I haven’t received my prescription yet
I haven’t received my prescription yet! After the fact that they took my money … and the pharmacy saying they don’t have anything on file yet ! What is the problem? Is this a scam !!?

Doctor Alexa is a telehealth service provider that offers affordable online consultations for various medical issues. Through their platform, patients can receive personalized care from licensed healthcare professionals without the need for an in-person visit. Consultations start at just $29, allowing users to discuss their health concerns, medical history, and symptoms conveniently from home. The company caters to a wide range of customers seeking quick and reliable medical advice, including those needing prescriptions, medication refills, and lab test scheduling. With a focus on confidentiality and accessibility, Doctor Alexa aims to redefine telemedicine by providing timely treatment plans and prescriptions sent directly to local pharmacies. This service is particularly beneficial for individuals who require immediate assistance for routine health concerns.
Doctor Alexa receives high praise for its convenience and speed, with many customers highlighting the ease of use and quick turnaround for prescriptions. Reviewers frequently mention that they receive their medications promptly, often within an hour of consultation, making it a great option for those in need of immediate care.
However, there are notable complaints regarding service issues, including delays in prescription fulfillment and difficulties in communication, particularly when urgent needs arise. Some consumers express frustration over being charged for consultations without receiving adequate care or follow-up. Despite these concerns, the overall sentiment remains positive, with many appreciating the platform's accessibility and efficiency.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 548 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Apr 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 4.0 | 1 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I was at work so it was so convenient and fast”
“Very poor customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hospitals & Clinics.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.1 out of 5 (good) | 3.6 out of 5 (good) | — | 548 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | 1,000 | |
| 3.9 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | — | — | 45 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 12 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | — | 10 |
Bottom line: Doctor Alexa is #4 of 5 on overall rating in this group. On service, Phoenix Health Tourism Consulting Services Inc. scores higher (5.0 vs 4.3).
500 reviews of Doctor Alexa. Filter by what matters to you.
I haven’t received my prescription yet! After the fact that they took my money … and the pharmacy saying they don’t have anything on file yet ! What is the problem? Is this a scam !!?
I previously used another online service and received a prescription for a full years worth of birth control. This service will ONLY provide you with a month(28days)prescription and you have to resubmit a request and pay their fee every month! In my opinion they should let you know this upfront. I have never received just a 1 month prescription for BC before, it’s unheard of! Waste of time and money. Wish I could remember the service I previously used a year ago. Other than that, the application was pretty easy to submit, they took a few hours longer than they said they would to send the prescription to the pharmacy. Wouldn’t use this service again.
I was able to get a prescription for antibiotics for a tooth abscess while i was waiting on a full dentist appointment.Unfortunately I realized I was allergic to it. However, the on call help was able to get help me very quickly and called right back. My second issue was something similar, but what I found is that they tried to prescribe me the same antiobiotic I said I was allergic to previously. They seem to have very little "choice" in what to prescribe, so if you cant have something, it could be an issue. I would recommend Dr Alexa when you need something temporary, are unable to get to urgent care, etc.. but overall this does not replace a real dr visit. (I know they say that on the site, but I think its worth repeating)
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Doctor Alexa is a telehealth service provider that offers affordable online consultations for various medical issues. Through their platform, patients can receive personalized care from licensed healthcare professionals without the need for an in-person visit. Consultations start at just $29, allowing users to discuss their health concerns, medical history, and symptoms conveniently from home. The company caters to a wide range of customers seeking quick and reliable medical advice, including those needing prescriptions, medication refills, and lab test scheduling. With a focus on confidentiality and accessibility, Doctor Alexa aims to redefine telemedicine by providing timely treatment plans and prescriptions sent directly to local pharmacies. This service is particularly beneficial for individuals who require immediate assistance for routine health concerns.
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