Very efficient service
Very efficient service

Digital Direct, operating under the domain ddaerials.com, is a family-run business specializing in TV aerial and satellite dish installations. The company provides a range of services, including same-day installation, repairs, wall mounting, Wi-Fi setup, and CCTV installation. With a focus on delivering transparent quotes and impartial advice, Digital Direct aims to meet the connectivity needs of residential customers throughout Birmingham, West Midlands, Worcestershire, Warwickshire, and South Staffordshire. The company's team of local engineers is dedicated to ensuring optimal signal reception and customer satisfaction. Digital Direct stands out for its commitment to affordability and reliability, offering free estimates without hidden charges. Catering to homeowners seeking efficient solutions for their TV, Wi-Fi, and security needs, Digital Direct delivers prompt and professional service tailored to individual requirements.
Digital Direct - Switched On consistently receives high praise from customers, boasting an impressive average rating of 5.0/5. Reviewers highlight the excellent service, with many noting the professionalism and friendliness of the staff.
The engineers are commended for their efficiency, quick installations, and clear communication, often providing honest advice and multiple options for resolving issues. Customers appreciate the tidy workmanship and competitive pricing, with many expressing their intent to recommend the company to others. The overall sentiment reflects a strong satisfaction with the service provided, making Digital Direct - Switched On a highly recommended choice for home services.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 5.0 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 21 |
| Sep 24 | 4.9 | 17 |
| Oct 24 | 4.8 | 20 |
| Nov 24 | 4.9 | 19 |
| Dec 24 | 5.0 | 25 |
| Jan 25 | 5.0 | 23 |
| Feb 25 | 5.0 | 22 |
| Mar 25 | 5.0 | 13 |
| Apr 25 | 5.0 | 22 |
| May 25 | 5.0 | 21 |
| Jun 25 | 5.0 | 16 |
| Jul 25 | 4.9 | 17 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great communications from the call handler and engineer”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electrical Services.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | +1% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.4 out of 5 (good) | 5.0 out of 5 (good) | +3% | 423 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 2.2 out of 5 (poor) | 4.5 out of 5 (good) | — | 150 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | — | 88 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | — | 59 |
Bottom line: Digital Direct - Switched On is #1 of 5 on overall rating in this group.
500 reviews of Digital Direct - Switched On . Filter by what matters to you.
Submitted a request online, was called the following day with an engineer out as soon as was convenient for me. Engineer arrived and asked exactly what we wanted (cable management etc) to give a no obligation quote and then the TV was on the wall in under an hour. Price was very reasonable too (I paid £165 for an 65 inch TV to be mounted on the wall including a US wall bracket he brought with him) and it looks great as well as a lot cheaper than I’d been quoted at curry’s. Thank you!!
Great all round, professional and friendly service. Gave plenty of good advice and the bonus they were a 3rd cheaper than a local Euronic’s in Cradley Heath
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Brilliant job! Couldn’t be happier with the service, will 100% be using them again?
Hi, I would wholeheartedly recommend DD Direct, I first spoke to Elaine from Gornal, and even though errr couldn't speak proper English as err is from the black country, she was so polite and she has a great sense of humour. As for Ben the engineer, he was so helpful respectful and professional, I thank you all for seeing me at short notice and fixing the problem. So a big thank you to all. Pete
Excellent service. Mounted my TV to the wall for me and it is so neat and tidy now! Really good customer service.
Prompt service. Clear advice. Engineer was polite and very helpful. The problem was not easy to solve but he persevered and left everything working really well.,
I personally found the company to be honest and upfront. The first thing the engineer Dave did was tell me what sort of signal problem I had, why and what options were available to me. Giving the issue involved elderly parents whose sole entertainment is TV I opted for a full replacement of tv aerial. I was impressed how Dave kept me informed throughout the process and checked at each turn if I were happy with the cable to be laid where it was best etc but never once pressurising me into a decision I was not happy with. He even cleared sedum growing on the roof near the chimney stack that pleased my elderly parents very much, as they had often complained about it (I'm sure they just expected me to climb a ladder and get it down!!). So all in all and great job done and my elderly parents are now happy again. Well until the next drama at least!! Many thanks Digital Direct.
I absolutely cannot thank this company enough. I had to call them and they did everything to fit me in around the time that was best for me. I was so upset and they remained patient with me. I had already cancelled another company who were absolutely awful and rude. The customer service and the engineer were amazing - thank you so much and I will definitely pass on details to whoever needs this service. Thank you !!! X
Perfect service as always. We have been using Digital Direct for some years now and their service from start to finish is excellent. I have mainly dealt with Elaine when I’ve called to book an appointment, or change an appointment and she is never anything but helpful and accommodating. Thank you
Pretty much perfect - helpful, friendly office staff, great, punctual engineer who really knew his stuff and gave us the best FreeView pictures we've ever had!
Digital Direct, operating under the domain ddaerials.com, is a family-run business specializing in TV aerial and satellite dish installations. The company provides a range of services, including same-day installation, repairs, wall mounting, Wi-Fi setup, and CCTV installation. With a focus on delivering transparent quotes and impartial advice, Digital Direct aims to meet the connectivity needs of residential customers throughout Birmingham, West Midlands, Worcestershire, Warwickshire, and South Staffordshire. The company's team of local engineers is dedicated to ensuring optimal signal reception and customer satisfaction. Digital Direct stands out for its commitment to affordability and reliability, offering free estimates without hidden charges. Catering to homeowners seeking efficient solutions for their TV, Wi-Fi, and security needs, Digital Direct delivers prompt and professional service tailored to individual requirements.
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