Digital Direct, operating under the domain ddaerials.com, is a family-run business specializing in TV aerial and satellite dish installations. The company provides a range of services, including same-day installation, repairs, wall mounting, Wi-Fi setup, and CCTV installation. With a focus on delivering transparent quotes and impartial advice, Digital Direct aims to meet the connectivity needs of residential customers throughout Birmingham, West Midlands, Worcestershire, Warwickshire, and South Staffordshire. The company's team of local engineers is dedicated to ensuring optimal signal reception and customer satisfaction. Digital Direct stands out for its commitment to affordability and reliability, offering free estimates without hidden charges. Catering to homeowners seeking efficient solutions for their TV, Wi-Fi, and security needs, Digital Direct delivers prompt and professional service tailored to individual requirements.
Digital Direct - Switched On consistently receives high praise from customers, boasting an impressive average rating of 5.0/5. Reviewers highlight the excellent service, with many noting the professionalism and friendliness of the staff.
The engineers are commended for their efficiency, quick installations, and clear communication, often providing honest advice and multiple options for resolving issues. Customers appreciate the tidy workmanship and competitive pricing, with many expressing their intent to recommend the company to others. The overall sentiment reflects a strong satisfaction with the service provided, making Digital Direct - Switched On a highly recommended choice for home services.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 5.0 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 21 |
| Sep 24 | 4.9 | 17 |
| Oct 24 | 4.8 | 20 |
| Nov 24 | 4.9 | 19 |
| Dec 24 | 5.0 | 25 |
| Jan 25 | 5.0 | 23 |
| Feb 25 | 5.0 | 22 |
| Mar 25 | 5.0 | 13 |
| Apr 25 | 5.0 | 22 |
| May 25 | 5.0 | 21 |
| Jun 25 | 5.0 | 16 |
| Jul 25 | 4.9 | 17 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great communications from the call handler and engineer”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electrical Services.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | +1% | 1,000 |
| 4.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.4 out of 5 (good) | 5.0 out of 5 (good) | +3% | 423 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 2.2 out of 5 (poor) | 4.5 out of 5 (good) | — | 150 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | — | 88 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | — | 59 |
Bottom line: Digital Direct - Switched On is #1 of 5 on overall rating in this group.
500 reviews of Digital Direct - Switched On . Filter by what matters to you.
Richard arrived on time and was extremely pleasant. He tested the signal we received from the aerial and offered 2 aerial options to improve reception on the TV. He installed the aerial and booster, then connected the cable indoors to our TV set and did the necessary channel testing. All round a very successful result.
professional approach to my aerial /reception problem.
Excellent service. Quick and efficient. Even put the old TV stand outside. Very pleasant installer.
Operative was really friendly, quick and efficient. Would definitely recommend to others. Thank you again
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From first call to job being finished excellent service Richard the installer was professional polite and friendly cleaned up afterwards apart from new aerial wouldn't know he'd been
Great service and professional staff excellent job thank you
Outstanding work carried out by Richard, adding an extra aerial point in my office and boosting the signal to all the TV’s around the house at the same time. I enquired yesterday morning, had the booking call this morning and got quoted/installed this afternoon - very quick indeed! The installer/engineer (Richard) was very kind and polite but also very efficient, tidy and professional at the same time. I literally had to do nothing, he did it all for me - he even pulled the TV stands out to get behind them and test signal strength himself and then put everything back as it was, prior to his visit! I now get maximum signal strength to all 3 TV’s (Office, Bedroom and Living Room and we live in a poor signal area too)! I can now happily leave Virgin Media and still enjoy TV in multiple rooms, all while saving an absolute fortune each month!
We always use you if we need assistance over the years in different houses. Excellent customer service and the technician is very knowledgeable and professional!. Definitely recommend.
Fantastic service throughout my interaction with Digital Direct. The lady on the phone was very friendly and helpful and the gentleman that came to to the job was punctual and stuck straight in. I had the choice of what i wanted to happen and didnt feel any pressure to have the job done. Was here no more than 10 minutes did what was needed. Very nice and polite man. Would recommend to anyone.
Sent a message for a call back this morning, Elaine called me, engineer Richard arrived at 14.40hrs sorted out problem, explained everything. Absolutely 5 star service. Would highly recommend 😀🌟
Punctual, professional and polite. Excellent service. Not the easiest of aerials to access but was all sorted within the hour. I would gladly recommend your firm to anyone.
Good communication and fixed problem straight away.
Digital Direct, operating under the domain ddaerials.com, is a family-run business specializing in TV aerial and satellite dish installations. The company provides a range of services, including same-day installation, repairs, wall mounting, Wi-Fi setup, and CCTV installation. With a focus on delivering transparent quotes and impartial advice, Digital Direct aims to meet the connectivity needs of residential customers throughout Birmingham, West Midlands, Worcestershire, Warwickshire, and South Staffordshire. The company's team of local engineers is dedicated to ensuring optimal signal reception and customer satisfaction. Digital Direct stands out for its commitment to affordability and reliability, offering free estimates without hidden charges. Catering to homeowners seeking efficient solutions for their TV, Wi-Fi, and security needs, Digital Direct delivers prompt and professional service tailored to individual requirements.
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