 5 on overall rating in this group.
500 reviews of Digital Direct - Switched On . Filter by what matters to you.
Brilliant communication throughout. Andy the technician allocated to my job ( satellite dish installation and commissioning) was knowledgeable and professional. I have used Digital Direct on a previous occasion and they will continue to be my first port of call!
Very easy to book in a visit. Great communications throughout. When the engineer arrived, he looked at the job and took time to discuss it with me and explain the pricing. The job was completed very quickly; it took a little over an hour to to replace my old aerial and cable and terminate it in a new wall box. It is a very neat job. The engineer was friendly, polite and professional throughout. I can't recommend Digital Direct enough!
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Exceptional service right from the start. The initial enquiry was dealt with perfectly by the office/booking team, we were offered a no obligation appointment within a couple of days. On the day of the appointment Rich the engineer was excellent, arrived on time, gave us great advice and carried out the work there and then. Easy and professional from start to finish from the whole team, a special thank you to Rich on the day, can't recommend these guys enough.
Richard who installed my TV was superb, polite, friendly, ensured that the TV was placed entirely to my requirement. He was the consummate professional and a credit to Digital Direct. A quick shout out to the staff at base who communicated really well and were always helpful and informative,
Very prompt service and fixed the problem.
LEARNED SOMETHING NEW ABOUT IN LOFT AERIALS
Richard was brilliant! He arrived on time, sorted out our aerial and fixed the TV on our bedroom wall. The sound and picture quality is wonderful. I would wholeheartedly recommend Digital Direct Aerials!
From my first contact with Digital Direct through to completion of a media wall the complete service was outstanding. Throughout every aspect of the planning and installation communication with the company was brilliant as both input and ideas from their representatives and a few from myself were discussed. After the design was agreed the installation was performed exactly to schedule by very professional, tidy and friendly employees. The wall itself was partially built the first day with an integrated fire. The electrician turned up the 2nd day. The wall was completed on the 3rd day and the plasterer arrived the following day. The following week the decorator completed his work and the equipment was then fitted into the media wall. The overall organisation and workmanship was superb and I now have a fantastic, modern media wall which Digital Direct can be proud of building. I would not hesitate to recommend Digital Direct to anyone requiring a media wall.
Well what can I say. I’ve just had a mediawall finish by Digital Direct It’s absolutely blow my mind it’s so beautiful. Jack has bin superb, who has done my mediawall. He definitely knows what he’s doing. His knowledge is outstanding. He’s polite he always keeps you upto date with everything. Also have to mention Sarah from the admin team. She’s so polite and always keep you upto date from start to finish with everything. I would like say thankyou for everything.
Very helpful and sorted my signal issue after much investigation. Found bad connection and repaired.
Superb in every aspect. From initial booking to the work carried out couldn’t be happier. Tried a couple other companies first and the first didn’t know what they were doing, the second fobbed us off. Glad I came across Digital Direct. Engineer was very knowledgable and even took the time out to explain how it all worked.
The work done was excellent by a very capable person
Absolutely superb service. Richard arrived bang-on time, diagnosed and replaced a failed masthead amplifier and re-located the power supply, all within an hour. Very good price and an excellent job all round. Highly recommended.
Highly recommended. Very pleased with the work done for me.
Great service, came and fixed the problem. Good price
Excellent advice and service provided.
Digital Direct, operating under the domain ddaerials.com, is a family-run business specializing in TV aerial and satellite dish installations. The company provides a range of services, including same-day installation, repairs, wall mounting, Wi-Fi setup, and CCTV installation. With a focus on delivering transparent quotes and impartial advice, Digital Direct aims to meet the connectivity needs of residential customers throughout Birmingham, West Midlands, Worcestershire, Warwickshire, and South Staffordshire. The company's team of local engineers is dedicated to ensuring optimal signal reception and customer satisfaction. Digital Direct stands out for its commitment to affordability and reliability, offering free estimates without hidden charges. Catering to homeowners seeking efficient solutions for their TV, Wi-Fi, and security needs, Digital Direct delivers prompt and professional service tailored to individual requirements.
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