Digital Direct, operating under the domain ddaerials.com, is a family-run business specializing in TV aerial and satellite dish installations. The company provides a range of services, including same-day installation, repairs, wall mounting, Wi-Fi setup, and CCTV installation. With a focus on delivering transparent quotes and impartial advice, Digital Direct aims to meet the connectivity needs of residential customers throughout Birmingham, West Midlands, Worcestershire, Warwickshire, and South Staffordshire. The company's team of local engineers is dedicated to ensuring optimal signal reception and customer satisfaction. Digital Direct stands out for its commitment to affordability and reliability, offering free estimates without hidden charges. Catering to homeowners seeking efficient solutions for their TV, Wi-Fi, and security needs, Digital Direct delivers prompt and professional service tailored to individual requirements.
Digital Direct - Switched On consistently receives high praise from customers, boasting an impressive average rating of 5.0/5. Reviewers highlight the excellent service, with many noting the professionalism and friendliness of the staff.
The engineers are commended for their efficiency, quick installations, and clear communication, often providing honest advice and multiple options for resolving issues. Customers appreciate the tidy workmanship and competitive pricing, with many expressing their intent to recommend the company to others. The overall sentiment reflects a strong satisfaction with the service provided, making Digital Direct - Switched On a highly recommended choice for home services.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 5.0 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 21 |
| Sep 24 | 4.9 | 17 |
| Oct 24 | 4.8 | 20 |
| Nov 24 | 4.9 | 19 |
| Dec 24 | 5.0 | 25 |
| Jan 25 | 5.0 | 23 |
| Feb 25 | 5.0 | 22 |
| Mar 25 | 5.0 | 13 |
| Apr 25 | 5.0 | 22 |
| May 25 | 5.0 | 21 |
| Jun 25 | 5.0 | 16 |
| Jul 25 | 4.9 | 17 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great communications from the call handler and engineer”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electrical Services.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | +1% | 1,000 |
| 4.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.4 out of 5 (good) | 5.0 out of 5 (good) | +3% | 423 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 2.2 out of 5 (poor) | 4.5 out of 5 (good) | — | 150 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | — | 88 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | — | 59 |
Bottom line: Digital Direct - Switched On is #1 of 5 on overall rating in this group.
500 reviews of Digital Direct - Switched On . Filter by what matters to you.
Clear guidance and arrangements on the phone several days before the delivery.Advance phone call 30 mins before arrival of Ben the engineer and installer. Ben did a super job removing the old TV and installing the new one.All the equipment is working and functional. A first class job.
Had two visits from Digital Direct within the week to wall mount a 55" and a 42" TV. Excellent and friendly customer service over the phone, they were able to fit us in sooner than others. The two visits from the guys who did the work (Ben and Jack) were professional and quick, both tidied up after themselves. Will definitely be using them in future and highly recommend. EDIT 21/4: Have noticed the TV isn't straight with no way to adjust and the mount won't go flat due to the position, will hopefully speak to the company tomorrow and see how they respond. EDIT 22/4: DD Aerials were very prompt, had a phone call early the following day and an engineer was sent out to take a look within a few hours and seems to have resolved the issue. What an efficient and professional service. Thanks again to Jack and Elaine for their help.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
From the initial enquiry,to the work being completed,i could not be happier,a pleasure to deal with.
The team let me know well in advance that their fitter was ill last week, and rearranged for a convenient time for me this week. They let me know they were coming and were professional and courteous. Happy with the job and best of all no mess!
The engineer was very knowledgeable and he quickly found the problem
Fantastic company, quick and efficient, no mess, great job , I can highly recommend!!!!
The team were fantastic throughout. Our job was to sort out our patchy internet access in a Victorian house. Dave did the survey and his recommendations were really intelligent - sensitive to aesthetics of house and minimising costs, no unnecessary hardware upsell. Ben the installer was really polite, tidy and obviously takes pride on his work. Kerry in the office was super communicative and ensured the work got done rapidly. Very impressive service!
The gentleman was very polite and his work was excellent would highly recommend them to any one
Richard was extremely helpful, we would give him five stars for solving our TV problems. In addition he was punctual, careful, and very nice.
I’ve used DIGITAL DIRECT a couple of times before -on this occasion I had my TV Ariel replaced with a satellite dish and then a complete new CCTV system fitted onto my property. Dave was very knowledgable and understood that I wasn’t!!! and explained every step he took and answered endless questions from me which must have been very tedious for him!!! Highly recommend DIGITAL DIRECT .
Excellent service fro start to finish. Communicated to let us know arrival time and was punctual. Ben the tv engineer was very polite, honest and friendly and explained everything in step by step detail so we understood why/ how everything worked. He was extremely patient with all of our tech questions and waited whilst we tested what he had set up for us. Excellent, efficient service and we have already recommended to a friend and will continue to do so.
All three engineers who came to provide guidance and installation services demonstrated a high level of expertise and offered valuable advice, leading to a successful outcome that we are very pleased with. Based on our positive experience, we highly recommend Digital Direct to individuals or organizations in need of reliable and professional services.
All three engineer that came to advise and install were very knowledgeable and gave us useful advice which ensured that we had a very satisfactory conclusion and are delighted with the outcome. We would therefore throughly recommend digital direct to anyone seeking an efficient and professional service.
Very friendly and efficient, came out the next day and had my problem solved in no time at all. Would definitely recommend.
Digital Direct, operating under the domain ddaerials.com, is a family-run business specializing in TV aerial and satellite dish installations. The company provides a range of services, including same-day installation, repairs, wall mounting, Wi-Fi setup, and CCTV installation. With a focus on delivering transparent quotes and impartial advice, Digital Direct aims to meet the connectivity needs of residential customers throughout Birmingham, West Midlands, Worcestershire, Warwickshire, and South Staffordshire. The company's team of local engineers is dedicated to ensuring optimal signal reception and customer satisfaction. Digital Direct stands out for its commitment to affordability and reliability, offering free estimates without hidden charges. Catering to homeowners seeking efficient solutions for their TV, Wi-Fi, and security needs, Digital Direct delivers prompt and professional service tailored to individual requirements.
This profile hasn't been claimed by the business owner.
